Yesterday after a very long day and week I decided to stop at the Route 1 Grill as I always went to the Clubhouse Cafe and never a bad meal. HOWEVER upon takeing a seat at the bar as I was alone and usually do The Bartender ignored me twice and then rudely told me that the 4 empty seats at the bar were reserved ....NO SIGNAGE was ever in place just 4 INVITING DISHES with Silverware they refused to serve me and wanted me to move to a table till something opened up... not good. No manager was on duty to resolve the issue and again the bartender did not even attempt to at lease get me a beverage and try to resolve other then ignore....SAVE YOUR MONEY AND TIME ...Most of the staff were just standing around was not wasting my time on a minor spot like this don't waste yours !!!
Zenah En
Rude servers and gross food don’t waste your money here
Atmosphere: 2
Food: 1
Service: 1
Avalon Watchdog
Good food, prices are a bit high and tables need to be cleaner. Lots of space and you wont feel overwhelmed with people so close to you. Bathrooms are also in need of better cleaning and smell.
Atmosphere: 4
Food: 4
Service: 4
DOUG CHALMERS
Had lunch on Saturday afternoon. Service was excellent brought waters app dishes and asked if we would like drinks. Drinks came quickly and we ordered appetizer combo came out quick very tasty took our order 3 steak tips 2 combos steak and ribs and steak and baked shrimp and order of chicken tenders all with sides. All came out hot and tasty . First time there , plan on going back.
Atmosphere: 5
Food: 5
Service: 5
wilker blaise
I stopped by Route 1 Grill House in Saugus for their $0.50 wing night on Monday, and I was seriously impressed! The place was packed, but the energy was electric and the staff handled the crowd like pros.
Shona, my waitress, and the hostess both did a phenomenal job — friendly, fast, and professional despite the rush. If I owned a restaurant or ran a hospitality business, I’d hire both in a heartbeat. You could feel their focus and hustle, and it made the whole experience that much better.
Now, let’s talk food — the wings were excellent! Crispy, flavorful, and perfectly cooked. I also tried the chicken parm, which was hearty, cheesy, and delicious. And to top it all off, the ice cream cookie sandwich was the perfect sweet ending — a nostalgic treat done right.
Definitely worth a visit — especially on wing night. Can’t wait to come back!
Atmosphere: 4
Food: 5
Service: 5
J Dovar
Love the martinis and 50 cent wings! Everyone is always welcoming and friendly, Michaels customer service is always on point 10/10
Atmosphere: 5
Food: 5
Service: 5
Charles Kaufman
Very good food and service
Annalee Engebretson
Steak was very salty and over cooked. Their saving grace was the onion strings. Not very impressed, however, it was ok.
Atmosphere: 4
Food: 3
Service: 3
Joey
The hilltop burger was incredible. Amazing. Taste the corn on the cob, juicy and buttery and then the ribs were so juicy tender and incredible. I definitely recommend going here.
Atmosphere: 5
Food: 5
Service: 5
Jacquie Magill
The food is consistent and good. We have been there many times. We have had everything from Steak to eggplant all have been wonderful. I think they have the best steak tips around.
Had a great dinner here with the wife. Waiter was outstanding and attentive and the food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Alyssa R.
We had a great experience. Me nd my family went there for father's day lunch and it was great! The food was amazing & the service was great! I'd totally go back there again & I highly recommend!!!!
Stopped by for Father’s Day brunch. It’s a half step up from Texas Road house, in my honest and humble opinion.
We were greeted & seated within 30 seconds of arrival & with no reservation. The menu had lots of different options for both food and drinks! Spacious and lots of seating. Grace, our server was friendly and attentive without being overbearing or gone for long periods of time.
We chose the appetizer sample where’s it’s supposed to have a little bit of everything. For $16.95 it was underwhelming. Chicken was dry & no flavor. The cheesesteak rolls were nothing crazy. And the chicken tenders were meh. Mozzarella sticks tasted like they’ve been sitting there.
I got the surf & turf with the scallops. Ordered my tips medium well & they were cooked to perfection. Scallops were also delicious. I had 2 sides to choose, which I did. I went with the Mac ‘n’ cheese & raviolis in a red tomato sauce. Mac ‘n’ cheese was alright. Nothing special there. Kind was hoping for a baked Mac with the crispy top. Raviolis were good.
My husband got the rib eye. He says it was good and definitely better than some places. He had the mashed potatoes and Caesar salad. He also ordered a Mai tai but nothing special there either.
All in all, we spent about $130 & to be honest I don’t really think some of it was worth that prices however I understand the cost of doing business — especially in the restaurants. I don’t think I’ll be rushing back but maybe some time in the future.
Yesterday after a very long day and week I decided to stop at the Route 1 Grill as I always went to the Clubhouse Cafe and never a bad meal. HOWEVER upon takeing a seat at the bar as I was alone and usually do The Bartender ignored me twice and then rudely told me that the 4 empty seats at the bar were reserved ....NO SIGNAGE was ever in place just 4 INVITING DISHES with Silverware they refused to serve me and wanted me to move to a table till something opened up... not good. No manager was on duty to resolve the issue and again the bartender did not even attempt to at lease get me a beverage and try to resolve other then ignore....SAVE YOUR MONEY AND TIME ...Most of the staff were just standing around was not wasting my time on a minor spot like this don't waste yours !!!
Rude servers and gross food don’t waste your money here
Atmosphere: 2
Food: 1
Service: 1
Good food, prices are a bit high and tables need to be cleaner. Lots of space and you wont feel overwhelmed with people so close to you. Bathrooms are also in need of better cleaning and smell.
Atmosphere: 4
Food: 4
Service: 4
Had lunch on Saturday afternoon. Service was excellent brought waters app dishes and asked if we would like drinks. Drinks came quickly and we ordered appetizer combo came out quick very tasty took our order 3 steak tips 2 combos steak and ribs and steak and baked shrimp and order of chicken tenders all with sides. All came out hot and tasty . First time there , plan on going back.
Atmosphere: 5
Food: 5
Service: 5
I stopped by Route 1 Grill House in Saugus for their $0.50 wing night on Monday, and I was seriously impressed! The place was packed, but the energy was electric and the staff handled the crowd like pros.
Shona, my waitress, and the hostess both did a phenomenal job — friendly, fast, and professional despite the rush. If I owned a restaurant or ran a hospitality business, I’d hire both in a heartbeat. You could feel their focus and hustle, and it made the whole experience that much better.
Now, let’s talk food — the wings were excellent! Crispy, flavorful, and perfectly cooked. I also tried the chicken parm, which was hearty, cheesy, and delicious. And to top it all off, the ice cream cookie sandwich was the perfect sweet ending — a nostalgic treat done right.
Definitely worth a visit — especially on wing night. Can’t wait to come back!
Atmosphere: 4
Food: 5
Service: 5
Love the martinis and 50 cent wings! Everyone is always welcoming and friendly, Michaels customer service is always on point 10/10
Atmosphere: 5
Food: 5
Service: 5
Very good food and service
Steak was very salty and over cooked. Their saving grace was the onion strings. Not very impressed, however, it was ok.
Atmosphere: 4
Food: 3
Service: 3
The hilltop burger was incredible. Amazing. Taste the corn on the cob, juicy and buttery and then the ribs were so juicy tender and incredible. I definitely recommend going here.
Atmosphere: 5
Food: 5
Service: 5
The food is consistent and good. We have been there many times. We have had everything from Steak to eggplant all have been wonderful. I think they have the best steak tips around.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Had a great dinner here with the wife. Waiter was outstanding and attentive and the food was delicious.
Atmosphere: 5
Food: 5
Service: 5
We had a great experience. Me nd my family went there for father's day lunch and it was great! The food was amazing & the service was great! I'd totally go back there again & I highly recommend!!!!
Atmosphere: 5
Food: 5
Service: 5
Wonderful atmosphere and great food!
Atmosphere: 5
Food: 5
Service: 5
Great steak tips. Best around.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Steak, Grilled Chicken, Lamb Tips
Stopped by for Father’s Day brunch. It’s a half step up from Texas Road house, in my honest and humble opinion.
We were greeted & seated within 30 seconds of arrival & with no reservation. The menu had lots of different options for both food and drinks! Spacious and lots of seating. Grace, our server was friendly and attentive without being overbearing or gone for long periods of time.
We chose the appetizer sample where’s it’s supposed to have a little bit of everything. For $16.95 it was underwhelming. Chicken was dry & no flavor. The cheesesteak rolls were nothing crazy. And the chicken tenders were meh. Mozzarella sticks tasted like they’ve been sitting there.
I got the surf & turf with the scallops. Ordered my tips medium well & they were cooked to perfection. Scallops were also delicious. I had 2 sides to choose, which I did. I went with the Mac ‘n’ cheese & raviolis in a red tomato sauce. Mac ‘n’ cheese was alright. Nothing special there. Kind was hoping for a baked Mac with the crispy top. Raviolis were good.
My husband got the rib eye. He says it was good and definitely better than some places. He had the mashed potatoes and Caesar salad. He also ordered a Mai tai but nothing special there either.
All in all, we spent about $130 & to be honest I don’t really think some of it was worth that prices however I understand the cost of doing business — especially in the restaurants. I don’t think I’ll be rushing back but maybe some time in the future.
Atmosphere: 3
Food: 3
Service: 4
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