Dunkin'
508 Lincoln Ave, Saugus
(781) 231-4961
Recent Reviews
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Have had terrible experiences here. Constantly messing up my order despite me ordering the same thing daily. I'm entirely fed up and won't go back.
Atmosphere: 1
Food: 1
Service: 1
Weak coffee
Servers slow
Parking: Lincoln Ave
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Sausage Egg and Cheese
People working there are very good but the price just keep going up
Atmosphere: 5
Food: 4
Service: 5
Nice single use bathrooms and plenty of light coming in the big windows. Terrific Dunkies overall.
Awesome people, great location, no complaints
Atmosphere: 5
Food: 5
Service: 5
Tried the pumpkin spice signature latte! It was excellent! I have to say the drive-through staff is always so upbeat here, too. Thanks for the positive vibes! After a nice long walk & play time with the fur & furless babies, Toto & Nala, I was able to relax with a nice latte.
Atmosphere: 5
Food: 5
Service: 5
Customer service is not the
Atmosphere: 4
Food: 4
Service: 3
Nice place, they appreciate their faithful quotients, they have a photo board of their closest people, well park, toilet and expands interior space
The man working today was very nice .
Poor customer service , the Indian lady I think she is the manager was so unprofessional
Restaurantji Recommends
Slowest dunks I’ve ever been too , always one person short and waited 10 mins for an heated up bagel twist with only one small order ahead of me and no line every “cook” moves in slow motion and has absolutely zero skills . Get it together hands down worst dunks around ?
I ordered 2 sandwiches and they only gave me one and then she didn't even charge me for 2 and then I asked for whipp cream for my daughter drink and said it twice they messed up my order and caused me to be late for work. I repeated my order so many times they obviously don't understand English. My coffee was supposed to be French vanilla swirl and it wasn't even French vanilla.
This dunkin used to be good up until a few weeks ago. I order ahead and 4 times out of 5 they never have your drink ready when you come in to pick up. I ordered a single drink item today to see if it made a difference whether I had ordered food with it or not. It didn't, 10+ minutes for one drink when they're aren't a lot of people in store isn't really a great wait time.
Used to be a great store but not anymore. They haven't gotten my order right once this week. Today I ordered a signature mocha latte on the app the sticker said signature mocha latte and they made me matcha. Also there is a teenage couple that hangout there all day everyday. They barely ever actually have a dunkin product and they have their devices charging all over the store, talking on speaker phone all the time. Today the guy had his pet RAT with him. I have nothing against pet rats but it's a bad look having what looks like a homeless couple with their pet rat hanging around all the time.
As usual order is always wrong
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