Buffalo Wild Wings
180 Main St, Saugus
(781) 941-2999
Recent Reviews
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Skinny wings! No meat on those bones. $40+ for 30 tiny small wing sections not a good deal. No stars for food. Good service at the front desk.
Atmosphere: 3
Service: 3
took us over 20 minutes to get seated, didn’t get acknowledged at all and the waiters were just ignoring us, empty tables all around, also very cold in there. got seated then nothing again for over 20 minutes and just ended up walking out, another group of people also saw us walk out and walked out behind us.
Atmosphere: 1
Food: 1
Service: 1
The Bartender Zach actively ignored us rude every time I asked for ANYTHING he acted if we were a bother the beers were FULL OF FOAM like it's bdubz but come on if you hate your job quit don't act like the patrons are a nucence
Atmosphere: 2
Food: 2
Service: 1
Yes, they are going to open on Sundays. They hire the necessary staff. I arrived and waited for more than 25 minutes to sit at a table. There was only one bartender and a waitress who seemed to be doing something else instead of seating me. And there were only two tables in the whole place, for God's sake.
Very disappointed / shocked at the service we received on a delivery order tonight. DoorDash / the restaurant forcibly cancelled our order just after an hour and fifteen minute wait, leaving us without our dinner at 9:30pm and *no refund nor food*. Called the restaurant where the cashier said “it’s not our problem - call DoorDash or pay for a new order”. Called DoorDash who said the restaurant kept hanging up on them. Called the restaurant and a new cashier refused to put the manager on despite my demand to and proceeded to put the former cashier on who said the same thing she said originally. Then they hung up on me after that. Claims by all staff including the manager that “it’s a UFC night and very busy”. Was a very loyal and frequent customer and won’t go back after this experience. As a foodie and restaurant goer can’t say have ever had such bad service before. Don’t bother and go to Wingstop instead.
Atmosphere: 3
Food: 4
Service: 1
Good food per usual but customer service was bad. It was empty in there but still Took a while to be waited on. Did not care about allergy preferences.
Atmosphere: 4
Food: 5
Service: 3
Went here 2 or 3 times. The wings were too dry, the service a tiny bit too slow.
Atmosphere: 4
Food: 3
Service: 4
Food was good, resturaunt was basically empty, but bathrooms were kind of dirty.
Atmosphere: 4
Food: 5
Service: 5
Came here to watch basketball and enjoy the all you can eat wings with some friends. Sonia was very nice, attentive and efficient. Food came out in decent time, fresh and tasty. They were out of carrots and celery though which I personally really enjoy
Atmosphere: 4
Food: 5
Service: 5
My family and I were waiting for 1 hour just to get us started and there were no body coming to the table to let us know if there were going to grab are orders.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The service was very bad because they never asked if I wanted more soda.
Atmosphere: 1
Food: 3
Service: 1
Great experience
Atmosphere: 5
Food: 5
Service: 4
Needs new management
Ate here with some coworkers for dinner. The waitress was very nice. I ordered an appetizer of Everything Pretzel Knots and an All American Cheeseburger. The pretzels were good but the burger was kinda dry.
Atmosphere: 4
Food: 4
Service: 5
I’ve never had good customer service here. Whether it’s door dash or me picking up takeout myself, it’s never ready when it says and it’s never correct!
Atmosphere: 3
Food: 4
Service: 1
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