Dunkin'
508 Lincoln Ave, Saugus
(781) 231-4961
Recent Reviews
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Dunkin as a whole has plummeted in quality to the bottom. This store used to be good, but now its the bottom of the barrel. Dirty, horrible employees, and even worse clientele
Atmosphere: 1
Food: 2
Service: 2
I got free water from a person who was really nice and acted like it was no big deal. After that, the shift changed to a medium-height lady whose name I don’t know, but she was wearing a cap and so on. Then I went to the bathroom after a little while; I was there for a few minutes due to stomach pain. When I came back, the lady (the worker) was talking to someone else about how I had been in the bathroom for a while! Like, what the...?! They both looked at me with sarcastic smiles. Then I sat down, and after a few minutes, I asked her so normal, 'Hey, can I get water with no ice, please? Thank you.' She gave me a very bad attitude and told me, 'You know you need to pay for it, right?' My face was like this: 😐. Okayyy. I mean, there’s no obligation for me to pay 85 cents, but why did she talk to me like I’m a thug? Lol, very bad, awful behavior. It completely changed my view of this Dunkin’ branch. It’s such a cool place to be, but people with that kind of negative energy really ruined my day. L to that lady!
Atmosphere: 1
Food: 4
Service: 1
Only gave me one bacon in my wrap like the smallest strip. Other than that you were fine.
Food: 4
Have had terrible experiences here. Constantly messing up my order despite me ordering the same thing daily. I'm entirely fed up and won't go back.
Atmosphere: 1
Food: 1
Service: 1
Weak coffee
Servers slow
Parking: Lincoln Ave
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Sausage Egg and Cheese
People working there are very good but the price just keep going up
Atmosphere: 5
Food: 4
Service: 5
Nice single use bathrooms and plenty of light coming in the big windows. Terrific Dunkies overall.
Awesome people, great location, no complaints
Atmosphere: 5
Food: 5
Service: 5
Tried the pumpkin spice signature latte! It was excellent! I have to say the drive-through staff is always so upbeat here, too. Thanks for the positive vibes! After a nice long walk & play time with the fur & furless babies, Toto & Nala, I was able to relax with a nice latte.
Atmosphere: 5
Food: 5
Service: 5
Customer service is not the
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
Nice place, they appreciate their faithful quotients, they have a photo board of their closest people, well park, toilet and expands interior space
The man working today was very nice .
Poor customer service , the Indian lady I think she is the manager was so unprofessional
Slowest dunks I’ve ever been too , always one person short and waited 10 mins for an heated up bagel twist with only one small order ahead of me and no line every “cook” moves in slow motion and has absolutely zero skills . Get it together hands down worst dunks around ?
I ordered 2 sandwiches and they only gave me one and then she didn't even charge me for 2 and then I asked for whipp cream for my daughter drink and said it twice they messed up my order and caused me to be late for work. I repeated my order so many times they obviously don't understand English. My coffee was supposed to be French vanilla swirl and it wasn't even French vanilla.
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