Just came through on 11/11/24 and the woman working the driveway kept trying to give me an iced latte insisting it was a cappuccino. There is a frozen cappuccino drink that requires you to put it in the blender. She kept handing over the wrong drink and argued that they didn't have a frozen cappuccino drink when I get it everyday. She was rude and argumentative. Clearly she doesn't know how to make the drink and just didn't bother. The service here is usually great.
Chris Gregoire
The hardest part of this Dunkin is the fact that it's the only one in its immediate vicinity. There are too many people trying to get in here, and many are too selfish to drive down the road and turn around to form a line to get in. So they take a lot of heat due to the traffic problems they cause, but it's more the visitors than the store. Anyhow, they are a decent Dunks. I prefer to head down the road a bit to a local competitor, but if I'm looking to use my points or my kid wants a weird seasonal treat, they do a fine job.
Food: 4
Service: 4
Jason Santiago
My favorite stop on the way through 🙌
Atmosphere: 5
Food: 5
Service: 5
Reem Abdulmawla
Great service and yummy coffee and donuts.
Atmosphere: 5
Food: 5
Service: 5
Allison Talbot
The worker fumbled my card when I handed it to him in the drive up, but I apologized for it anyway because what can ya do? It’s the fact that he didn’t even acknowledge or say sorry that it happened. Just waited for me to grab another form of payment. Handed him a second card, he abruptly just handed over the order. Being nine months pregnant, I had to pull my car outward to grab the debit card, as it was not something easily reachable. The whole time the employee is just staring at me not saying a word, the whole thing was just awkward and somewhat rude? A simple sorry would’ve gone a long way, it’s simple customer service etiquette. Food is not well prepared here either. Half the time I do not get what is ordered. They have potential to do better.
Food: 2
Service: 1
Jackson
I love that they deliver it straight to your door. The food always comes out fast and is really good. They always have what I'm looking for.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coolatta
dawn yancy
The girl was friendly and the iced coffee was ok.I wish it was shaken a little more to get the sugar blended in otherwise it was fine.
Nicholas Mellan
This location is a pretty good Dunkin Donuts the food is great the staff is nice the coffee is totally the best. My only concern is that this location closes up too early the hours are 5AM to 7PM. I suggest new hours for this business because I think it can benefit the town of Rutland very well and can help improve the business in the future. The hours I suggest is 6AM to 8PM it would help keep the town of Rutland looking alive and more people would be happy. Because Dunkin Donuts is everyone's favorite.
Atmosphere: 5
Food: 5
Service: 5
Heidi Monroe
Manager is rude to her staff ! And when you walk into the lobby, nobody greets you. They almost are annoyed that you’re in there to order your coffee.
Atmosphere: 2
Service: 2
Flim Flam
For a Dunkin, the best one around. I'm always amazed at how quickly the drive thru moves and how quickly your order is filled and filled accurately. Everyone is always so friendly as well. They're also usually stocked with nearly everything.
Long line at the drive thru but it went fast. I wish the wake up wraps were back to 2x$3. Crazy expensive otherwise and now they are charging extra for real cheese!Im addicted. Its my problem.
Food: 3
Service: 4
Austin Jalbert
Order is always done wrong/ coffee tastes burnt. Staff typically have a snarky and rude attitude- gave this location a couple of tries after the rebuild but I’ll just be driving to Holden or Worcester from now
Atmosphere: 1
Food: 1
Service: 1
Mary Ostiguy
Coffee was not what was ordered. Hash browns were burnt, stale, dried out! Coffee was re done and was still not as ordered.
Just came through on 11/11/24 and the woman working the driveway kept trying to give me an iced latte insisting it was a cappuccino. There is a frozen cappuccino drink that requires you to put it in the blender. She kept handing over the wrong drink and argued that they didn't have a frozen cappuccino drink when I get it everyday. She was rude and argumentative. Clearly she doesn't know how to make the drink and just didn't bother. The service here is usually great.
The hardest part of this Dunkin is the fact that it's the only one in its immediate vicinity. There are too many people trying to get in here, and many are too selfish to drive down the road and turn around to form a line to get in. So they take a lot of heat due to the traffic problems they cause, but it's more the visitors than the store. Anyhow, they are a decent Dunks. I prefer to head down the road a bit to a local competitor, but if I'm looking to use my points or my kid wants a weird seasonal treat, they do a fine job.
Food: 4
Service: 4
My favorite stop on the way through 🙌
Atmosphere: 5
Food: 5
Service: 5
Great service and yummy coffee and donuts.
Atmosphere: 5
Food: 5
Service: 5
The worker fumbled my card when I handed it to him in the drive up, but I apologized for it anyway because what can ya do? It’s the fact that he didn’t even acknowledge or say sorry that it happened. Just waited for me to grab another form of payment. Handed him a second card, he abruptly just handed over the order. Being nine months pregnant, I had to pull my car outward to grab the debit card, as it was not something easily reachable. The whole time the employee is just staring at me not saying a word, the whole thing was just awkward and somewhat rude? A simple sorry would’ve gone a long way, it’s simple customer service etiquette. Food is not well prepared here either. Half the time I do not get what is ordered. They have potential to do better.
Food: 2
Service: 1
I love that they deliver it straight to your door. The food always comes out fast and is really good. They always have what I'm looking for.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coolatta
The girl was friendly and the iced coffee was ok.I wish it was shaken a little more to get the sugar blended in otherwise it was fine.
This location is a pretty good Dunkin Donuts the food is great the staff is nice the coffee is totally the best. My only concern is that this location closes up too early the hours are 5AM to 7PM. I suggest new hours for this business because I think it can benefit the town of Rutland very well and can help improve the business in the future. The hours I suggest is 6AM to 8PM it would help keep the town of Rutland looking alive and more people would be happy. Because Dunkin Donuts is everyone's favorite.
Atmosphere: 5
Food: 5
Service: 5
Manager is rude to her staff ! And when you walk into the lobby, nobody greets you. They almost are annoyed that you’re in there to order your coffee.
Atmosphere: 2
Service: 2
For a Dunkin, the best one around. I'm always amazed at how quickly the drive thru moves and how quickly your order is filled and filled accurately. Everyone is always so friendly as well. They're also usually stocked with nearly everything.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Great service great staff
Atmosphere: 5
Food: 5
Service: 5
Long line at the drive thru but it went fast. I wish the wake up wraps were back to 2x$3. Crazy expensive otherwise and now they are charging extra for real cheese!Im addicted. Its my problem.
Food: 3
Service: 4
Order is always done wrong/ coffee tastes burnt. Staff typically have a snarky and rude attitude- gave this location a couple of tries after the rebuild but I’ll just be driving to Holden or Worcester from now
Atmosphere: 1
Food: 1
Service: 1
Coffee was not what was ordered. Hash browns were burnt, stale, dried out! Coffee was re done and was still not as ordered.
Food: 1
Service: 1
It's D&D...
Atmosphere: 3
Food: 4
Service: 5
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