It's stunning how they can mess up every order ever. It's remarkable...I'm 0 for my last 5 getting the order right.
Matthew Dowling
Never have had a good experience here or at any eatery affiliated with MGM Springfield. Christmas Day and I wanted to get breakfast, play some slots, watch football, etc…. Attempted to get some breakfast at Bill’s and there were about 7 customers in line. Only about 10 total items on the breakfast menu, how hard can it be? Apparently very hard. Mass confusion behind the counter. At one point 8 employees behind the counter including some type of manager; people asking for refunds, returning orders, complaining.
When I finally asked for my money back the manager in red sweater immediately started blaming her staff. Saying the just couldn’t keep up with the demand of handling 7 customers. Haha, I used to work with Levy, Center Plate, Aramark, DNC. We would serve stadiums full of 60,000 -100,000 people, serve plated dinners for 10,000, lunch breaks for tens of thousands. Never my staff’s fault when they struggled, always my fault for setting them up for failure.
No apology from the manager, just excuses and blame. Typical response from MGM who knows they are the only game in town and can treat people however they wish. I was very embarrassed for her. I left without spending a nickel. MGM is so disappointing.
Atmosphere: 1
Food: 1
Service: 1
Jeff Greco
Closes during breakfast hours without notice. Uninterested in updating hours.
Atmosphere: 1
Food: 1
Service: 1
Roland B.
Had breakfast here recently while staying at MGM. The coffee was good, glad Sakina gave it to me when I ordered, as our food order took longer than I expected. We had Blueberry Combo and 2 breakfast Sandwiches. Pancakes and Turkey Sausages and Bacon were good. Eggs in the sandwiches are scrambled, which were just warm.
Atmosphere: 3
Food: 3
Service: 3
Sergeant Chick
I’ve been to this diner twice. It’s ok, clean, and decent quality food. Jose served us this time and he wasn’t super friendly. No apology for the wait, no smile, and he accidentally spit while he was talking, I have no clue where the spit went, just hopefully not on the cookies we were ordering with our meal.
Atmosphere: 4
Food: 4
Service: 4
Paul Kurty
Food is good ..takes forever to get it. Disorganized...
Atmosphere: 4
Food: 4
Service: 2
Barbara Semanie
Suppose to start lunch at 11. Got here at 11 she said 5 more mins need to finish a breakfast order and we neee clean up it is now 11:15 line as long as you can see still haven’t been waited on yet. The woman idk if she a manager type or not but she’s just standing her fat butt looking at the cook cleaning up. I kinda thought we was more than 1 person. Me personally if I saw a line or even if I didn’t I would help the cook so lunch could get started. Nope not Deseree she just stood there and looked at she finally turned around and took order.
Atmosphere: 2
Service: 1
Chris Farrell
Don't get the burger! Probably one of the worst burgers I've ever had. The people giving higher ratings must have had a different entree.
Atmosphere: 5
Food: 1
Service: 4
Jay (JMan)
Had the turkey club it was good and decent size.
Parking: Plenty
Atmosphere: 5
Food: 3
Service: 4
Jeffrey Castro-Norwood
The best fast food breakfast sandwich you will ever have!
You would think MGM Springfield has higher standards. Lettuce was garbage along with the tomatoes. Also ordered it with no cheese, and sure enough it had cheese on it. How hard is it to make a club sandwich....?
Atmosphere: 3
Food: 1
Service: 1
Jeffrey Norwood
The best fast food breakfast sandwich you will ever have!
Atmosphere: 5
Food: 5
Service: 5
Ammar Tajaldin
Cold soup and cold
Atmosphere: 1
Food: 1
Service: 2
Arthur Walker
Bill's Diner serves up classic diner fare with a homely touch, providing generous portions and friendly service that keeps customers coming back for more
It's stunning how they can mess up every order ever. It's remarkable...I'm 0 for my last 5 getting the order right.
Never have had a good experience here or at any eatery affiliated with MGM Springfield. Christmas Day and I wanted to get breakfast, play some slots, watch football, etc…. Attempted to get some breakfast at Bill’s and there were about 7 customers in line. Only about 10 total items on the breakfast menu, how hard can it be? Apparently very hard. Mass confusion behind the counter. At one point 8 employees behind the counter including some type of manager; people asking for refunds, returning orders, complaining.
When I finally asked for my money back the manager in red sweater immediately started blaming her staff. Saying the just couldn’t keep up with the demand of handling 7 customers. Haha, I used to work with Levy, Center Plate, Aramark, DNC. We would serve stadiums full of 60,000 -100,000 people, serve plated dinners for 10,000, lunch breaks for tens of thousands. Never my staff’s fault when they struggled, always my fault for setting them up for failure.
No apology from the manager, just excuses and blame. Typical response from MGM who knows they are the only game in town and can treat people however they wish. I was very embarrassed for her. I left without spending a nickel. MGM is so disappointing.
Atmosphere: 1
Food: 1
Service: 1
Closes during breakfast hours without notice. Uninterested in updating hours.
Atmosphere: 1
Food: 1
Service: 1
Had breakfast here recently while staying at MGM. The coffee was good, glad Sakina gave it to me when I ordered, as our food order took longer than I expected. We had Blueberry Combo and 2 breakfast Sandwiches. Pancakes and Turkey Sausages and Bacon were good. Eggs in the sandwiches are scrambled, which were just warm.
Atmosphere: 3
Food: 3
Service: 3
I’ve been to this diner twice. It’s ok, clean, and decent quality food. Jose served us this time and he wasn’t super friendly. No apology for the wait, no smile, and he accidentally spit while he was talking, I have no clue where the spit went, just hopefully not on the cookies we were ordering with our meal.
Atmosphere: 4
Food: 4
Service: 4
Food is good ..takes forever to get it. Disorganized...
Atmosphere: 4
Food: 4
Service: 2
Suppose to start lunch at 11. Got here at 11 she said 5 more mins need to finish a breakfast order and we neee clean up it is now 11:15 line as long as you can see still haven’t been waited on yet. The woman idk if she a manager type or not but she’s just standing her fat butt looking at the cook cleaning up. I kinda thought we was more than 1 person. Me personally if I saw a line or even if I didn’t I would help the cook so lunch could get started. Nope not Deseree she just stood there and looked at she finally turned around and took order.
Atmosphere: 2
Service: 1
Don't get the burger! Probably one of the worst burgers I've ever had. The people giving higher ratings must have had a different entree.
Atmosphere: 5
Food: 1
Service: 4
Had the turkey club it was good and decent size.
Parking: Plenty
Atmosphere: 5
Food: 3
Service: 4
The best fast food breakfast sandwich you will ever have!
Atmosphere: 5
Food: 5
Service: 5
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Atmosphere: 5
Food: 5
Service: 5
You would think MGM Springfield has higher standards. Lettuce was garbage along with the tomatoes. Also ordered it with no cheese, and sure enough it had cheese on it. How hard is it to make a club sandwich....?
Atmosphere: 3
Food: 1
Service: 1
The best fast food breakfast sandwich you will ever have!
Atmosphere: 5
Food: 5
Service: 5
Cold soup and cold
Atmosphere: 1
Food: 1
Service: 2
Bill's Diner serves up classic diner fare with a homely touch, providing generous portions and friendly service that keeps customers coming back for more
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