This location is run by an absentee franchise owner. They will mess up your order and nobody with real authority will respect your business. Go to another one. There are plenty of Dunkins to choose.
Atmosphere: 1
Food: 1
Service: 1
Joshua Enos
I give them one star because today I went through the drive-through there was a guy working with a black T-shirt and he had an attitude because I gave him a dollar bill and three dollars and change he goes is it even counted I said yes I just wanna let you know. This is very annoying Because he had to count it out. I told him I work from check to check every week. I’m sorry this is all I have he goes. Just wanna let you know. This is too annoying guy just had an attitude bad customer experience. I’ll never go there again.
Atmosphere: 1
Food: 1
Service: 1
No Name
Again another Dunkin in Somerset that can’t make a latte correctly. Asked for an extra shot of espresso and it tastes like sugary milk
Atmosphere: 1
Food: 1
Service: 1
mike dupont
I've been in line for 32 minutes just ordered two simple coffees
Service: 1
Christopher Thibeault
I don’t know what has gone on here within the last month and a half but the service is absolutely terrible. You go through the drive-through sit there for a half an hour then they hand you a coffee that’s not stirred and food. That’s not even remotely hot someone needs to get an actual adult or some kind of management system in here cause this has been terrible lately!!!!!
Atmosphere: 1
Food: 1
Service: 1
Lisa Achey
They didn't have blue berry muffins in the am hrs8am why?
sarah coelho
Waited 15 mins in store for an mobile order they told me they were making it for those 15 mins. It was promised by a certain time it wasn't it was 3pm and 5 people on. Order was 2 large ice coffees and pretzel sandwiches. Poor service I always go down street to other Somerset Dunkin. No name tags either.
Food: 3
Zachary Mcnamara
Staff was on her phone and talking about how she was going to beat another co-worker up. Same employee told me to shut up when she was counting tips in the back with another co-worker I was only asking for a straw.definitely not coming back
Atmosphere: 1
Food: 5
Service: 1
Skip Shoemaker
The manager is nice but everyday coffee has been terrible. Watered down burnt coffee.
Wesley Goudreau
This Place ALWAYS dissapoints. Extelremely slow service with a line around the building(not that theres so many people coming here its just that slow). Messy and unclean If you actually watch the food assembly going on from drive thru window. No glove changes and hand washes between taking money and touching food or the register. As it's less than a half a mile from me I'll try every few months to 'give em another shot' just to be disgusted again. Today I had to repeat my order 3 times to a low 'whuhh' in response only to have my coffees still wrong and remade, again only to still end up with 1 wrong coffee. Everyone working there should be downright ashamed with their performances, thanks for serving up all that brown water for us in somerset like we can't get that from the tap.
Not great customer service associates seem not happy with their job working at Dunkin' donuts. Manager needs to supervise a little closely to the associates not doing a job correctly.
Atmosphere: 1
Food: 1
Service: 1
W O (wdmso)
Slowest DD in town 15 min wait in drive thru not unusual can’t get an order correct .. worst DD in town. Owners need to address these issue… also the new coffee covers suck
Atmosphere: 1
Service: 1
BrightSanity
It is a little louder due to the layput of the building but the service was fast. Food and drinks were good as always.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Bacon Egg and Cheese
This location is run by an absentee franchise owner. They will mess up your order and nobody with real authority will respect your business. Go to another one. There are plenty of Dunkins to choose.
Atmosphere: 1
Food: 1
Service: 1
I give them one star because today I went through the drive-through there was a guy working with a black T-shirt and he had an attitude because I gave him a dollar bill and three dollars and change he goes is it even counted I said yes I just wanna let you know. This is very annoying Because he had to count it out. I told him I work from check to check every week. I’m sorry this is all I have he goes. Just wanna let you know. This is too annoying guy just had an attitude bad customer experience. I’ll never go there again.
Atmosphere: 1
Food: 1
Service: 1
Again another Dunkin in Somerset that can’t make a latte correctly. Asked for an extra shot of espresso and it tastes like sugary milk
Atmosphere: 1
Food: 1
Service: 1
I've been in line for 32 minutes just ordered two simple coffees
Service: 1
I don’t know what has gone on here within the last month and a half but the service is absolutely terrible. You go through the drive-through sit there for a half an hour then they hand you a coffee that’s not stirred and food. That’s not even remotely hot someone needs to get an actual adult or some kind of management system in here cause this has been terrible lately!!!!!
Atmosphere: 1
Food: 1
Service: 1
They didn't have blue berry muffins in the am hrs8am why?
Waited 15 mins in store for an mobile order they told me they were making it for those 15 mins. It was promised by a certain time it wasn't it was 3pm and 5 people on. Order was 2 large ice coffees and pretzel sandwiches. Poor service I always go down street to other Somerset Dunkin. No name tags either.
Food: 3
Staff was on her phone and talking about how she was going to beat another co-worker up. Same employee told me to shut up when she was counting tips in the back with another co-worker I was only asking for a straw.definitely not coming back
Atmosphere: 1
Food: 5
Service: 1
The manager is nice but everyday coffee has been terrible. Watered down burnt coffee.
This Place ALWAYS dissapoints. Extelremely slow service with a line around the building(not that theres so many people coming here its just that slow). Messy and unclean If you actually watch the food assembly going on from drive thru window. No glove changes and hand washes between taking money and touching food or the register. As it's less than a half a mile from me I'll try every few months to 'give em another shot' just to be disgusted again. Today I had to repeat my order 3 times to a low 'whuhh' in response only to have my coffees still wrong and remade, again only to still end up with 1 wrong coffee. Everyone working there should be downright ashamed with their performances, thanks for serving up all that brown water for us in somerset like we can't get that from the tap.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not great customer service associates seem not happy with their job working at Dunkin' donuts. Manager needs to supervise a little closely to the associates not doing a job correctly.
Atmosphere: 1
Food: 1
Service: 1
Slowest DD in town 15 min wait in drive thru not unusual can’t get an order correct .. worst DD in town. Owners need to address these issue… also the new coffee covers suck
Atmosphere: 1
Service: 1
It is a little louder due to the layput of the building but the service was fast. Food and drinks were good as always.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Bacon Egg and Cheese
We ordered on the app. nothing bad to say
Atmosphere: 3
Food: 3
Service: 3
Great dunkin' donuts, fast and courteous service.
Atmosphere: 5
Food: 5
Service: 5
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