Taco Bell
Square One Mall, Saugus
(781) 231-9866
Recent Reviews
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food is more expensive here than other taco bells. The $5 Cravings box is $7 here. The $7 cravings box is $9. kind of a ripoff
Atmosphere: 3
Food: 5
Service: 5
accidentally ordered on the app and it did not let me cancel, lost my money.
Food bad
i love this taco bell. they gave me so many sauces.
Atmosphere: 5
Food: 5
Service: 5
I regret to report an unsatisfactory encounter during my recent visit to your establishment. At approximately 5pm yesterday, the service provided by the individual tasked with taking orders was subpar, marked by rudeness and errors that significantly detracted from the overall dining experience.Regrettably, my mother was the recipient of an incorrect order, despite the assurance that it was handed directly to her. Upon bringing this discrepancy to the attention of the staff member in question, rather than addressing the issue with professionalism and rectifying the mistake, she responded dismissively, suggesting that my mother should have somehow discerned the contents of the bag without inspection.Furthermore, the assertion that a call was made to rectify the error was unfounded, as confirmed by the presence of other patrons who also received incorrect orders prior to our arrival. This inconsistency casts doubt on the credibility of the staff's claims regarding order fulfillment procedures.Adding insult to injury, the demeanor exhibited by the staff member, purportedly named Victoria, was notably unbecoming of a service professional. Laughing in the face of a customer's concern and baselessly accusing them of theft only serve to exacerbate an already unpleasant situation.Despite the lack of customer traffic at the time, the refusal to promptly remake the correct order further compounded the issue, demonstrating a disregard for customer satisfaction and a concerning lack of accountability.In conclusion, I am disheartened by the unprofessional conduct and poor customer service exhibited during my recent visit. As a patron, I expect and deserve a level of service commensurate with the reputation of your establishment. It is my hope that this feedback prompts a reevaluation of customer service practices to ensure a more positive experience for future patrons.To answer the owners response. YES! it was the square one mall. Also, I believe (Victoria) lied about her name I doubt it was really Victoria. She also made me pay for the “stolen” nacho fries before remaking the correct order.
Atmosphere: 1
Food: 1
Service: 1
The box breakfast was great… the only bad thing is that there is no coffee ☕️
Very good
Atmosphere: 5
Food: 5
Service: 5
Love the cheese quesadilla. I'm so upset they stopped selling the shredded chicken quesadillas. They were so good...I HOPE THEY BRING THEM BACK!
Atmosphere: 3
Food: 4
Service: 4
Very good
I really love this place the workers nice and there food is the best this is the best Taco Bell I ever been to
Restaurantji Recommends
Fried chicken is surprisingly delicious
The box breakfast was great… the only bad thing is that there is no coffee ☕️
3 people on the clock not working. Stood there 5 minutes no service! 3 of them only 1 person doing something. As the one that was supposed to be at the counter looks at me and turns to finish her conversation. Didn't even say I will be with you shortly. So I some place else. Horrible service!!!!
Service: 1
This is my second time to this taco bell and it was worse than the first time. I ordered online, they told me my food was ready, I went there, waited 30 minutes before they gave it to me without my drink. Ordered an ice cold drink, they gave us a soft drink, supposedly the machine was broken. Buy a quesadilla, I don't know what they gave me but it wasn't a quesadilla at all and they forgot to give me my taco. Bad experiences, if it was for that taco bell in that mall I would never eat tacos in my life
Atmosphere: 1
Food: 2
Service: 1
First time having nachos fries. Pretty good.
Atmosphere: 5
Food: 5
Service: 5
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