Disappointed with Updated Charge and Order Mistake
My fiancé and I stopped at Nick’s Place on Friday, June 27th, before heading to Salisbury Beach. I was hungry, so I asked him to run in and order me a Jr. Beef with sauce and cheese, a small thin fry, and two sides of BBQ sauce.
As we drove to the beach, I opened the bag and realized there were two roast beef sandwiches inside. I immediately said, “Babe, they gave you two sandwiches,” knowing he doesn’t eat roast beef. Unfortunately, we were already late meeting friends and couldn’t turn back. We ended up giving the extra sandwich to a homeless person in need.
At the time, the charge on my fiancé’s card was $21.12, which aligned with what we expected. However, today June 30th, I noticed the charge said, “updated charge” updated to $32.86. This is incredibly disappointing. The additional sandwich was a mistake on Nick’s end, and it’s unfair to retroactively increase the charge without informing us.
Also, I’m not sure if it’s standard practice to serve fries without any salt, but mine had none at all. My 5-year-old wouldn’t eat them, and neither did I, so that part of the meal went to waste. I ordered the two sides of BBQ sauce to go with them, but even that couldn’t make up for the complete lack of flavor due to no seasoning.
We’ve been customers in the past, but this experience left a bad taste. Mistakes happen, but charging more days later without any notice is not acceptable. Unfortunately, we won’t be returning.
Lynne Norton
Chicken Tenders are always Fabulous!! Of course I forgot to get a picture...uhg I will next time 😁 Have a Fabulous Day!
Clyde Snow
No good. Better off finding a different spot to eat. I repeat Don’t Eat Here. Thanks
Mark Brooks
Stopped in last summer the board reflected prices that were lower than charged. Today same thing after we questioned cashier. Please adjust your advertised prices to what you actually charge.
Justin Paquet
Tired of the dried out nasty cows ass roast beef? Come on down the owner him self personally handed me a small sample to try upon my asking how the beef was. The owner himself hand severed my food and che ked upon me and a buddy to ensure the food was good. NOT TO MENTION THE OLD SCHOOL 50 CENT TATTOO MACHINE. This is one spot I will come back to time and time again! Why you may ask? Because the foods top teir and served with respect. How's the prices? As some people have said the foods priced a bit at the higher end but with that said you get what you pay for want a 5 dollar sandwich go to shaws.
hollie Goldsmith
Food is really good but the prices are very high. Cuddled together not paying attention to their customers instead of answering properly, the question asked they just point to something instead of explaining it properly paces are extremely high. Again, I won't be returning because of the prices
Max Rice
Woof. Terrible, mushy pizza. Like a floppy sponge with cheese on top.
Tony Frost
Today we ordered the food, and previously had never had a bad experience. One of the things we got was a roast beef sandwhich. The first one had grey meat and smiled bad and they were friendly md offered to replace it. The second one had a curled hair under the cheese. When we called about it asking for a refund they said we were ridiculous and hung up on us. We have filed a complaint with the local health board
Lee Sandra
Customer service is terrible. Placed an online order and it didn’t go through on my end so I placed another one. They made both orders and want me to pay for both orders even though the delivery driver took one of the orders back with him to the restaurant as I was on the phone with them. They told me they have no way of refunding me my money and to dispute it with my bank. This was only $34 order they couldn’t refund me. They lost my business over $34 lol so ya, their customer service is terrible.
Stephanie Bibeau
We have ordered here for years and tonight was the second time I have found long brown hair in my pasta Alfredo! My family really loves this place but we won’t be ordering from here again! They did nothing about our first time with messing up our order and finding hair in the food and apparently they haven’t figured out their weak links.
The pizzeria has friendly service from the owner who is learning Portuguese. The pizza is simply different, and very tasty. I wasn't able to place an order for delivery at home because the website where you place an order doesn't have the option of ordering a large one with 2 flavors.
Atmosphere: 5
Food: 5
Service: 5
C
Shoe string Fry's, cold roast beef on sesame old bread, coleslaw? That was supposed to be dinner dish. We will not be eating there again Awful!
Disappointed with Updated Charge and Order Mistake
My fiancé and I stopped at Nick’s Place on Friday, June 27th, before heading to Salisbury Beach. I was hungry, so I asked him to run in and order me a Jr. Beef with sauce and cheese, a small thin fry, and two sides of BBQ sauce.
As we drove to the beach, I opened the bag and realized there were two roast beef sandwiches inside. I immediately said, “Babe, they gave you two sandwiches,” knowing he doesn’t eat roast beef. Unfortunately, we were already late meeting friends and couldn’t turn back. We ended up giving the extra sandwich to a homeless person in need.
At the time, the charge on my fiancé’s card was $21.12, which aligned with what we expected. However, today June 30th, I noticed the charge said, “updated charge” updated to $32.86. This is incredibly disappointing. The additional sandwich was a mistake on Nick’s end, and it’s unfair to retroactively increase the charge without informing us.
Also, I’m not sure if it’s standard practice to serve fries without any salt, but mine had none at all. My 5-year-old wouldn’t eat them, and neither did I, so that part of the meal went to waste. I ordered the two sides of BBQ sauce to go with them, but even that couldn’t make up for the complete lack of flavor due to no seasoning.
We’ve been customers in the past, but this experience left a bad taste. Mistakes happen, but charging more days later without any notice is not acceptable. Unfortunately, we won’t be returning.
Chicken Tenders are always Fabulous!!
Of course I forgot to get a picture...uhg
I will next time 😁 Have a Fabulous Day!
No good. Better off finding a different spot to eat.
I repeat Don’t Eat Here. Thanks
Stopped in last summer the board reflected prices that were lower than charged. Today same thing after we questioned cashier. Please adjust your advertised prices to what you actually charge.
Tired of the dried out nasty cows ass roast beef? Come on down the owner him self personally handed me a small sample to try upon my asking how the beef was. The owner himself hand severed my food and che ked upon me and a buddy to ensure the food was good. NOT TO MENTION THE OLD SCHOOL 50 CENT TATTOO MACHINE. This is one spot I will come back to time and time again! Why you may ask? Because the foods top teir and served with respect. How's the prices? As some people have said the foods priced a bit at the higher end but with that said you get what you pay for want a 5 dollar sandwich go to shaws.
Food is really good but the prices are very high. Cuddled together not paying attention to their customers instead of answering properly, the question asked they just point to something instead of explaining it properly paces are extremely high. Again, I won't be returning because of the prices
Woof. Terrible, mushy pizza. Like a floppy sponge with cheese on top.
Today we ordered the food, and previously had never had a bad experience. One of the things we got was a roast beef sandwhich. The first one had grey meat and smiled bad and they were friendly md offered to replace it. The second one had a curled hair under the cheese. When we called about it asking for a refund they said we were ridiculous and hung up on us. We have filed a complaint with the local health board
Customer service is terrible. Placed an online order and it didn’t go through on my end so I placed another one. They made both orders and want me to pay for both orders even though the delivery driver took one of the orders back with him to the restaurant as I was on the phone with them. They told me they have no way of refunding me my money and to dispute it with my bank. This was only $34 order they couldn’t refund me. They lost my business over $34 lol so ya, their customer service is terrible.
We have ordered here for years and tonight was the second time I have found long brown hair in my pasta Alfredo! My family really loves this place but we won’t be ordering from here again! They did nothing about our first time with messing up our order and finding hair in the food and apparently they haven’t figured out their weak links.
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The pizzeria has friendly service from the owner who is learning Portuguese. The pizza is simply different, and very tasty. I wasn't able to place an order for delivery at home because the website where you place an order doesn't have the option of ordering a large one with 2 flavors.
Atmosphere: 5
Food: 5
Service: 5
Shoe string Fry's, cold roast beef on sesame old bread, coleslaw?
That was supposed to be dinner dish.
We will not be eating there again
Awful!
Atmosphere: 1
Food: 1
Service: 1
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