I arrived to pick up my mobile order and was immediately disappointed by the service. Several staff members noticed me waiting but chose to ignore me, even after I politely asked about my order. I ended up standing there for about five minutes before someone finally handed me my food. The entire team seemed disorganized and overwhelmed, and multiple customers around me were visibly frustrated due to the lack of attention.
By the time I got my order, I was annoyed but still hoping the food would make up for it. Unfortunately, it didn’t. The fries were cold and soggy, clearly having sat out for far too long while the staff scrambled to make a new batch. The burger was passable but also cold, which made no sense given that I picked up my order less than ten minutes after placing it.
For a meal that cost over $20, I expected at least hot food and basic customer service. This experience was genuinely disappointing, and I won’t be returning anytime soon.
Atmosphere: 2
Food: 2
Service: 1
Scott
Looking for fast but better than fast food!
Atmosphere: 5
Food: 5
Service: 5
Devin Sea
When I went in, there were only a few customers, all already seated and eating. There were three employees—one cooking and two cleaning. The young man cleaning the lobby took my order quickly and went right back to cleaning. The other person cleaning didn’t assist with the order at all. I ordered a patty melt (the grilled cheese cheeseburger) and a milkshake. The young lady cooking stopped everything she was doing to make my burger, and I had it within three minutes. The milkshake, however, took 30 minutes. They were cleaning with chemicals at the same time they were cooking, and the young lady who was told to make my milkshake kept saying “yes” but never actually made it. The young man cleaning went to the back to clean something else, so I just waited. While waiting, I decided to eat my burger. The first few bites were fine, but later it started to taste like the chemicals they were using to clean. I finally got my milkshake—a one-minute item—after half an hour, as I was already walking back to my hotel across the street. Not only was the wait extremely long, but the food tasted off and potentially contaminated. You should never clean the same surfaces you’re cooking on—or even the ones right next to it—especially with strong chemicals. There’s no telling what was used, and I've had a cough ever since eating there. Based on this experience, I do not recommend this location at all. This did not feel up to health-code standards, and I will not be returning.
Atmosphere: 2
Food: 1
Service: 1
Barry Sherman
Due to the inability to cook the burgers anything but well done, the meat tastes like cardboard. I just ate the last burger I will ever have at 5 guys. I wouldn’t feed their well-done burger to a dog.
Atmosphere: 3
Food: 1
Service: 3
Gregory Gordon
Price is Right August taste great
Atmosphere: 5
Food: 5
Service: 5
Kenton McRanton
Love five guys even though their way too expensive, but this location sucks an so does the staff high turnover rate, an staff was joking around five guys is supposed to load you up with fries an they did not give the typical large amount nothing in the bottom of the bag, burger took forever to come out and then was missing /lacking toppings won’t comeback to this location
Michael Mangan
Just a place that sells fried burgers that are good
Atmosphere: 3
Food: 3
Service: 5
Asian Ramen
I liked it very much
this is a actual review
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, The Peanuts That They Offer
Justin Kahn
Little Bacon Cheeseburger (all the way) is reasonably priced
Alex was the best he greeted us took our order, also asked if we wanted any add ons overall Alex made it a pleasurable ordering experience
Atmosphere: 5
Food: 5
Service: 5
Jon Van
I had Julian as server and he was amazing. Very funny respectfull and professional. The food was also awsome!
Atmosphere: 5
Food: 5
Service: 5
B
Fries were undercooked 😞
CookieWing_661
I have not been in awhile but it has always been great. I don't know if its under new management but very Burt burger and cold fries had hardly any seasoning
Service was great
Atmosphere: 5
Food: 5
Service: 5
I arrived to pick up my mobile order and was immediately disappointed by the service. Several staff members noticed me waiting but chose to ignore me, even after I politely asked about my order. I ended up standing there for about five minutes before someone finally handed me my food. The entire team seemed disorganized and overwhelmed, and multiple customers around me were visibly frustrated due to the lack of attention.
By the time I got my order, I was annoyed but still hoping the food would make up for it. Unfortunately, it didn’t. The fries were cold and soggy, clearly having sat out for far too long while the staff scrambled to make a new batch. The burger was passable but also cold, which made no sense given that I picked up my order less than ten minutes after placing it.
For a meal that cost over $20, I expected at least hot food and basic customer service. This experience was genuinely disappointing, and I won’t be returning anytime soon.
Atmosphere: 2
Food: 2
Service: 1
Looking for fast but better than fast food!
Atmosphere: 5
Food: 5
Service: 5
When I went in, there were only a few customers, all already seated and eating. There were three employees—one cooking and two cleaning. The young man cleaning the lobby took my order quickly and went right back to cleaning. The other person cleaning didn’t assist with the order at all.
I ordered a patty melt (the grilled cheese cheeseburger) and a milkshake. The young lady cooking stopped everything she was doing to make my burger, and I had it within three minutes. The milkshake, however, took 30 minutes. They were cleaning with chemicals at the same time they were cooking, and the young lady who was told to make my milkshake kept saying “yes” but never actually made it. The young man cleaning went to the back to clean something else, so I just waited.
While waiting, I decided to eat my burger. The first few bites were fine, but later it started to taste like the chemicals they were using to clean. I finally got my milkshake—a one-minute item—after half an hour, as I was already walking back to my hotel across the street.
Not only was the wait extremely long, but the food tasted off and potentially contaminated. You should never clean the same surfaces you’re cooking on—or even the ones right next to it—especially with strong chemicals. There’s no telling what was used, and I've had a cough ever since eating there.
Based on this experience, I do not recommend this location at all. This did not feel up to health-code standards, and I will not be returning.
Atmosphere: 2
Food: 1
Service: 1
Due to the inability to cook the burgers anything but well done, the meat tastes like cardboard. I just ate the last burger I will ever have at 5 guys. I wouldn’t feed their well-done burger to a dog.
Atmosphere: 3
Food: 1
Service: 3
Price is Right August taste great
Atmosphere: 5
Food: 5
Service: 5
Love five guys even though their way too expensive, but this location sucks an so does the staff high turnover rate, an staff was joking around five guys is supposed to load you up with fries an they did not give the typical large amount nothing in the bottom of the bag, burger took forever to come out and then was missing /lacking toppings won’t comeback to this location
Just a place that sells fried burgers that are good
Atmosphere: 3
Food: 3
Service: 5
I liked it very much
this is a actual review
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, The Peanuts That They Offer
Little Bacon Cheeseburger (all the way) is reasonably priced
Restaurantji Recommends
Been a long time
But it was good !
Alex was the best he greeted us took our order, also asked if we wanted any add ons overall Alex made it a pleasurable ordering experience
Atmosphere: 5
Food: 5
Service: 5
I had Julian as server and he was amazing. Very funny respectfull and professional. The food was also awsome!
Atmosphere: 5
Food: 5
Service: 5
Fries were undercooked 😞
I have not been in awhile but it has always been great. I don't know if its under new management but very Burt burger and cold fries had hardly any seasoning
Atmosphere: 3
Food: 2
Service: 4
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