This is the only Starbucks that can get my orders right.
Atmosphere: 5
Food: 5
Service: 5
Carlie Salvo
DO NOT GET A SAUSAGE EGG AND CHEESE!!! I have went to this Starbucks since it opened and this is the second time I received this sandwich and couldn’t even bite through it as it was rock solid.
Food: 1
Logan
Unflavorful Caramel Frap — ⭐️⭐️⭐️ Cafe Americano — ⭐️⭐️⭐️⭐️⭐️
Stopped by this Starbucks on Route 1 in Saugus since it was in the same shopping center where I had some errands to run. I’m a frequent visitor of Starbucks but this location just seemed to lack the quality when compared to other locations. The Caramel Frap had no flavor. It was a real disappointment. The Americano coffee was delicious, but it’s hard to mess up that drink.
May 2025
Atmosphere: 5
Food: 4
Service: 5
Marty p
The staff here seem miserable now, no one who worked here last year is the same must’ve left because of poor management. All unprofessional people in the afternoon and all of them are so slow. Whatever happened to the baristas from last year who were quick, friendly and understood the concept of customer service. SMH worst starbucks ever.
Atmosphere: 1
Food: 3
Service: 1
Morgan Eilers
This is the WORST Starbucks ever. I got a mocha frapp and it was pure milk. I had them remake it. I [stupidly] didn't check my breakfast and got home and it's the wrong sandwich. The people are miserable there. No smiles or friendly faces. They look like they hate their life.
Avoid this Starbucks at all costs and go to another one.
EDIT: their automatic reply with a silly link just shows you how much they don't care. They need new staff that have new attitudes
Atmosphere: 1
Food: 1
Service: 1
Apryll Grant
There good but expensive as all hell
Atmosphere: 5
Food: 3
Service: 5
Alex anonimo
Is possible to have some to regulate the loud music at this location they can't even get the service right because orders are wrong because you can't talk or hear is getting annoying few visits already and only getting worst.
The worst Starbucks location I’ve ever been to. I stop here on my way home from Boston. The last two times it took them 15 minutes to make my drink because they forgot. Not apologetic at all. Save yourself time and just go to dunkin.
Atmosphere: 1
Food: 1
Service: 1
Haris Custovic
I’m the guy who consistently gets the iced handshaken espresso, yall are the best starbucks staff
My first time visiting a Starbucks. There were a good amount of options. My drink was ok. Staff was polite. The place was clean. Pricing was alittle high. I was with friends, they enjoyed what they ordered. I myself don't drink coffee, so not really a place I'll probably stop again. We were on a trip home also, so this location is not very close to me. But service was fast.
Atmosphere: 4
Food: 3
Service: 4
Adel Bedoui
I am a frequent customer at Starbucks and usually visit almost every day. However, my experience yesterday was extremely disappointing. I was ready to make a purchase, but the staff completely ignored me. How can you run a business like that?This kind of treatment is unacceptable, especially for regular customers. Starbucks needs to invest in better training for its employees to ensure they provide quality customer service. I am taking my business elsewhere. There are plenty of other options like Dunkin' Donuts and Café Nero that know how to treat their customers right.
Atmosphere: 1
Food: 1
Service: 1
Orfa Alvarenga
Super bad experience I just wanted to get my two venti Frappuccino’s I go every Wednesday and Saturday at this time and this time has been the worst customer service the girl Maddie gave me a super bad experience she gave me bad looks rolling her eyes I kindly asked her for the caramel sugar and rudely answered no which something that dosent have to be answered that way I am a customer service worker my self and that was non professional at all you she needs to learn to be more professional thank you
Atmosphere: 2
Food: 4
Service: 1
Dalyn Bencosme
If you want people to ignore you, then this is the place for you!! If you want people to charge you and waste your time, then you’ve come to the right place six people behind the register, ignoring everyone.
Atmosphere: 1
Food: 1
Service: 1
James Byrd
Love this location but it’s out of stock of most items 75% of the time.
This is the only Starbucks that can get my orders right.
Atmosphere: 5
Food: 5
Service: 5
DO NOT GET A SAUSAGE EGG AND CHEESE!!! I have went to this Starbucks since it opened and this is the second time I received this sandwich and couldn’t even bite through it as it was rock solid.
Food: 1
Unflavorful Caramel Frap — ⭐️⭐️⭐️
Cafe Americano — ⭐️⭐️⭐️⭐️⭐️
Stopped by this Starbucks on Route 1 in Saugus since it was in the same shopping center where I had some errands to run. I’m a frequent visitor of Starbucks but this location just seemed to lack the quality when compared to other locations. The Caramel Frap had no flavor. It was a real disappointment. The Americano coffee was delicious, but it’s hard to mess up that drink.
May 2025
Atmosphere: 5
Food: 4
Service: 5
The staff here seem miserable now, no one who worked here last year is the same must’ve left because of poor management. All unprofessional people in the afternoon and all of them are so slow. Whatever happened to the baristas from last year who were quick, friendly and understood the concept of customer service. SMH worst starbucks ever.
Atmosphere: 1
Food: 3
Service: 1
This is the WORST Starbucks ever. I got a mocha frapp and it was pure milk. I had them remake it. I [stupidly] didn't check my breakfast and got home and it's the wrong sandwich.
The people are miserable there. No smiles or friendly faces. They look like they hate their life.
Avoid this Starbucks at all costs and go to another one.
EDIT: their automatic reply with a silly link just shows you how much they don't care. They need new staff that have new attitudes
Atmosphere: 1
Food: 1
Service: 1
There good but expensive as all hell
Atmosphere: 5
Food: 3
Service: 5
Is possible to have some to regulate the loud music at this location they can't even get the service right because orders are wrong because you can't talk or hear is getting annoying few visits already and only getting worst.
Vegetarian options: .
Parking: .
Kid-friendliness: .
Wheelchair accessibility: .
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Double-Smoked Bacon Cheddar & Egg Sandwich, Cinnamon Coffee Cake, Decaf Sumatra, Skinnydipped Dark Chocolate Cocoa Almonds
The worst Starbucks location I’ve ever been to. I stop here on my way home from Boston. The last two times it took them 15 minutes to make my drink because they forgot. Not apologetic at all. Save yourself time and just go to dunkin.
Atmosphere: 1
Food: 1
Service: 1
I’m the guy who consistently gets the iced handshaken espresso, yall are the best starbucks staff
Atmosphere: 5
Food: 5
Service: 5
Peter always manages to make my day!
Service: 5
Restaurantji Recommends
My first time visiting a Starbucks. There were a good amount of options. My drink was ok. Staff was polite. The place was clean. Pricing was alittle high. I was with friends, they enjoyed what they ordered. I myself don't drink coffee, so not really a place I'll probably stop again. We were on a trip home also, so this location is not very close to me. But service was fast.
Atmosphere: 4
Food: 3
Service: 4
I am a frequent customer at Starbucks and usually visit almost every day. However, my experience yesterday was extremely disappointing. I was ready to make a purchase, but the staff completely ignored me. How can you run a business like that?This kind of treatment is unacceptable, especially for regular customers. Starbucks needs to invest in better training for its employees to ensure they provide quality customer service. I am taking my business elsewhere. There are plenty of other options like Dunkin' Donuts and Café Nero that know how to treat their customers right.
Atmosphere: 1
Food: 1
Service: 1
Super bad experience I just wanted to get my two venti Frappuccino’s I go every Wednesday and Saturday at this time and this time has been the worst customer service the girl Maddie gave me a super bad experience she gave me bad looks rolling her eyes I kindly asked her for the caramel sugar and rudely answered no which something that dosent have to be answered that way I am a customer service worker my self and that was non professional at all you she needs to learn to be more professional thank you
Atmosphere: 2
Food: 4
Service: 1
If you want people to ignore you, then this is the place for you!!
If you want people to charge you and waste your time, then you’ve come to the right place six people behind the register, ignoring everyone.
Atmosphere: 1
Food: 1
Service: 1
Love this location but it’s out of stock of most items 75% of the time.
Food: 3
Service: 5
Loading...