This location is excellent, very organized and the staff is very helpful.
Uchenna Uzoma
I visited this Starbucks on Wednesday, December 17, 2025, and ordered two refreshers. After taking a few sips, I noticed a black speck in my drink. When I removed the lid, I realized it was a dead fly inside the refresher. I have been a regular customer at this location in the mornings and have had minor issues in the past, but nothing like this. This experience was unacceptable, and I do not recommend this Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Joelle Lagorio
The sweetest young lady helped me, super nice when she took my order, made my coffee perfect. I forgot to get her name but 10/10
Atmosphere: 5
Food: 5
Service: 5
Adriana Alvis
This is second time I got my order wrong. Ordered a frap and she asked me if hot or ice, 🤷♀️ and I ended up getting a regular ice coffee. This location used to be good, not anymore.
Atmosphere: 4
Food: 3
Service: 2
Premal Patel
Love their new drinks
Atmosphere: 5
Food: 5
Service: 5
Emma Bonia
This is the only Starbucks that can get my orders right.
Atmosphere: 5
Food: 5
Service: 5
Carlie Salvo
DO NOT GET A SAUSAGE EGG AND CHEESE!!! I have went to this Starbucks since it opened and this is the second time I received this sandwich and couldn’t even bite through it as it was rock solid.
Food: 1
Logan
Unflavorful Caramel Frap — ⭐️⭐️⭐️ Cafe Americano — ⭐️⭐️⭐️⭐️⭐️
Stopped by this Starbucks on Route 1 in Saugus since it was in the same shopping center where I had some errands to run. I’m a frequent visitor of Starbucks but this location just seemed to lack the quality when compared to other locations. The Caramel Frap had no flavor. It was a real disappointment. The Americano coffee was delicious, but it’s hard to mess up that drink.
May 2025
Atmosphere: 5
Food: 4
Service: 5
Marty p
The staff here seem miserable now, no one who worked here last year is the same must’ve left because of poor management. All unprofessional people in the afternoon and all of them are so slow. Whatever happened to the baristas from last year who were quick, friendly and understood the concept of customer service. SMH worst starbucks ever.
Atmosphere: 1
Food: 3
Service: 1
Morgan Eilers
This is the WORST Starbucks ever. I got a mocha frapp and it was pure milk. I had them remake it. I [stupidly] didn't check my breakfast and got home and it's the wrong sandwich. The people are miserable there. No smiles or friendly faces. They look like they hate their life.
Avoid this Starbucks at all costs and go to another one.
EDIT: their automatic reply with a silly link just shows you how much they don't care. They need new staff that have new attitudes
Is possible to have some to regulate the loud music at this location they can't even get the service right because orders are wrong because you can't talk or hear is getting annoying few visits already and only getting worst.
The worst Starbucks location I’ve ever been to. I stop here on my way home from Boston. The last two times it took them 15 minutes to make my drink because they forgot. Not apologetic at all. Save yourself time and just go to dunkin.
Atmosphere: 1
Food: 1
Service: 1
Haris Custovic
I’m the guy who consistently gets the iced handshaken espresso, yall are the best starbucks staff
This location is excellent, very organized and the staff is very helpful.
I visited this Starbucks on Wednesday, December 17, 2025, and ordered two refreshers. After taking a few sips, I noticed a black speck in my drink. When I removed the lid, I realized it was a dead fly inside the refresher. I have been a regular customer at this location in the mornings and have had minor issues in the past, but nothing like this. This experience was unacceptable, and I do not recommend this Starbucks.
Atmosphere: 1
Food: 1
Service: 1
The sweetest young lady helped me, super nice when she took my order, made my coffee perfect. I forgot to get her name but 10/10
Atmosphere: 5
Food: 5
Service: 5
This is second time I got my order wrong. Ordered a frap and she asked me if hot or ice, 🤷♀️ and I ended up getting a regular ice coffee.
This location used to be good, not anymore.
Atmosphere: 4
Food: 3
Service: 2
Love their new drinks
Atmosphere: 5
Food: 5
Service: 5
This is the only Starbucks that can get my orders right.
Atmosphere: 5
Food: 5
Service: 5
DO NOT GET A SAUSAGE EGG AND CHEESE!!! I have went to this Starbucks since it opened and this is the second time I received this sandwich and couldn’t even bite through it as it was rock solid.
Food: 1
Unflavorful Caramel Frap — ⭐️⭐️⭐️
Cafe Americano — ⭐️⭐️⭐️⭐️⭐️
Stopped by this Starbucks on Route 1 in Saugus since it was in the same shopping center where I had some errands to run. I’m a frequent visitor of Starbucks but this location just seemed to lack the quality when compared to other locations. The Caramel Frap had no flavor. It was a real disappointment. The Americano coffee was delicious, but it’s hard to mess up that drink.
May 2025
Atmosphere: 5
Food: 4
Service: 5
The staff here seem miserable now, no one who worked here last year is the same must’ve left because of poor management. All unprofessional people in the afternoon and all of them are so slow. Whatever happened to the baristas from last year who were quick, friendly and understood the concept of customer service. SMH worst starbucks ever.
Atmosphere: 1
Food: 3
Service: 1
This is the WORST Starbucks ever. I got a mocha frapp and it was pure milk. I had them remake it. I [stupidly] didn't check my breakfast and got home and it's the wrong sandwich.
The people are miserable there. No smiles or friendly faces. They look like they hate their life.
Avoid this Starbucks at all costs and go to another one.
EDIT: their automatic reply with a silly link just shows you how much they don't care. They need new staff that have new attitudes
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
There good but expensive as all hell
Atmosphere: 5
Food: 3
Service: 5
Is possible to have some to regulate the loud music at this location they can't even get the service right because orders are wrong because you can't talk or hear is getting annoying few visits already and only getting worst.
Vegetarian options: .
Parking: .
Kid-friendliness: .
Wheelchair accessibility: .
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Double-Smoked Bacon Cheddar & Egg Sandwich, Cinnamon Coffee Cake, Decaf Sumatra, Skinnydipped Dark Chocolate Cocoa Almonds
The worst Starbucks location I’ve ever been to. I stop here on my way home from Boston. The last two times it took them 15 minutes to make my drink because they forgot. Not apologetic at all. Save yourself time and just go to dunkin.
Atmosphere: 1
Food: 1
Service: 1
I’m the guy who consistently gets the iced handshaken espresso, yall are the best starbucks staff
Atmosphere: 5
Food: 5
Service: 5
Peter always manages to make my day!
Service: 5
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