I was at this location Thursday afternoon and while I was coming out of the restroom, I over heard what seemed to be the manager speaking in vulgar and harsh language to the employees, even going as far as cussing. While I am a loyal and frequent customer at this Dunkin location- I can say I have grown up in this town and never seen such unprofessionalism at any Dunkin before. I am uncertain if this Dunkin is under new management, but I am sure nothing like this would happen under the old manager Sue. I remember being greeted by name and smiles on the employees face upon waking to the register. Oh how times have changed
Atmosphere: 1
Food: 1
Service: 1
Chuck Simmons
Come here every morning, the service and staff are what makes this place a special place in the morning. Between my friend and I we come here so much every morning and spend usually between 10 and $12 and I get to use my rewards so it's worth it. Out of all the Dunkin' Donuts in the city of Fall River this is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Liam Roy
Just use the other dunkin nearby
Atmosphere: 1
Food: 1
Service: 1
MM chief
Horrible customer service, rude, mad at me because they got my order wrong
Atmosphere: 1
Food: 3
Service: 1
Beth A Reis
I would give 0 if I could!! This place was my go to for 10 years! Not sure where the manager Sue went, but that was what held the place together! Horrible customer service now! Also if you want a nasty coffee and your order to ALWAYS be wrong even after waiting 15-20 minutes for 1 iced coffee in the drive thru with 2 cars ahead of u only getting coffee, or to be served by staff that are so unprofessional and that are under the influence while at work like literally HIGH then this is where to come! I should’nt have to say anymore. Whoever this new owner is you better really fix these problems or you’re going to go under really quick.
Atmosphere: 1
Food: 1
Service: 1
Dave
Slowest Dunkin ever
Steve Nogueira
Went to the Dunkin at 987 County street to get a multi grain bagel. When I got it home it was hard as though sitting on the shelf for a couple of days. When I went back to complain the manager said they are made daily. Well...this clearly wasn't. The best part was a young man named JuJu. He was not at all a part of the conversation but turned around and laughed at me. I asked if he was laughing at me and he said yes. I finally got my money back. Asked for the district manager's name and got no answer.
Atmosphere: 1
Food: 1
Service: 1
S C
Went inside today and heard the employees screaming(literally) and having an absolute melt down and talking badly about employees and other customers. They were starting to talk really dark about things too. I got an attitude about ordering 3 coffees. I understand you are stressed over worked and short staffed but talking it out on customers is not a good look. I felt so uncomfortable and ending up apologizing for ordering coffees
Atmosphere: 1
Service: 1
deez nutz
best dunkin
Atmosphere: 5
Food: 5
Service: 5
Mandy Silva
The workers are arrogant, mock customers and mess around like a recess school yard. Completely unprofessional some of the workers
No staff. 30 minutes to get a coffee. No communication. And then the coffee is wrong at the end of the ordeal. Not good.
Atmosphere: 3
Food: 3
Service: 1
Stephen Blumberg
Bagels are stale,we're toasted when I asked for plain.Ordered one drink and they brought three.
Food: 1
Service: 2
Thomas H Perry (TP)
What has happened to this Dunkin’? I ordered two muffins and both were half frozen and soggy. Really disappointing. Hopefully they can figure out what’s going on and get it back on track.
Atmosphere: 3
Food: 1
Service: 3
Alexis Crocker
I'm frustrated and honestly a bit insulted. First, I was served a burnt sandwich. I was patient and returned to the window, and the staff kindly remade it for me. However, when I went to eat the second one, I discovered there was still a piece of paper stuck to the cheese.The lady at the window was nice but whoever is handling the food should be more aware when preparing it. They gave me a refund thankfully. And hopefully this will not happen again.
Atmosphere: 3
Food: 1
Service: 3
Ryan B
Every time I do a mobile order at this location I get the wrong order or one of my items is missing. It’s getting really frustrating
I was at this location Thursday afternoon and while I was coming out of the restroom, I over heard what seemed to be the manager speaking in vulgar and harsh language to the employees, even going as far as cussing. While I am a loyal and frequent customer at this Dunkin location- I can say I have grown up in this town and never seen such unprofessionalism at any Dunkin before. I am uncertain if this Dunkin is under new management, but I am sure nothing like this would happen under the old manager Sue. I remember being greeted by name and smiles on the employees face upon waking to the register. Oh how times have changed
Atmosphere: 1
Food: 1
Service: 1
Come here every morning, the service and staff are what makes this place a special place in the morning. Between my friend and I we come here so much every morning and spend usually between 10 and $12 and I get to use my rewards so it's worth it. Out of all the Dunkin' Donuts in the city of Fall River this is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Just use the other dunkin nearby
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service, rude, mad at me because they got my order wrong
Atmosphere: 1
Food: 3
Service: 1
I would give 0 if I could!! This place was my go to for 10 years! Not sure where the manager Sue went, but that was what held the place together! Horrible customer service now! Also if you want a nasty coffee and your order to ALWAYS be wrong even after waiting 15-20 minutes for 1 iced coffee in the drive thru with 2 cars ahead of u only getting coffee, or to be served by staff that are so unprofessional and that are under the influence while at work like literally HIGH then this is where to come! I should’nt have to say anymore. Whoever this new owner is you better really fix these problems or you’re going to go under really quick.
Atmosphere: 1
Food: 1
Service: 1
Slowest Dunkin ever
Went to the Dunkin at 987 County street to get a multi grain bagel. When I got it home it was hard as though sitting on the shelf for a couple of days. When I went back to complain the manager said they are made daily. Well...this clearly wasn't. The best part was a young man named JuJu. He was not at all a part of the conversation but turned around and laughed at me. I asked if he was laughing at me and he said yes. I finally got my money back. Asked for the district manager's name and got no answer.
Atmosphere: 1
Food: 1
Service: 1
Went inside today and heard the employees screaming(literally) and having an absolute melt down and talking badly about employees and other customers. They were starting to talk really dark about things too. I got an attitude about ordering 3 coffees. I understand you are stressed over worked and short staffed but talking it out on customers is not a good look. I felt so uncomfortable and ending up apologizing for ordering coffees
Atmosphere: 1
Service: 1
best dunkin
Atmosphere: 5
Food: 5
Service: 5
The workers are arrogant, mock customers and mess around like a recess school yard. Completely unprofessional some of the workers
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
No staff. 30 minutes to get a coffee. No communication. And then the coffee is wrong at the end of the ordeal. Not good.
Atmosphere: 3
Food: 3
Service: 1
Bagels are stale,we're toasted when I asked for plain.Ordered one drink and they brought three.
Food: 1
Service: 2
What has happened to this Dunkin’? I ordered two muffins and both were half frozen and soggy. Really disappointing. Hopefully they can figure out what’s going on and get it back on track.
Atmosphere: 3
Food: 1
Service: 3
I'm frustrated and honestly a bit insulted. First, I was served a burnt sandwich. I was patient and returned to the window, and the staff kindly remade it for me. However, when I went to eat the second one, I discovered there was still a piece of paper stuck to the cheese.The lady at the window was nice but whoever is handling the food should be more aware when preparing it. They gave me a refund thankfully. And hopefully this will not happen again.
Atmosphere: 3
Food: 1
Service: 3
Every time I do a mobile order at this location I get the wrong order or one of my items is missing. It’s getting really frustrating
Atmosphere: 2
Food: 2
Service: 2
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