They close 12:30 I show up at 11:55, they made me wait a whole five minutes before turning off the drive thru menu, like I understand if you want to close half hour early how ever why would you make someone wait at the drive thru for five minutes without saying anything? And the lady that was already helping the customer infront of me saw me, just very very rude. You could have told me we are closing but you made me wait for no reason. Disgusting attitude
Benjamin Richardson
Rude, got my order wrong and the food was cold, about as bad as a drive thru could be
Dietary restrictions: Lacrosse intolerance
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Whopper Meal
K T
Dined in 2 days before Christmas. Customer service was extremely rude. The female cashier was unfriendly and rude in taking my order. I ordered 2 double cheeseburgers as part of my order and was given and charged for 2 bacon double cheeseburgers incorrectly. I informed another store employee at the register (young male with long dark hair), and he lied to me - stating that there is no double cheeseburger on the menu without bacon. I looked at the menu and then corrected him as I saw the double cheeseburger option clearly stated on the menu screen above the register. He then consulted with the cashier who took my order in front of me and they denied a fault in the order 3 times. I insisted I did not order bacon double cheeseburgers and asked for it to be corrected and re-charged correctly. The male employee reluctantly and begrudgingly corrected my order and was extremely rude. I confronted him upon leaving that he was rude and he refused to apologize or take any accountability. He said, “it’s okay, no problem,” multiple times as a response to his rudeness and did not call over a manager as requested.
Service: 1
Leticia Gutierrez
The mozzarella sticks are so greasy like who ever is doing them they don't keep it long enough for you can get that crunch on top some time they're slow ? ?
Atmosphere: 2
Food: 2
Service: 2
Jayne Otalvaro
Terrible service unfortunately, lady attending us was super rude. We went through drive thru and were the only ones in line, complained about us having a coupon and taking up her time. Mind you no one else was in line, asked for some sauces and she made a face as if we were asking for something super complicated. If you’re upset about doing your job please find some place else, the attitude is not needed
Atmosphere: 1
Food: 1
Service: 1
Josenira Santos feitoza
I had a very bad experience at the drive-thru tonight. I was treated extremely poorly, and as someone who works with customer service, I understand the importance of good service. Unfortunately, the person who attended me made me feel really bad, showing no consideration or courtesy. I hope you can improve the training of your staff to prevent other customers from having the same experience.
Service: 1
Pandadude The Gamer
They almost always get the order right with great service time and very very nice employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fiery Chicken Fries, Bacon and Swiss Royal Crispy Chicken, French Fries
Nicholett Lopez
The most horrible bk, they make a mistake in the order and the manager is a rude woman with a bad temper who even gave me the change wrong and gets angrier when I let her know. They don't know how to treat the customer.
While the food was done perfectly, my review is centered on an employee. Nilton was so kind and charismatic. He spent a good amount of time talking to this disabled older gentleman while he was ordering. It made that gentleman's day and warmed my heart that he cared enough to put in the effort. Thank you for being a ray of sunshine in people's day Nilton.
Atmosphere: 5
Food: 5
Service: 5
Paul R
Service was good did not have to wait for my order and it was very clean
Atmosphere: 5
Food: 5
Service: 5
Joseph Panico
The staff is very friendly and courteous. Nilan is very professional. He is a great asset to the company
Parking: Plenty of free parking.
Kid-friendliness: There are definitely kids meals.
Wheelchair accessibility: There is a wheelchair ramp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal
Yasmin Vasquez
I went through the drive-thru and I had to tell them three times my order cuz they messed up 3x . The woman taking the bag back just snatched out of the my hands. What is so hard about understanding about the Whopper Jr Duo?
Atmosphere: 2
Food: 2
Service: 1
Denise Schmidt
You need to know what you want, I tried to ask a question in English but the cashier only knew his language and he could not answer anything that didn't pertain to the exact menu.
Terrible employee working the closing shift.
Atmosphere: 1
Food: 1
Service: 1
Went here for breakfest it was good
Food: 4
Service: 4
They close 12:30 I show up at 11:55, they made me wait a whole five minutes before turning off the drive thru menu, like I understand if you want to close half hour early how ever why would you make someone wait at the drive thru for five minutes without saying anything? And the lady that was already helping the customer infront of me saw me, just very very rude. You could have told me we are closing but you made me wait for no reason. Disgusting attitude
Rude, got my order wrong and the food was cold, about as bad as a drive thru could be
Dietary restrictions: Lacrosse intolerance
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Whopper Meal
Dined in 2 days before Christmas. Customer service was extremely rude. The female cashier was unfriendly and rude in taking my order. I ordered 2 double cheeseburgers as part of my order and was given and charged for 2 bacon double cheeseburgers incorrectly. I informed another store employee at the register (young male with long dark hair), and he lied to me - stating that there is no double cheeseburger on the menu without bacon. I looked at the menu and then corrected him as I saw the double cheeseburger option clearly stated on the menu screen above the register. He then consulted with the cashier who took my order in front of me and they denied a fault in the order 3 times. I insisted I did not order bacon double cheeseburgers and asked for it to be corrected and re-charged correctly. The male employee reluctantly and begrudgingly corrected my order and was extremely rude. I confronted him upon leaving that he was rude and he refused to apologize or take any accountability. He said, “it’s okay, no problem,” multiple times as a response to his rudeness and did not call over a manager as requested.
Service: 1
The mozzarella sticks are so greasy like who ever is doing them they don't keep it long enough for you can get that crunch on top some time they're slow ? ?
Atmosphere: 2
Food: 2
Service: 2
Terrible service unfortunately, lady attending us was super rude. We went through drive thru and were the only ones in line, complained about us having a coupon and taking up her time. Mind you no one else was in line, asked for some sauces and she made a face as if we were asking for something super complicated. If you’re upset about doing your job please find some place else, the attitude is not needed
Atmosphere: 1
Food: 1
Service: 1
I had a very bad experience at the drive-thru tonight. I was treated extremely poorly, and as someone who works with customer service, I understand the importance of good service. Unfortunately, the person who attended me made me feel really bad, showing no consideration or courtesy. I hope you can improve the training of your staff to prevent other customers from having the same experience.
Service: 1
They almost always get the order right with great service time and very very nice employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fiery Chicken Fries, Bacon and Swiss Royal Crispy Chicken, French Fries
The most horrible bk, they make a mistake in the order and the manager is a rude woman with a bad temper who even gave me the change wrong and gets angrier when I let her know. They don't know how to treat the customer.
Restaurantji Recommends
While the food was done perfectly, my review is centered on an employee. Nilton was so kind and charismatic. He spent a good amount of time talking to this disabled older gentleman while he was ordering. It made that gentleman's day and warmed my heart that he cared enough to put in the effort. Thank you for being a ray of sunshine in people's day Nilton.
Atmosphere: 5
Food: 5
Service: 5
Service was good did not have to wait for my order and it was very clean
Atmosphere: 5
Food: 5
Service: 5
The staff is very friendly and courteous. Nilan is very professional. He is a great asset to the company
Parking: Plenty of free parking.
Kid-friendliness: There are definitely kids meals.
Wheelchair accessibility: There is a wheelchair ramp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Meal
I went through the drive-thru and I had to tell them three times my order cuz they messed up 3x .
The woman taking the bag back just snatched out of the my hands.
What is so hard about understanding about the Whopper Jr Duo?
Atmosphere: 2
Food: 2
Service: 1
You need to know what you want, I tried to ask a question in English but the cashier only knew his language and he could not answer anything that didn't pertain to the exact menu.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Whopper Meal
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