McDonald's

738 Broadway 1 North, Saugus
(781) 233-8622

Recent Reviews

Sort by
Jareyoujoking

It's not that hard to put all of my items in the bag. The order is right in front of your face. It says I ordered a specific item on the receipt so why isn't it in the bag? It's pure laziness and carelessness. Always an issue here.

Atmosphere: 1

Food: 1

Service: 1

Mr. TA

Food is standard McDonald's, but I like the staff who are friendly, the manager is usually around in the mornings making sure everybody is happy, and it's nice to sit there with glass windows.

Atmosphere: 5

Food: 5

Service: 5

Ian Lichtenberg

Went quite late, it was very busy, took probably 10 minutes to get through the drive through

Food: 4

Service: 4

Hani S

Lots of parking slots outside of the store and quick curbside pickup service!

Atmosphere: 4

Food: 3

Service: 4

Peter Campbell

Ugh. There should be a rule about how long you can have a hamburger sitting around before you serve to a customer. Terrible

Atmosphere: 1

Food: 1

Service: 4

Monssif Tahri

The worst food and wait time

Atmosphere: 1

Food: 1

Service: 1

Larry Levesque

Great place to stop for a quick bite

Atmosphere: 5

Food: 5

Service: 5

ron rego

Everything was good

Atmosphere: 5

Food: 5

Service: 5

Tim Shields

AVOID THIS LOCATION!
Decided to give this one a last chance, don’t know why I bothered though, this place sucks largely because of the rude and lazy employees, half of which can barely understand or speak the English language🤔
Went in the drive thru, got up to the window, got my food, but no receipt? Asked the young lady where my receipt was, couldn’t understand her babbling excuse so I asked if she could print one for me, again started babbling about how she can’t print another one. Argued with her “why didn’t you just give me a receipt in the first place” and again, more bs from her. Going nowhere, she’s clearly lacking any intelligence, so I drove off, unsure of how much I was actually charged for any of the food items I got.
Also ordered a creamy chili sauce to try, it even showed on the screen as “creamy chili” but when I opened the bag it was sweet and sour. Nice can’t even read labels correctly 👍 Absolute slimy place, disgusting lazy people working here, and huge language barrier so good luck complaining about anything in person. Save yourself the headache and drive the extra 5 min down the road to the other McDonald’s location which is 10x better.

Atmosphere: 2

Food: 2

Service: 1

donna mackenzie

At 10:15 we couldn't get fries so left with nothing. Lunch does not start until 11:00. Staff was friendly in informing us they could not provide what we wanted.

Joey Sanchez

Came here to get the Minecraft box with collectors toy and all the toys were already opened some one need to be fired

Lucas Rodriguez

How the does people taking my order was it back and still get it wrong? It isn’t that hard to take a fast food order with no line? Trash service, poor quality food, and super expensive.

Update: 03/13/2025. Honestly at a loss of words because of how bad the service was and how bad the order taking was. Two people who can’t barely speak English messing up orders badly. The manager sits there with his finger up his nose, while the store is crashing and burning. They should fire the late night staff because this isn’t the right job for them.

Atmosphere: 1

Food: 1

Service: 1

London / Sarah Mcleod

All around rudeness. And missing food.

Food: 2

Service: 1

Nicholas DiCredico

I have never once gone through this drive thru ordering a medium double quarter pounder meal that I have not had to go to the second window every single time WHY? I’m talking 6 months straight I stopped recieving the thank you for your patience cards 4 months ago.

Atmosphere: 1

Food: 3

Service: 1

Lorrana Soares

The attendants are very rude! The snacks are missing the things I paid for! I waited a long time at the reception, and I didn't get good service!
The cleaning service was very good! The food was delicious! But the service was terrible at night!

Atmosphere: 5

Food: 5

Loading...