Dunkin'

If I could give it 0 stars I would.
Brought my children in to use the bathroom/ purchase a drink. And before I even got to the register, while my child was in the bathroom, I got harassed by an employee that I needed to purchase something in order to use the bathroom. Employ proceeded to tell me that I NEEDED to purchase something first, in order to use their bathroom. However, the door was unlocked and I'm not going to deny my 9 and 3 year old from using the restroom. She was rude and insistent in her attitude/ claim. So I decided we were going to leave, upon trying to leave she continued to harass me that we needed to purchase something. I did not. And left. I've been going here for 20 years...what an absolute shame. Unbelievable.

this dunkin on newton st south hadley is so much better now that the servers are well mannered grown ups instead of immature racist high school girls

will recommend until they let those girls work again lol

Food: 5

Service: 5

Recommended dishes: Dunkin' Energy, Iced Macchiato, Loaded Hash Browns, Avocado Toast

DO NOT go to this dunkin if you want to be treated with respect and decency! this dunkin charged me over $15 for my order, said they couldn’t make it, then had the audacity to give ME attitude over their mess up. i ordered a latte and avocado toast and they said they couldn’t make either things then refused to refund me. they told me i had to do it myself on the app or call the support number, but when i called the number they couldn’t take my call. the online assistant also said they couldn’t help. because of this, i went back into the dunkin to try to figure it out and asked if they could try to call, but they continued to refuse to help and were acting incredibly rude. these employees have a serious attitude problem and i absolutely do not recommend this location whatsoever.

they charged my partner $15 for the items they ordered and then said that they could not make any of them. and THEN they refused to give them a refund and told us we had to go through dunkin support, which was also unresponsive. the staff is bitchy and unhelpful. do not go here. ridiculous

Atmosphere: 1

Food: 1

Service: 1

Why am I getting 2 small cream cheese cups for bagels put it on for me absolutely annoying like I should have todo anything to eat them

Food: 1

Don't go here, go to any other DD location.

Service: 1

Total trash. Rude service. Cold food. Awful tasting drinks. You are better off to go to the dunkin in granby or Holyoke instead of this hell hole.

Atmosphere: 1

Food: 1

Service: 1

It’s crazy anytime I go in here never have a bad experience, if anything they always hook up my little one with donuts which is super sweet and helpful.

Atmosphere: 4

Food: 4

Service: 4

quinn was very rude tried to take my order and asked me in a rude way. What do you want? Jay was a nicest person in there helping me and I decided to leave a good review for him. Love this Dunkin, but some of the people in there are rude.

This has to be the worst Dunkin in the area. Ordered an iced latte, and was told to pull forward, a few cars were in front of us so we waited. Got up to the window, and paid in cash. After they took our money, they decided that was a good time to inform us that their latte machine was broken. We did not want anything other than a latte, so we asked for our money back. The staff (all on their phones while talking to us) said a refund was impossible, but they also could not give us the product we were promised. So, this Dunkin just kept our money.

Service: 1

Waited in the drive thru for over 30mins. In fact still waiting as I write this. I came here for a coffee, didn’t think I’d finish an episode of Stranger things in the south Hadley Dunkin drive thru. I wish the line would move faster so I can stop writing this and drink my coffee already but here we are.

Atmosphere: 1

Food: 1

Service: 1

Every single time I have been here the workers are SO rude!!!! I live right down the street but will officially avoid it now. I always leave a tip and never once has the workers said thank you, have a nice day...not even a smile. It's wild. Never seen such bad customer service anywhere.

Atmosphere: 1

Food: 1

Service: 1

I'm driving past this one. I've order iced coffee 3 times in past few weeks and get cream with a little coffee not good at all.

Worst experience ive ever had from any service. They added coffee to my matcha and gave it to me anyway. Wouldnt give me a replacement, accused me of lying and sent me out. They are rude to customers just so they dont have to deal with extra work

Atmosphere: 1

Food: 1

Service: 1

Friendly, fast service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bagels