Buffalo Wild Wings
180 Main St, Saugus
(781) 941-2999
Recent Reviews
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Yes, they are going to open on Sundays. They hire the necessary staff. I arrived and waited for more than 25 minutes to sit at a table. There was only one bartender and a waitress who seemed to be doing something else instead of seating me. And there were only two tables in the whole place, for God's sake.
Very disappointed / shocked at the service we received on a delivery order tonight. DoorDash / the restaurant forcibly cancelled our order just after an hour and fifteen minute wait, leaving us without our dinner at 9:30pm and *no refund nor food*. Called the restaurant where the cashier said “it’s not our problem - call DoorDash or pay for a new order”. Called DoorDash who said the restaurant kept hanging up on them. Called the restaurant and a new cashier refused to put the manager on despite my demand to and proceeded to put the former cashier on who said the same thing she said originally. Then they hung up on me after that. Claims by all staff including the manager that “it’s a UFC night and very busy”. Was a very loyal and frequent customer and won’t go back after this experience. As a foodie and restaurant goer can’t say have ever had such bad service before. Don’t bother and go to Wingstop instead.
Atmosphere: 3
Food: 4
Service: 1
Good food per usual but customer service was bad. It was empty in there but still Took a while to be waited on. Did not care about allergy preferences.
Atmosphere: 4
Food: 5
Service: 3
Went here 2 or 3 times. The wings were too dry, the service a tiny bit too slow.
Atmosphere: 4
Food: 3
Service: 4
Food was good, resturaunt was basically empty, but bathrooms were kind of dirty.
Atmosphere: 4
Food: 5
Service: 5
Came here to watch basketball and enjoy the all you can eat wings with some friends. Sonia was very nice, attentive and efficient. Food came out in decent time, fresh and tasty. They were out of carrots and celery though which I personally really enjoy
Atmosphere: 4
Food: 5
Service: 5
My family and I were waiting for 1 hour just to get us started and there were no body coming to the table to let us know if there were going to grab are orders.
Atmosphere: 1
Food: 1
Service: 1
The service was very bad because they never asked if I wanted more soda.
Atmosphere: 1
Food: 3
Service: 1
Great experience
Atmosphere: 5
Food: 5
Service: 4
Needs new management
Restaurantji Recommends
Ate here with some coworkers for dinner. The waitress was very nice. I ordered an appetizer of Everything Pretzel Knots and an All American Cheeseburger. The pretzels were good but the burger was kinda dry.
Atmosphere: 4
Food: 4
Service: 5
I’ve never had good customer service here. Whether it’s door dash or me picking up takeout myself, it’s never ready when it says and it’s never correct!
Atmosphere: 3
Food: 4
Service: 1
I went on a Saturday night it was pretty empty me n my friends were planning on seeing a boxing match but apparently they only sponsor ufc soo instead we watched it on our fone. The food and drinks were amazing the staff was pretty friendly but the place was dead prob like 10 people in the whole place. The drinks were amazing n the wings were pretty gd better than I expected.
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Chicken Wings, Mozzarella Sticks
I ordered some wings for the super bowl at around 5 oclock expecting some delay for the 6:30 start. Never got the wings and the order ended up getting cancelled at 9 pm. Absolutely pathetic service. I called them about 15 times trying to figure it out(no one ever picked up) and the only info i received was from my delivery guy who said an “hour wait” multiple times. Never ordering delivery from here again. Horrible service ruined my night.
Service: 1
Waited for online order pickup at 6:30 and waited till 7:40 told me I have 40-60 more minutes. I understand that it was Superbowl game night but all those delivery drivers were gather 4-5orders to take which is nonsense. I know you are trying to make money but even dine-in was waiting for more than an hour to get the food.
Ended up refund but the manager didn't even give me receipt for it and took the last 4 of the card number, will probably dispute.
Atmosphere: 1
Food: 1
Service: 1
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