Staff on-site but doors are locked and no service offered. Hours all state open until 9pm. Really disappointed!
Service: 1
Ray Ray
Very Over priced
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sundaes, Ice Cream Cone
Milan 1424
Place is clean but the service is not that much good because the workers were talking and not paying attention on the customer.
Atmosphere: 4
Food: 4
Service: 1
kim brown
Me and my kids go to place!
Atmosphere: 5
Food: 5
Service: 5
Emilin Prieto
When the math ain’t matching! I stop by today with my daughter got two small ice cream, young lady told me it was $15 and some change. I told her 7 plus 5 was 12 dollars she said the jimmies which were only .75. Never going back. There’s no integrity with small businesses anymore. Yes I saw the prices 5.45 plus .75 jimmies plus 7.45 is $13.65 so I paid $3.00 in taxes I don’t think so. Nice to say you give discount when pay with cash because I paid with a $20 bill and got no discount
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sundaes, Ice Cream Cone
Jaquelyn Gomez
I am guessing the three young girls working on a Saturday evening are high school students but i’ve noticed that while they’re extremely busy an older working adult goes off to the parking lot talking giggling to someone for a good 10-15 minutes. Honestly shouldn’t you be inside the store helping out instead of talking outside? I don’t know but if you’re on the clock shouldn’t you be doing some type of work related task instead of having a whole conversation outside? But even if you’re a manager/store owner I don’t think this is the type of example you should be setting. Like be a team player and be an example of team player? And this is the same person who was giving a whole attitude to a young employee like you yourself isnt doing any better. Because i know very well if the three young girls went outside to have a whole conversation with someone during work hours the adult/manager/owner is gonna say something.
Update: it took her 28 minutes to come back inside the store and is continuing to converse while theres a whole line, inside and outside
Nickolas Beal
Banana Splitz is an amazing establishment with amazing staff and even better ice cream
Nickolas James
Banana Splitz is an amazing establishment with amazing staff and even better ice cream
Steve Pasquale
I here first off the customer service was horrible one of the workers was snappy I ate ridiculous 10 dollar ice cream Sunday when I can get a tub of vanilla at stop and shop for 4 bucks then I went home and immediately got sick soar throat and fever idk if they don’t clean there store or if one of the workers was sick but I don’t ever recommend going there
Atmosphere: 1
Food: 1
Service: 1
Rachel Williams-Giordano
Great ice cream horrible customer service. Literally had three people who workers look at me and walk by without saying anything.
Good taste , options to choose . price little on the higher side .
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Banana Split
Nickolas Beal
Banana Splitz in Saugus, MA, is a delightful oasis for ice cream lovers! Every scoop is a burst of flavor heaven, and their creative sundaes and shakes are pure indulgence. The atmosphere is fun and welcoming, making it a perfect spot to treat yourself or enjoy with friends. Five stars for their delicious treats and fantastic service!
Staff on-site but doors are locked and no service offered. Hours all state open until 9pm. Really disappointed!
Service: 1
Very Over priced
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sundaes, Ice Cream Cone
Place is clean but the service is not that much good because the workers were talking and not paying attention on the customer.
Atmosphere: 4
Food: 4
Service: 1
Me and my kids go to place!
Atmosphere: 5
Food: 5
Service: 5
When the math ain’t matching! I stop by today with my daughter got two small ice cream, young lady told me it was $15 and some change. I told her 7 plus 5 was 12 dollars she said the jimmies which were only .75. Never going back. There’s no integrity with small businesses anymore. Yes I saw the prices 5.45 plus .75 jimmies plus 7.45 is $13.65 so I paid $3.00 in taxes I don’t think so. Nice to say you give discount when pay with cash because I paid with a $20 bill and got no discount
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sundaes, Ice Cream Cone
I am guessing the three young girls working on a Saturday evening are high school students but i’ve noticed that while they’re extremely busy an older working adult goes off to the parking lot talking giggling to someone for a good 10-15 minutes. Honestly shouldn’t you be inside the store helping out instead of talking outside? I don’t know but if you’re on the clock shouldn’t you be doing some type of work related task instead of having a whole conversation outside? But even if you’re a manager/store owner I don’t think this is the type of example you should be setting. Like be a team player and be an example of team player? And this is the same person who was giving a whole attitude to a young employee like you yourself isnt doing any better. Because i know very well if the three young girls went outside to have a whole conversation with someone during work hours the adult/manager/owner is gonna say something.
Update: it took her 28 minutes to come back inside the store and is continuing to converse while theres a whole line, inside and outside
Banana Splitz is an amazing establishment with amazing staff and even better ice cream
Banana Splitz is an amazing establishment with amazing staff and even better ice cream
I here first off the customer service was horrible one of the workers was snappy I ate ridiculous 10 dollar ice cream Sunday when I can get a tub of vanilla at stop and shop for 4 bucks then I went home and immediately got sick soar throat and fever idk if they don’t clean there store or if one of the workers was sick but I don’t ever recommend going there
Atmosphere: 1
Food: 1
Service: 1
Great ice cream horrible customer service. Literally had three people who workers look at me and walk by without saying anything.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Good taste , options to choose . price little on the higher side .
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Banana Split
Banana Splitz in Saugus, MA, is a delightful oasis for ice cream lovers! Every scoop is a burst of flavor heaven, and their creative sundaes and shakes are pure indulgence. The atmosphere is fun and welcoming, making it a perfect spot to treat yourself or enjoy with friends. Five stars for their delicious treats and fantastic service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cone, Banana Split, Sundaes, Ice Cream Cone
This place is a rip off. It cost $8.62 for a small ice cream…. May as well just go to a gas station and get a Ben and Jerry’s pint for less.
Best place in Saugus for ice cream!
Atmosphere: 5
Food: 5
Service: 5
Great icecream friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sundaes
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