Burger King

400 Cooley St, Springfield
(413) 426-9570

Recent Reviews

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Ron DuBour Jr

Got a couple Whoppers here tonight. Tasty food and friendly service.

Atmosphere: 4

Food: 5

Service: 5

Stephen Yannacopoulos

Waited 10 minutes in line at drive through to pick up a kids meal for my grandson.I got a little frustrated so I called on my phone at the drive through because it was the smartest move. I get a hard time on the phone because I asked why is it taking so long I’ve been waiting 10 minutes girl up front window after I payed girl with blue hair yelling if you don’t like it go somewhere else.While my grandson in the car. How unbelievably rude. Blue hair girl yelling in front of everyone inside you don’t like it go somewhere else’s. After 6 years ever week two three times getting meals.Now never again at Cooley Burger King.

Service: 1

Michael

10/12/25 during the morning. If you don’t mind waiting 20 plus minutes at the window at an empty restaurant for two sandwiches, than this place is for you! Entertainment IS provided by the staff, dancing, arguing, and basically doing anything else except their jobs. I wasn’t taking the chance, so I tossed the food and went to Chick Filet.

Atmosphere: 1

Food: 2

Service: 1

Christa Marie

I really like this location! The employees are very friendly!

Atmosphere: 5

Food: 5

Service: 5

Aging Millennial Mainer

Slow and cold. Every time. The employees project misery in every interaction.

Atmosphere: 1

Food: 1

Service: 1

Samantha Chretien

Service sucks

Service: 1

eric finch

It depends when you go

Food: 5

Service: 5

Nina

Sometimes whopper can be cold. Please do better

Atmosphere: 3

Food: 3

Service: 3

Morales Ruiz

Customer service is terrible, staff do not care, customers get angry if you ask them for ketchup or barbecue. Like if they paid for the product.

Atmosphere: 1

Food: 1

Service: 1

Hmmm Okay

there was a hair in my wife’s french fries ! I am extremely upset

Food: 1

Adrian Novas

This Burger King has the best service out of any Burger King I have ever been to. Everyone is so well mannered and nice to the customers. I drive a little further to go to this location simply because of the excellent service and great experience every time. Consistently great. Nicest staff ever. Thank you!

Atmosphere: 5

Food: 5

Service: 5

Heaven Carpio

Spent $13.35 on a small IMPOSSIBLE whopper meal and a value fries. White woman at drive through took my order and asked me to repeat what I said because clearly their mic doesn’t work well. Once receiving my food, I realized I was given a regular whopper and called. The white woman was disrespectful and said it was my own fault when she literally recited the order back to me and said impossible whopper. Never had issues with this location before so I was confused. I will be coming back this week to report her to corporate. I don’t know what she thought this was. 🤣😂

Service: 1

Nerd

Servicewas wrong she did my order so wrong and she knows it .

Atmosphere: 1

Food: 1

Service: 1

Veronica Montoya

Absolutely disgusting customer service

Atmosphere: 1

Service: 1

Patricia Gagnon

Seseme buns with a real hamburger cheese lettuce and tomato.
They also have melts. Hamburger with sauteed onions and cheese. So delicious. Not all the time but when they do. I'm ordering it.
The sesame buns are larger than other fast food places.
The hamburger taste like hamburger 🍔.
Chicken sandwiches are good too. They offer breakfast as well.
My go to place for fast food.

Atmosphere: 5

Food: 5

Service: 5

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