Taco Bell

421 Broadway, Saugus
(781) 231-1706

Recent Reviews

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Sinatra

Ordered drive thru, waiting in line 35 minutes. 3 cars in line, person taking my order barely spoke English. She got the Order wrong, went inside, the place was filthy. Spoke, or should say tried to speak to the manager. The manager could barely speak English. Took 10 minutes to figure out the problem. After another 20 minute wait while the correct order is being made. The manager told me I owed another 6 bucks and some change. While looking around the restaurant waiting for my food to be done I couldn't believe how filthy the place was. 80% of the tables had food and drinks on them. I guess they have no rags in this place. After the manager wanted to charge me more. After taking everything in. I decided it would be best for me to just walk out and leave the food. It was a waste of 43 bucks but I did save the 6 bucks he wanted to charge me after the fact of them screwing up the order and I feel I saved my health cz God only knows what may have happened if I ate out of that pigsty. In the end my wife and went to Jimmy's on route 1 and the food was amazing.

Atmosphere: 1

Food: 1

Service: 1

Victor Damasceno

This is by far the worst Taco Bell location for service.

Atmosphere: 1

Food: 3

Service: 1

Chynna

This is the worst Taco Bell I’ve ever been to. Don’t go here unless you want to wait 20 minutes for messed up food

Atmosphere: 1

Food: 1

Service: 1

Miranda Osorio

Couldn’t give a worse review if I wanted the established is beyond nasty filled with rodents and bugs, and the staff is beyond negligent and incompetent. I arrive today to receive an order, and was greeted by and helped by rude staff. I then asked them to fix my orders they then disagreed and tried to have a physical altercation. This taco bell is beyond help, and honestly could be closed due to the incompetence of the employees and the company. Soo sad to see such a great company go downhill, due to hiring terrible workers! We also complained abt the workers assaulting us, and the managers found us as fault. Extremely concerning due to it being public fast food, however to each their own!! If you chose to purchase food here, and eat it I bet of you to pursue with caution as the workers threaten to “ harm clients” and give no indication to feel guilty of this! The owners also applaud them for treating customers poorly!! I truly hope you think twice about ordering at this infested Taco Bell!!

Atmosphere: 1

Food: 1

Service: 1

Drewseph Picz

It's a taco bell nothing much about a chain restaurant a non chain so much better

Atmosphere: 4

Food: 4

Service: 4

L M

Employees need to find another job. First time recently food was really good. Second time I don't know what happened it was dry and missing items in speciality wrap's

Atmosphere: 4

Food: 4

Service: 3

Galina Pandre

Absolutely disgraceful location. Zero attention to front lobby. Crowd of people hang around kitchen, but without proper management their “work” is extremely slow, almost useless! I do not recommend anyone to waste any time and nerves. There are plenty of decent places with a great food!

Morgan Engdahl

This taco location is the best!!!! The staff was super friendly and helpful to me when I locked my keys in my car and was panicking!!!! Also tried the Mexican pizza while I was waiting for AAA and it was honestly delicious, way better than I expected. Restaurant is very clean, staff is very kind. Much gratitude!

Atmosphere: 5

Food: 5

Service: 5

Amarie S.

Fast friendly service

Atmosphere: 5

Food: 5

Service: 5

Anthony Kearns

Can never go wrong in Taco Bell

Atmosphere: 5

Food: 5

Service: 5

Ernest Felice

Service was terrible, food tasted expired and I felt sick my dog eats better than I did avoid at all cost. I wish I could give no star. For everything. Food was gross & cold

Atmosphere: 1

Food: 1

Service: 1

Cindy Huot

If I could give zero stars, I would. Tacos had barely any meat! Didn’t have any tomatoes and or cheese!! Also ordered a meal of supreme tacos but got none with sour cream! Just flat meatless lettuce filled tacos!!! Realized too late when I got home to even drive back out. Attempted to call multiple times but it just kept on ringing!! Will not be returning to this location!!

Ramon Quiles

What a great display of our military, all the soldiers were very informative and polite

Atmosphere: 5

Kimmie Johnson

Sometimes they get the order wrong. Sometimes they give me someone else's order and not all of mine. I always think I should check my mobile placed after I pick it up from the drive through. I really should make sure to pull over and check. It has happened a few times.

Food: 4

Service: 4

Hudson Keifer

Got a taco and was actually empty, one pinch of cheese and lettuce. Absolutely unacceptable I can't express how ruined my night was, I will not be returning would rather drive to any other location like just look at the picture this is absurd

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