Placed an online order...when I picked it up, the order was wrong and it took over 30 minutes to be corrected, with still one item they were "out of". Asked manager why it took an hour total to get the order correct, and he responded, "I'm not sure. It's slow tonight too." He took my name and number and said someone would get back to within a few days- he said he couldn't do anything and he had to give the information to his manager. Still waiting on management to get back to me and it's been almost 3 weeks. I've called 3 times and spoke to 2 different managers- they keep telling me they are escalating the issue but they can't do anything. No word yet...too bad because I'm a regular customer. š¢
September OāKeefe
The hostesses and the servers were wonderful. Very accommodating and kind, if I only gave my rating based on them and the food it would be a 4.5. Itās pretty good bar food. However, the manager, Ricardo, was terrible. He was rude, he spilled a cocktail on my bag and didnāt bother to ask if he could help clean it up after he looked directly at it. Once a friend in our group pointed this out he went on to say he didnāt notice, which was a lie, but even if he didnāt he still didnāt bother to apologize or ask if there was anything he could do once it was brought to his attention. Furthermore, Ricardo the manager went on to berate our waitress in front of myself and a friend because she asked him a question about merchandise when she wasnāt sure of the answer, and she simply wanted him to confirm. The staff has been great every time Iāve come into this location and Iāve been coming here for more than 10 years, but Ricardoās behavior was simply rude, not hospitable, and unprofessional.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Buffalo Wings, Daytona Wings
Danny Johnston
The server was Great, the kitchen is probably why they going out of business.... hour wait for appetizer then about 45 min wait for food that was cold and the burger patty was burnt and chicken was shoe leather.... wtf ??
Atmosphere: 4
Food: 1
Service: 5
D Gr
Ok, so this one seemed more taken care of and clean inside than many, although I've not been to one in some time. The buffalo "hot" wings were not nor were they hot tempwise. Almost felt duped based on price. The rest was pretty good and Natasha did a good job.
Atmosphere: 3
Food: 3
Service: 4
Allen Dermes
I didn't make it to eat. I was given a table and all the chairs were on there last leg. I went to table next to me it was the same way. Went to the table 2 down from me and it didn't get any better. So I just left. Darn I wanted some wings. I have never been to a hooters with so many chairs on there last leg....
Atmosphere: 5
Food: 1
Service: 2
Chandler Scully
Disappointed and Ignored
I had one of the worst dining experiences at Hooters. My group sat down and waited 15 minutes before anyone even acknowledged us. Meanwhile, the table next to us, which sat down 10 minutes after we did, already had their drinks and were being served while we were still sitting there wondering if we were invisible.
The service was beyond slow, and it felt like we were completely ignored. When we finally got someoneās attention, there was no apologyājust a rushed and indifferent attitude. If this is the kind of service they think is acceptable, I wonāt be coming back. Absolutely terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Lukasz Ciesla
Great food and great service
Atmosphere: 4
Food: 5
Service: 5
Italia DeNardo
I actually donāt even know where to start! First of all, terrible customer service. Our server was rude and had a horrific attitude. Second of all, the music is so loud in here, we are practically yelling across the table to be able to talk. Server was also whispering and was rude when asked to repeat what she said. Don't even get me started with how long everything took. from getting our drink order all the way to when we got our cards back. Will never be here again! Lastly, our food was so cold we all couldn't finish our meals. Now I have been in the food industry and customer service for years and I understand having a difficult day and maybe encountering rude people but that has never stopped me from being kind to the people I serve. This was our first and last time here.
Atmosphere: 1
Food: 2
Service: 1
miyah jackson
There was a worker named Lexi and if you guys get her CHANGE YOUR WAITRESS IMMEDIATELY!! She was drinking while working and she offered my 16 year old sister alcohol, she was also making racist comments on black people and Spanish people which I took to offense! And then I told her how I felt and her exact words were āget over itā I do not appreciate that
Atmosphere: 1
Food: 1
Service: 1
Laisha Hartford
Came here for the first time and I felt so awkward because all these girls are so much prettier than me lol but my waiter Natasha who was so nice made me laugh and more comfortable.
Sam the bartender was phenomenal! The wings were fantastic in size and flavor. The beer was ice cold and kept coming. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
jeremiajsmart Smart
What we expected!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hooters Style Original Wings, Kid's Buffalo Shrimp 5
Eli
Typical of North Shore. What a rough neighborhood.
Stephanie Bloschak
Went on a Friday night. No table wait, but food wait after ordering was above average (40 min). They were out of smoked wings so we opted for naked wings. Chicken quality was good but the medium sauce tasted more like a mild or even a no spice sauce, kinda disappointing. I love hot sauces so I'll definitely opt for their hottest rated sauces next time. Their chili is honestly really good, would recommend as a substitute for the typical highly refined carb options like fries. I don't frequent this area often so I wouldn't seek this location out specifically, but if you're a local or in the area, it's a safe and predictable option if you want the chain food and experience with good service.
Placed an online order...when I picked it up, the order was wrong and it took over 30 minutes to be corrected, with still one item they were "out of". Asked manager why it took an hour total to get the order correct, and he responded, "I'm not sure. It's slow tonight too." He took my name and number and said someone would get back to within a few days- he said he couldn't do anything and he had to give the information to his manager. Still waiting on management to get back to me and it's been almost 3 weeks. I've called 3 times and spoke to 2 different managers- they keep telling me they are escalating the issue but they can't do anything. No word yet...too bad because I'm a regular customer. š¢
The hostesses and the servers were wonderful. Very accommodating and kind, if I only gave my rating based on them and the food it would be a 4.5. Itās pretty good bar food. However, the manager, Ricardo, was terrible. He was rude, he spilled a cocktail on my bag and didnāt bother to ask if he could help clean it up after he looked directly at it. Once a friend in our group pointed this out he went on to say he didnāt notice, which was a lie, but even if he didnāt he still didnāt bother to apologize or ask if there was anything he could do once it was brought to his attention. Furthermore, Ricardo the manager went on to berate our waitress in front of myself and a friend because she asked him a question about merchandise when she wasnāt sure of the answer, and she simply wanted him to confirm. The staff has been great every time Iāve come into this location and Iāve been coming here for more than 10 years, but Ricardoās behavior was simply rude, not hospitable, and unprofessional.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Buffalo Wings, Daytona Wings
The server was Great, the kitchen is probably why they going out of business.... hour wait for appetizer then about 45 min wait for food that was cold and the burger patty was burnt and chicken was shoe leather.... wtf ??
Atmosphere: 4
Food: 1
Service: 5
Ok, so this one seemed more taken care of and clean inside than many, although I've not been to one in some time. The buffalo "hot" wings were not nor were they hot tempwise. Almost felt duped based on price. The rest was pretty good and Natasha did a good job.
Atmosphere: 3
Food: 3
Service: 4
I didn't make it to eat. I was given a table and all the chairs were on there last leg. I went to table next to me it was the same way. Went to the table 2 down from me and it didn't get any better. So I just left. Darn I wanted some wings. I have never been to a hooters with so many chairs on there last leg....
Atmosphere: 5
Food: 1
Service: 2
Disappointed and Ignored
I had one of the worst dining experiences at Hooters. My group sat down and waited 15 minutes before anyone even acknowledged us. Meanwhile, the table next to us, which sat down 10 minutes after we did, already had their drinks and were being served while we were still sitting there wondering if we were invisible.
The service was beyond slow, and it felt like we were completely ignored. When we finally got someoneās attention, there was no apologyājust a rushed and indifferent attitude. If this is the kind of service they think is acceptable, I wonāt be coming back. Absolutely terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Great food and great service
Atmosphere: 4
Food: 5
Service: 5
I actually donāt even know where to start! First of all, terrible customer service. Our server was rude and had a horrific attitude. Second of all, the music is so loud in here, we are practically yelling across the table to be able to talk. Server was also whispering and was rude when asked to repeat what she said.
Don't even get me started with how long everything took. from getting our drink order all the way to when we got our cards back. Will never be here again!
Lastly, our food was so cold we all couldn't finish our meals.
Now I have been in the food industry and customer service for years and I understand having a difficult day and maybe encountering rude people but that has never stopped me from being kind to the people I serve. This was our first and last time here.
Atmosphere: 1
Food: 2
Service: 1
There was a worker named Lexi and if you guys get her CHANGE YOUR WAITRESS IMMEDIATELY!! She was drinking while working and she offered my 16 year old sister alcohol, she was also making racist comments on black people and Spanish people which I took to offense! And then I told her how I felt and her exact words were āget over itā I do not appreciate that
Atmosphere: 1
Food: 1
Service: 1
Came here for the first time and I felt so awkward because all these girls are so much prettier than me lol but my waiter Natasha who was so nice made me laugh and more comfortable.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Sam the bartender was phenomenal! The wings were fantastic in size and flavor. The beer was ice cold and kept coming. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
What we expected!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hooters Style Original Wings, Kid's Buffalo Shrimp 5
Typical of North Shore. What a rough neighborhood.
Went on a Friday night. No table wait, but food wait after ordering was above average (40 min). They were out of smoked wings so we opted for naked wings. Chicken quality was good but the medium sauce tasted more like a mild or even a no spice sauce, kinda disappointing. I love hot sauces so I'll definitely opt for their hottest rated sauces next time. Their chili is honestly really good, would recommend as a substitute for the typical highly refined carb options like fries. I don't frequent this area often so I wouldn't seek this location out specifically, but if you're a local or in the area, it's a safe and predictable option if you want the chain food and experience with good service.
Atmosphere: 2
Food: 4
Service: 4
The food was good and the scenery was very nice
Atmosphere: 5
Food: 5
Service: 5
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