Dunkin'

208 College Hwy, Southwick
(413) 569-9129

Recent Reviews

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michael delugan

In line for 30 minutes on a Saturday morning and no way to escape now I'm stuck here. Get your crap together

Service: 1

Marcus V.

Here everyday. Great ppl. Never had a bad experience.

Atmosphere: 5

Food: 5

Service: 5

Andrew Baldis

Don't know what the deal is with this location. Went the other morning, and there were about 5 cars in the drive thru ahead of me. In 15 minutes, they served 2 customers. Myself and multiple cars behind me bailed on the drive thru and couldn't pick up our orders. Even when there is nobody else in line, regular coffee orders come out slowwwwwww.

Atmosphere: 1

Food: 3

Service: 1

chris greaves

This store is a complete disaster!!! I placed a $26 mobile order this morning around 9:30 am and when I arrived, the store was closed and all of the employees were leaving and getting in their cars. This is the third time in the last month and a half that I placed a mobile order and arrived to a closed store. Unfortunately the orders were placed and paid for and then it’s a run around trying to get your money back. Ultimately I reordered from another location, but it ended up costing me over $50 for breakfast this morning. Avoid this location, there are much better options and you will actually get service. Unfortunately you have to select a star to leave a review, but this place isn’t worthy of a single star. The owners of this location should just shut it down.

Abigale D'Amours

This store is extremely disappointing. Half the time they're out of eggs, but they never SAY that on the mobile app, so you pay for an egg sandwich and get a bagel with cream cheese (as if that's in any way an equivalent substitution). Even when you actually get what you ordered, the preparation is extremely inconsistent. Overall, I would avoid this and go somewhere else.

Atmosphere: 1

Food: 1

Service: 1

Daniella Benea

Cleaner than the one in the center of town but the drive thru experience is not ideal, very slow

Benjamin Hallmark

I think they finally fired the staff whith attitudes but how do you possibly run out of eggs 3 times in one week. I blame poor management for this constant error. Get it together Dunkin. If I did my job like this I wouldn't have one. The end!

Food: 1

Service: 1

kelly sikand

I'm usually able to get through the drive thru relatively quickly.

Atmosphere: 4

Food: 3

Service: 5

isabella H

Honestly even giving 1 star is a little bit too much. The man at the window never told us the price and we repeatedly had to ask for the correct thing. While we were waiting, this woman who I assume is the lady taking your order in the drive through who thinks it’s okay to talk over you while you order, she told us to “go.” I’m not really sure how a paying customer deserves to be talked to like that.. butttttt I guess she thinks so. I ordered a refresher with LEMONADE and I was given a refresher with green tea and they literally fought us on it, she claimed we “had to have ordered it at the window” but is she wasn’t busy talking over us, she would have heard that we in fact, DID order it with lemonade. I’m not sure if the guy at the window was doing his morning workout or what but they need to get their stuff together. Worst Dunkin ever.

Atmosphere: 1

Food: 1

Service: 1

Joshua Sohn

Helpful staff, variety of pastries and drinks, bathrooms. Parking lot is weird.

Atmosphere: 4

Food: 4

Service: 4

Shawn Walker

Usually has the best sandwiches in area for Dunkin but today got a burnt egg and cheese with cold English muffin.
Come on

William Generous

Visited Saturday, 6/15/2024 about 1:20PM. Workers only paid attention to the drive thru and completely ignored the front registers. I've probably been to at least 200 different DD locations and this may have been the worst service of them all. I decided to go home and make myself some coffee. On the plus side, while waiting for no service, I noticed their menu prices were cheaper than many other DD locations I frequent.

Service: 1

Carmen L Marquez

The staff is consistently friendly and the food always meets my expectations.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wake-Up Wrap - Sausage Egg and Cheese, Coffee Roll, Toasted Almond Cold Brew, Stuffed Biscuit Bites, Donuts, Caramel Iced Macchiato, Sourdough Breakfast Sandwich, Dunkin' Coconut Refreshers

Jassy D

Worst customer service. Girl making fun of us asking for whoop cream for frozen chocolate on intercom that we could hear while ordering in drive though. 6:50 pm.

Atmosphere: 1

Service: 1

jacob andrade

Super good ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Muffins, Donuts

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