Dunkin'
1539 Broadway, Saugus
(781) 233-9611
Recent Reviews
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Everyone at this location needs a good raise or 2. I'm here literally every single day and everyone is so nice as well hospitable. I'm always greeted with warmth and genuine kindness. My order is always made 110% exactly how it should be. The whole team is wonderful. Hands down the best Dunkin location around. Even it's out of my way on a different route, I still always come here specifically. 11/10. Best Dunkin team here.
Atmosphere: 5
Food: 5
Service: 5
The place was awesome in my opinion. The staff is great and there drive threw is pretty quick. There's 1 worker there his name is John. He does a great job. I literally go in there just to say hi to him. Like I said great staff great place .
Atmosphere: 5
Food: 5
Service: 5
😡😡😡
Atmosphere: 1
Food: 1
Service: 1
I don’t review DD’s, but man do they know how to make a good latte!!! It’s so hard to find a good DD now that actually makes my lattes foamy. Which I would drive by here more often.
Atmosphere: 5
Food: 5
Service: 5
Don’t expect you’re on the go order to be ready when you arrive. They are more focused on screwing up orders at the drive-through. Will never step foot in this Dunkin’ Donuts ever again!
Atmosphere: 1
Food: 1
Service: 1
Terrible service and employees they don’t care and too late respond, i don’t come over again!!!
Food: 1
Service: 1
Whoever was working on this date 5/18/2024 at 6:25PM needs to get fired ASAP. Those girls attitude are so poor ?. they act like they are making you a favor. Without us they'll have no job. Get those lazy girls out! if that is our future then we are in serious trouble! The drinks only 1 was good and the other 2 was HORRIBLE!! it was more water than flavor. I will never go there again.
Atmosphere: 1
Food: 1
Service: 1
This branch is probably understaffed. I know it's not easy to find quality staff, but the staff here are incredibly hardworking and always smile and make an excellent Cold Brew.
Atmosphere: 3
Food: 5
Service: 4
Colored water posing as coffee,rude staff avoid this horrible location
went there today and remember why i stopped going. wrong coffee for the 74746362838474738 time
Food: 1
Service: 1
Restaurantji Recommends
went there today and remember why i stopped going. wrong coffee for the 74746362838474738
Food: 1
Service: 1
It’s like EVERY TIME I go through the drive thru my order is ALWAYS messed up. ??. It’s ridiculous at this point.
Food: 3
Service: 1
Very nice and clean, Dunkin. Fast drive through service and store service, too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Stuffed Bagel Minis
Waited 10 minutes to be served, only focuses on drive through. Waste of time
I go in there for breakfast and the ladys are so mean and rush my order. I pay for a bagel with cream cheese and they forget my cream cheese everytime, i am so mad . The cashier's are so rude it is unbelievable, especially since I am unfamiliar with menu. I should also be getting what I pay for, without having to ask the cashier for cream cheese
Kid-friendliness: They were very mean
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