Burger King
1245 E Columbus Ave, Springfield
(413) 264-0289
Recent Reviews
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came in at 7:45am and had the burger king of a lifetime, I ordered the cheesy tots with a large fanta oragne, the fanta was a flavour blast to my pilgrim taste buds. Those cheesy tots had a cheese pull longer than my last marriage. absolutely phenomenal service for me and my child. I would always return. The boxes I saw while waiting for my food were perfectly stacked, must've been done by a professional. The atmosphere for christmas was quite literally otherworldly, I have never been to a better burger king in my life. 10/10 will always return
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Egg & Cheese Croissan'Wich, Hamburger King Jr Meal, Bacon Egg & Cheese Biscuit, New Burguer, Chiqken, Hamburger, Black Forest Gateau, Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit, Whopper Patty, Onion Rings, Egg & Cheese Biscuit, Bacon King, Whopper Jr, Cheesy Tots, Classic Melt, Flame Grilled Beef, Classic Wrap Spicy Wrap Honey Mustard Wrap, BK Chicken Fries
Just went to this Burger King at 1am all the order screens were all off and black. Waited 5min at them and eventually drove to the window when no one answered. I arrived at the window and whoever was working it was confused and had the nastiest attitude. After apologizing for driving through the BLACK order screens and letting them know they were off. The associate then said and I quote “Alright then so why are you at my window” 100% attitude to the point I felt extremely uncomfortable ordering my food and just left. I found it strange why the earlier two cars before me drove off without food after being at the window for a minute or two and now I know why. Whoever was working drive through 12/22 at 1am needs to be fired. TERRIBLE SERVICE as someone who also works in service and trains others I was disgusted beyond belief.
Service: 1
I came in on my Birthday and got excellent service, and all my food items 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chiqken, Hamburger, Whopper Jr, Flame Grilled Beef
Always great eating here. I don't recommend getting any of the newish 3 specialty burgers. Got one, it was pathetic, exchanged for a regular whopper which never disappoints! LOVE their year round lobby tree ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
The entrance and exit of the parking lot at this place is a joke, you can’t dodge the curbs I popped my tire here and my husband destroyed he’s rim.
This issue unfortunately ruins this burgerking.
Worst burger King ever. I literally waited 18 minutes for my food. Please check cameras if you don't believe me. Lady kept ignoring me and did her own thing. If I didn't pay I wouldn't have waited. I stood at counter trying to peak to her. Didn't work. Finally get my cold food. Never again.
Atmosphere: 1
Food: 1
Service: 1
The night employees spend the night smoking marijuana in the back and forget their orders. This has happened to me on two occasions and I will not return to that place nor do I recommend it.
The food and service are terrible compares to other locations.
I placed a mobile order, and when I arrived, there was no response at the order speaker, so I drove up to the pickup window. There was no one else in the drive-thru, and I saw about four or five employees standing around inside. One of them came over to ask what I ordered and mentioned that they weren’t notified in advance, claiming it would mess up their timer system, and then rather impolitely asked me to go around again.
I could understand that, so I circled around. But when I tried ordering again, the next staff member kept saying they couldn’t hear me. When they finally understood, they told me they couldn’t see my order and instructed me to drive to the pickup window to speak with the manager. When I got there, I saw my order just sitting there. I should also mention that the design of the plaza’s entrances and exits is terrible—it’s easy to drive up onto the curb or damage your rims if you’re not careful.
Additionally, when I finally got my order, I found there wasn’t a single napkin. The burger had just one sad, tiny piece of lettuce the size of a fingernail. The fries were hot but had a sour taste. Overall, this was my worst fast-food experience ever.
Atmosphere: 1
Food: 3
Service: 1
Took 15 minutes to be waited on. All employees would keep looking at the line in the front but wouldn't go to the register to take orders. One was very rude and slammed a customers cup down on the counter hard. And to top it off they got our orders wrong completely. Would not recommend to anyone and will probably never go back
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru, and my wife found a long hair in her chicken wrap. We all returned our food. Why work at a restaurant, if you don't want to put up your hair properly. It's disgusting.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My best place to go for fast food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit
They screwed up my order, literally, 4 times in a row while ordering inside. But they were very friendly and apologetic to the point where I cant knock them for completely and repeatedly messing up.
I didnt end up getting what I ordered, which were all standard items (no changes), but at least the employees all had a positive attitude. Food was cold too, which considering the place was busy I was surprised to see.
I would give them another chance simply because they were as positive as they were. Hopefully they can improve and learn from their mistakes.
Atmosphere: 5
Food: 3
Service: 4
The cleans Burger King in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Jr
Don’t go here, most of the employees here too slow!!!! It’s not FAST food, its SLOW food! Managers please watch your employees some of them are too slow, especially at night shifts
Atmosphere: 1
Food: 5
Service: 1
Worst,slowest and rudest...I understand why a customer told them to f off...I almost ud it too
Atmosphere: 1
Food: 1
Service: 1
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