Starbucks

855 Broadway, Saugus
(781) 233-4173

Recent Reviews

Tibet son

Ordered hazelnut oatmilk shaken expresso with * less ice but came to see lots of ice cube in a small size cup..... my head stayed paused for a minute, looking at ice cube. I went to the cash counter and told them about it and, within no seconds, said we would replace it, which is good. See such a wonderful person at the cash counter.

Atmosphere: 4

Food: 4

Service: 2

Stephen Gonzales

Coffee notAlways HotAnd Fresh but the staff is excellent also the new manager seems to be running a tight shift a # of times I’ve stopped by to find they didn’t open on

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Pumpkin Cream Cheese Muffin

Joseph Russo

Always a very satisfying experience when visiting.

Atmosphere: 5

Food: 5

Service: 5

Chantha Luk

I think people should be warned about coming here. I don't like handing out 1 star reviews but I'm sure they'll be okay. I'm just showing the same lack of respect I got.1. You'll never see the same person working here. It's like it's a training ground for newbs and we get to practice patience.2. Don't ever ever ever think about walking in and ordering anything to dodge the line outside. There's a line outside because theyve apparently been taught to prioritize the drive thru. This lady stormed in today and lost her mind because she was waiting a half hour for her order...complaining that she watched a dozen cars get serviced in the drive thru.3. I had the same experience and when I gently pointed out that I was waiting for over 20 minutes, one of the staff grabbed my slip, begrudgingly made my drink and slammed it on the counter with attitude. No apology. Apparently I was the one being the jerk.I understand it's tough finding competent workers and the service industry sucks in general but....just warning everyone. The other two Starbucks close by are far better.

Johnny Dellelo

Most of the products are great but I tried something new and was a major disappointment with a weird taste and a horrible after taste in my mouth, the Apple crisp ice coffee was a major disappointment so I tossed it in the garage can, save your $ cause my brother was in agreement with me also cause we both ordered the same.

Atmosphere: 5

Food: 5

Service: 5

Jeff Spires

This place is frequently closed to walk-in traffic, forcing everyone into the drive thru.

Atmosphere: 2

Food: 5

Service: 4

Bruce Aleo

This is one of my favorite Starbucks because of the beautiful people that make it worth coming back to!For some reason this location always has the very Best customer service I have ever received in any Starbucks.The staff are so super friendly, personable and are always working hard to get all the orders on time. Sadly, they’ve been understaffed a few times that I visited, yet the service was still outstanding.NOTE TO MANAGEMENT; The shift manager Edwige and Lessly were the only two working when I arrived one late afternoon and they usually have 4 to 5 people on staff.Edwige and Lessly went over and beyond to assist every customer that walked through that door in a prompt and timely manner and they both did an amazing job at that.Hats off to the both of them for still smiling during all the challenges they were dealing with at that time.I just hope upper management reads this and rewards them appropriately!Starbucks is Lucky to have such an amazing TEAM that gives there all!NOTE TO EMPLOYEES: I can’t speak for everyone but I will say that this is one customer that values and appreciates all your hard work and enthusiasm you provide! ❤️ Keep sharing those beautiful smile’s because you truly are making a difference! ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Caramel Macchiato, Kale

Cody Jeralds

No one showed up to work

Service: 1

M Aponte-Rios

Would be great if you let clients know you are closed. Sept 24 9:15am Put a sign on the door!!!!

Atmosphere: 1

Food: 1

Service: 1

Tom Mehlenbacher

Wildly busy here, wound up waiting 15 minutes for an ordinary coffee because it went into the line with all the espresso

Atmosphere: 2

Food: 2

Service: 1

Tim N.

One of the worst, and there are many that are worthy of zero stars Starbucks in the world. Sometimes the drive through wait is 45 min. Now, when I see more than 4 cars, I fly by. Customer service is zero. I'm not getting paid by Yelp, so I'm not going to elaborate. Just stay away.

Richard Costa

We just wanted a cup of regular hot coffee. We ordered and sat down to wait. The minutes ticked by, and still we waited. Finally, after 10 minutes, when people who were behind us in the ordering line started to get their drinks, I went up to check. It seems that nobody remembered to make the Pike, their signature coffee! Or the dark roast, for that matter.Seven employees there and no regular coffee. Leadership?!

Atmosphere: 2

Service: 1

G

This is a great Starbucks location! They are always so sweet and very efficient with your orders. Drive through moves quick and in store service is sweet.Great space to work or to chat and catch up.

Atmosphere: 5

Food: 5

Service: 5

Grace

This is a great Starbucks location! They are always so sweet and very efficient with your orders. Drive through moves quick and in store service is sweet.Great space to work or to chat and catch up.

Atmosphere: 5

Food: 5

Service: 5

didi liu

Worst Starbuck coffee I have. Training is absolutely needed.

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