GREAT Panera. We only dine at Paneras on the road and this location stood out as one of the best on East Coast. Waitstaff very personable and professional, Matilda makes the best Panera latte, food was fresh, served quickly and exactly as ordered. Nice booths available near gas fireplace. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Leah T.
Idk how a $7 kids meal and a $8 half sandwich and $3 drink somehow added up to $23 and some change….
Typing this as I sit here — workers are too busy being extremely loud flirting with this guy. For the last 30 mins. As he is eating over the counter. Extremely inappropriate.
Atmosphere: 3
Food: 3
Service: 3
Howard Wolfe
Deceptive pricing! I ordered a half salad which on the overhead menu said was 7 $7 and some odd cents but I was actually charged over $9 for it. When I asked about this the woman was an unable to supply and intelligible explanation. In addition, I wanted to get a cup of decaf coffee, but the dispenser was empty. It took them about 45 minutes to refill it, and then the milk ran out. I have to say this was a very disappointing experience.
Atmosphere: 2
Food: 4
Service: 1
Jose Rivera
employees dont know what theyre doing. Every time i come to this location they cant make my food alterations, they tell me what im asking for can't be done, and im asking for basic stuff like a different type of cheese on sandwich from the one they put on it. every time they make big deal about what i want and refuse to do it ....
Jesse Warren
I arrived at the Panera Bread in Saugus, MA at 10:40am trying to order breakfast sandwich and was denied because management closed down breakfast food at 10:30am in the morning. I could only order lunch food at 10:40am. That’s pathetic.
Saugus C TAXI
I’ve been a loyal customer at your Saugus, MA location for over 13 years, and have always felt like part of the Panera family. The staff has consistently been welcoming and kind, and I’ve always appreciated the atmosphere and quality of service — until today.
This morning, I placed my usual order but noticed that I had been overcharged. When I politely brought this to the attention of the manager (I believe his name is Oscar), he became noticeably annoyed. I didn’t want to escalate things, so I let it go and proceeded to get my coffee.
As I waited for my food, I realized there was no coffee left — something that occasionally happens and is usually not a big deal. I simply informed Oscar, as I have done in the past with no issue. To my shock, he became extremely agitated and suddenly demanded to refund my entire order, saying I was no longer welcome at the location.
I was left shocked and deeply disappointed. This is not the customer service I’ve come to expect from Panera. I genuinely care about this place, and it’s disheartening to be treated this way after years of loyalty and positive interactions.
I hope this situation can be reviewed, and that future customers — especially regulars — are treated with the kindness and professionalism that Panera is known for.
Thank you for your time and attention.
Atmosphere: 4
Food: 4
Service: 1
carolina
matilda took my order and i just have to say she is so freaking sweet and made my day <333
Atmosphere: 5
Food: 5
Service: 5
Dee Mandolese
Hi, this is my first time trying their egg white and avocado breakfast sandwich and OMG, it's delicious! From the fresh tomatoe to the incredible roll, I'm in shock at how awesome this is. A must 😃🩷
Atmosphere: 5
Food: 5
Service: 5
Suzy D (Suzy)
The soups and sandwiches are great... Was feeling sick this week and I went there twice to get soup. It made me feel a lot better 😊
Atmosphere: 4
Food: 5
Service: 4
August Paulson
Panera bread is one of my favorite restaurants and I love your Mac and cheese and your and your tomatoes soup and your candy cookies and your grilled cheese and I give you a 100/100
It’s always a pleasure to start my day at Panera Bread, and a big part of that is thanks to Sara. I come here every day for breakfast, and she always greets me with a smile, an amazing attitude, and outstanding customer service.
Sara doesn’t just do her job well — she does it with heart. You can tell she truly cares about every person who walks through the door, and that makes all the difference.
Panera is lucky to have one of their best employees here. Thank you, Sara, for making my mornings so much brighter!
Food: 5
Service: 5
Rich Bancroft
Excellent
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Variety of Panera Sandwiches, Signature Chicken Sandwich
Patty Flaherty
I had a $25 gift card, bill was $24.15. Apparently girl forgot to give me my change. Ya, 85 cents! Chicken cranberry salad sandwich! , well I wondered where’s the chicken salad!
GREAT Panera. We only dine at Paneras on the road and this location stood out as one of the best on East Coast. Waitstaff very personable and professional, Matilda makes the best Panera latte, food was fresh, served quickly and exactly as ordered. Nice booths available near gas fireplace. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Idk how a $7 kids meal and a $8 half sandwich and $3 drink somehow added up to $23 and some change….
Typing this as I sit here — workers are too busy being extremely loud flirting with this guy. For the last 30 mins. As he is eating over the counter. Extremely inappropriate.
Atmosphere: 3
Food: 3
Service: 3
Deceptive pricing! I ordered a half salad which on the overhead menu said was 7 $7 and some odd cents but I was actually charged over $9 for it. When I asked about this the woman was an unable to supply and intelligible explanation. In addition, I wanted to get a cup of decaf coffee, but the dispenser was empty. It took them about 45 minutes to refill it, and then the milk ran out. I have to say this was a very disappointing experience.
Atmosphere: 2
Food: 4
Service: 1
employees dont know what theyre doing. Every time i come to this location they cant make my food alterations, they tell me what im asking for can't be done, and im asking for basic stuff like a different type of cheese on sandwich from the one they put on it. every time they make big deal about what i want and refuse to do it ....
I arrived at the Panera Bread in Saugus, MA at 10:40am trying to order breakfast sandwich and was denied because management closed down breakfast food at 10:30am in the morning. I could only order lunch food at 10:40am. That’s pathetic.
I’ve been a loyal customer at your Saugus, MA location for over 13 years, and have always felt like part of the Panera family. The staff has consistently been welcoming and kind, and I’ve always appreciated the atmosphere and quality of service — until today.
This morning, I placed my usual order but noticed that I had been overcharged. When I politely brought this to the attention of the manager (I believe his name is Oscar), he became noticeably annoyed. I didn’t want to escalate things, so I let it go and proceeded to get my coffee.
As I waited for my food, I realized there was no coffee left — something that occasionally happens and is usually not a big deal. I simply informed Oscar, as I have done in the past with no issue. To my shock, he became extremely agitated and suddenly demanded to refund my entire order, saying I was no longer welcome at the location.
I was left shocked and deeply disappointed. This is not the customer service I’ve come to expect from Panera. I genuinely care about this place, and it’s disheartening to be treated this way after years of loyalty and positive interactions.
I hope this situation can be reviewed, and that future customers — especially regulars — are treated with the kindness and professionalism that Panera is known for.
Thank you for your time and attention.
Atmosphere: 4
Food: 4
Service: 1
matilda took my order and i just have to say she is so freaking sweet and made my day <333
Atmosphere: 5
Food: 5
Service: 5
Hi, this is my first time trying their egg white and avocado breakfast sandwich and OMG, it's delicious! From the fresh tomatoe to the incredible roll, I'm in shock at how awesome this is. A must 😃🩷
Atmosphere: 5
Food: 5
Service: 5
The soups and sandwiches are great... Was feeling sick this week and I went there twice to get soup. It made me feel a lot better 😊
Atmosphere: 4
Food: 5
Service: 4
Panera bread is one of my favorite restaurants and I love your Mac and cheese and your and your tomatoes soup and your candy cookies and your grilled cheese and I give you a 100/100
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great customer service, friendly, clean, fast
Atmosphere: 5
Food: 5
Service: 5
Nice place friendly people there.
Atmosphere: 5
Food: 5
Service: 5
It’s always a pleasure to start my day at Panera Bread, and a big part of that is thanks to Sara.
I come here every day for breakfast, and she always greets me with a smile, an amazing attitude, and outstanding customer service.
Sara doesn’t just do her job well — she does it with heart.
You can tell she truly cares about every person who walks through the door, and that makes all the difference.
Panera is lucky to have one of their best employees here. Thank you, Sara, for making my mornings so much brighter!
Food: 5
Service: 5
Excellent
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Variety of Panera Sandwiches, Signature Chicken Sandwich
I had a $25 gift card, bill was $24.15. Apparently girl forgot to give me my change. Ya, 85 cents! Chicken cranberry salad sandwich! , well I wondered where’s the chicken salad!
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Broccoli Cheddar Soup
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