went on a Friday night very busy. Got the 10 piece combo hot buffalo and Jamaican rub wings and fries was excellent
Christine Tollens
Food was very fresh and yummy!!! First time I’ve been to a Wing Stop that serves fresh food, especially late at night close to closing. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Brandy Jo Ramirez
This location has gone downhill, real fast!! Either no one care about their job, or just plain laziness! The last several times I have ordered, something is missing or the whole order is wrong.
Carol Thitu
I’m writing my feedback to express my disappointment with the experience I had today, October 6th, at your Bailey’s Crossroads, VA (3521 S Jefferson St) location around 5:30 PM.
During my visit, the lady at the register was quite rude, and my order was mishandled. My credit card was charged twice, and when we came back to pick up our to-go order, we realized that five Old Bay wings were missing—which, notably, were part of the second charge.
When we called the store to address the issue, a young gentleman (who refused to give his name, stating only that he was a “crew member”) told us it was our responsibility to check the order and that nothing could be done unless we returned in person with the receipt.
This was my first visit to Wingstop after hearing great things from a colleague, and it turned out to be an extremely disappointing experience. Not only were we overcharged and shorted on food, but the level of customer service was unacceptable.
I hope this issue is investigated and addressed promptly. I would appreciate a refund for the duplicate charge or at least for the missing five wings.
Fateh Gahir
Asmina was of great help
Atmosphere: 5
Food: 5
Service: 5
Michael Myers
Employees eat while making food this place should be SHUT DOWN! I saw employees just hanging out and eating from customers order. City needs to take action this is not acceptable and professional staff. WINGSTOP DO BETTER! SAUGUS CITY SEND INSPECTION
Atmosphere: 1
Food: 2
Service: 1
Asif Dssti
There was a bad experience I order the thing they send me different and taste was also 😞
Atmosphere: 1
Food: 1
Service: 1
Madelyn Rice
the food isn’t even worth the long wait time, and the rude service staff that lack customer service skills or even basic manners makes the experience even worse. not to mention the customers that flock to this place think the parking lot and waiting area is a free for all. rude, inconsiderate individuals. i’d avoid at all costs.
Atmosphere: 1
Food: 2
Service: 1
Sam Williams
The new fries are trash. please bring back the old ones.
Great customer service, they’re very kind & ms Shelly is a sweetheart
Kelly Pfeifer
I went here at 12:40 July 25th 2025 and the young boy at the counter maybe about 18 told me that they were closed and I told him that they don't close until 1:00 and that it was unfair to people that got out at work at midnight like myself and I also am in the service industry I am a bartender and have run many Dunkin Donuts is as a regional manager so I know what Quick Service and fast casual so if any of my employees ever closed a minute before we were supposed to they would get written up and or fired. This young man decided to close his register 20 minutes early and asked me to order online since his register was closed. I asked him if he could just take my order because there was no Wi-fi so my internet was slow and it would take me a lot longer than opening his register on micros. I'm very well aware of every POS system that has been made in the last 20 years. It only takes 30 seconds to open up a register it takes about 10 minutes to run a report at the end so he was only considering his time not the guest time I can now see why this Wingstop has a 2.5 review average. Someone needs to step in and actually manage this place because I have never seen a place more mismanaged in my life. I am also fluent in Spanish and all the workers were talking a lot of stuff not good stuff about myself being Caucasian and blonde I don't appreciate this and if somebody does not call me from the management office I will be going higher. I do work for a very pristine fine dining company and for this treatment to happen in a fast casual environment is absolutely unacceptable
Atmosphere: 1
Food: 5
Service: 1
Ellen S.
Wings were good. I would order them again. The fries???? Nah.. sorry fries are not supposed to be sweet!!
Atmosphere: 3
Food: 5
Service: 3
Joe T
Check your orders before you leave. They always mess it up. Won’t be coming back for sure.
Atmosphere: 1
Food: 1
Service: 1
S
Young lady working in the front on 6/21 at 2pm was super pleasant and a hard worker.
No lemon pepper was on my food.
Atmosphere: 5
Food: 3
Service: 5
went on a Friday night very busy. Got the 10 piece combo hot buffalo and Jamaican rub wings and fries was excellent
Food was very fresh and yummy!!! First time I’ve been to a Wing Stop that serves fresh food, especially late at night close to closing. Thank you!
Atmosphere: 5
Food: 5
Service: 5
This location has gone downhill, real fast!! Either no one care about their job, or just plain laziness! The last several times I have ordered, something is missing or the whole order is wrong.
I’m writing my feedback to express my disappointment with the experience I had today, October 6th, at your Bailey’s Crossroads, VA (3521 S Jefferson St) location around 5:30 PM. During my visit, the lady at the register was quite rude, and my order was mishandled. My credit card was charged twice, and when we came back to pick up our to-go order, we realized that five Old Bay wings were missing—which, notably, were part of the second charge. When we called the store to address the issue, a young gentleman (who refused to give his name, stating only that he was a “crew member”) told us it was our responsibility to check the order and that nothing could be done unless we returned in person with the receipt. This was my first visit to Wingstop after hearing great things from a colleague, and it turned out to be an extremely disappointing experience. Not only were we overcharged and shorted on food, but the level of customer service was unacceptable. I hope this issue is investigated and addressed promptly. I would appreciate a refund for the duplicate charge or at least for the missing five wings.
Asmina was of great help
Atmosphere: 5
Food: 5
Service: 5
Employees eat while making food this place should be SHUT DOWN! I saw employees just hanging out and eating from customers order. City needs to take action this is not acceptable and professional staff. WINGSTOP DO BETTER! SAUGUS CITY SEND INSPECTION
Atmosphere: 1
Food: 2
Service: 1
There was a bad experience I order the thing they send me different and taste was also 😞
Atmosphere: 1
Food: 1
Service: 1
the food isn’t even worth the long wait time, and the rude service staff that lack customer service skills or even basic manners makes the experience even worse. not to mention the customers that flock to this place think the parking lot and waiting area is a free for all. rude, inconsiderate individuals. i’d avoid at all costs.
Atmosphere: 1
Food: 2
Service: 1
The new fries are trash. please bring back the old ones.
Restaurantji Recommends
Great customer service, they’re very kind & ms Shelly is a sweetheart
I went here at 12:40 July 25th 2025 and the young boy at the counter maybe about 18 told me that they were closed and I told him that they don't close until 1:00 and that it was unfair to people that got out at work at midnight like myself and I also am in the service industry I am a bartender and have run many Dunkin Donuts is as a regional manager so I know what Quick Service and fast casual so if any of my employees ever closed a minute before we were supposed to they would get written up and or fired. This young man decided to close his register 20 minutes early and asked me to order online since his register was closed. I asked him if he could just take my order because there was no Wi-fi so my internet was slow and it would take me a lot longer than opening his register on micros. I'm very well aware of every POS system that has been made in the last 20 years. It only takes 30 seconds to open up a register it takes about 10 minutes to run a report at the end so he was only considering his time not the guest time I can now see why this Wingstop has a 2.5 review average. Someone needs to step in and actually manage this place because I have never seen a place more mismanaged in my life. I am also fluent in Spanish and all the workers were talking a lot of stuff not good stuff about myself being Caucasian and blonde I don't appreciate this and if somebody does not call me from the management office I will be going higher. I do work for a very pristine fine dining company and for this treatment to happen in a fast casual environment is absolutely unacceptable
Atmosphere: 1
Food: 5
Service: 1
Wings were good. I would order them again.
The fries???? Nah.. sorry fries are not supposed to be sweet!!
Atmosphere: 3
Food: 5
Service: 3
Check your orders before you leave. They always mess it up. Won’t be coming back for sure.
Atmosphere: 1
Food: 1
Service: 1
Young lady working in the front on 6/21 at 2pm was super pleasant and a hard worker.
Food: 5
Service: 5
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