Taco Bell

421 Broadway, Saugus
(781) 231-1706

Recent Reviews

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Ana Reyes

As a UberEats driver I arrived on time and when I get there, there are 3 workers and rather than acknowledging me not even a “one second” they just ignored me even looked in my direction and nothing just talking to each other. It’s simple you don’t want to do your job then don’t be there it’s not hard. The WORST Taco Bell ever.

Atmosphere: 1

Food: 1

Service: 1

Catherine Torres

They didn’t give us our cups on time and when they did there was no straws. The drink machine, half of the drinks weren’t working. It took a while to get our food, and when we got it stuff was missing.They also gave us a wrong order. They were just being very slow over all, everyone was in the back and no one was in the front and when you would ask for something they would assist you 5 minutes after you asked. Overall this place is not a good locations.

Atmosphere: 2

Food: 3

winifermagdalena deleonbrito

Best customer service ever 👌

Atmosphere: 5

Food: 5

Service: 5

Deandra O'Callaghan

#1- who ever manages this Taco Bell, please tell your employees how to answer the phone after they don’t give what is requested for a DoorDash order.
#2- I have been there several times when this Taco Bell is open but then they say nothing is available in regards to popular items such as quesadillas and tacos aren’t available.

In my honest opinion, whoever is managing this Taco Bell really needs to overlook their staff because I’ve encounter nothing but problems the last several times I’ve ordered from there.

Medi Mirnasiri

Good 👍

Atmosphere: 4

Food: 4

Service: 4

Alwin Cayas

I went through the drive through with my son today 2/10 @3:40pm and the person in the drive through name CJ was so nice, happy and accommodating. He was very polite and ensure that all of our order was correct. When there was an issue with the register he was patient enough to fix it. Great experience! Thank you CJ!

Atmosphere: 5

Food: 5

Service: 5

Joe Berger

I'm a GrubHub driver and they are by far the worst location I've ever been to. I arrived on time, waited a good 10 minutes and then asked about my order. The supervisor told me it was not ready. I asked how long it would take, she smirked and showed me her order screen and how many orders were ahead of it. She couldn't give even give me a general estimate on how long this would take. I'm sorry but that is just grossly incompetent. She had no sense of urgency at all..the whole staff honestly looked bored, like it wasn't busy. Other delivery drivers started cancelling their orders as well. Management needs to really step it up at this place. I understand that they're busy on a Friday night, but they had no sense of urgency or hustle whatsoever. I agree with all the other recent comments complaining about how long this location takes

Justin Deleon Nunez

Waiting for a simple order but they too busy joking around in the kitchen while I get stuck in the drive thru for an hour

Atmosphere: 1

Food: 1

Service: 1

James O'Neill

Back is disgusting. Nobody cleans 2 people on their phones. Gross..

Atmosphere: 1

Food: 3

Service: 1

Alexza reach

this taco bell by far out of all the ones i’ve been to was the SLOWEST one of all. no sense of urgency whatsoever. i waited in the drive thru line for 10 mins before getting to the order box and another 10 to get to the window and another 10 waiting for my food which was a mobile order.

Atmosphere: 1

Service: 1

Andaddy

Currently suffering from food poisoning! Taking me 5 minutes to type this out CLOSE IT

Atmosphere: 1

Food: 1

Service: 1

Ching Wang

Slowest drive thru ever.

A. K.

I will never come to this location. After waiting close to 30 minutes they missed an item on my order. Horribly managed Taco Bell location.

Atmosphere: 1

Food: 3

Service: 1

hhhthffd gtfgvyu

place has awful service and bad food

Atmosphere: 1

Food: 1

Service: 1

Cesar Rustrian

They take forever to give you your food I'm never coming to this stupid place again

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