Cheng's Kitchen

170 Eastern Ave, Springfield
(413) 734-3040

Recent Reviews

Yah’s Chosen

Food is disgusting. Please do not order from here. Ever. I can’t even believe this place is still in business. The rice is old brown rice. The lady that picks up the phone called back to cuss me out like she was the one that cooked the food. Save your money or order from somewhere else.

Aware

The food is actually good, but the delivery service is trash, and phone lines must not work because I have to literally walk there, because they have not answered the phone after consistently calling for an hour

Mike Rosa

Place is trash don’t waste your money or time

Luz Colon

I have been a loyal customer never been rude to the owner or the other employees but today I went in after a long day of work and I just wanted something to eat and the owner was being plain rude. He would keep leaving somewhere else when I was ordering and would question when I change my mind in one of the orders and was rushing me the whole time saying "come on let's go" and he would also slam my credit card down. I understand what it is to work on a restaurant cause I used to work on a pizzeria but he's attitude needs to change cause he is a very sour person.

shakira ibanez

Just rude customer service, the dude is always rushes you to order your food. The food is done fast but the only thing good is the white rice and the chicken and broccoli… I’ll add the wonton too. I always play it safe. Used to be my favorite place.but don’t even bother they need a new manager and just someone else to ruin this place. Maybe he would learn his listen not to be so rude

Camera Lens

Food is disgusting. Please do not order from here. Ever. I can’t even believe this place is still in business. The lady that picks up the phone called back to cuss me out she was the one that cooked the food. Save your money or order from somewhere else.

Raymond Santiago

They don't pick up the phones. You have to call at least 4 times smh.

nicole mateo

The person taking my order was extremely rude!!! Very disrespectful!!! I’m not sure why they feel it is acceptable behavior to yell at customers over the phone! Trust and believe this was not only my first but also my last time ordering from this establishment! Horrible customer service, terrible way to run a business! If you can’t deal with the public then don’t. If I could give no stars I would! Do NOT give this place your business! Take your money somewhere with better customer service and better food.

amber levesque

Food took 2 hours to come to my house. Contacted the restaurant while waiting they took my number and said a manager would call me back. Never heard from anyone. Ordered at 7:43 delivered at around 9 10

Angel Morris

The Rams was burnt the rice was mushy it was nasty and the workers got to act.

Toshia Daniels

My whole plate was disgusting, ribs dry rice stuck together chicken dry I will never never ever order from them again.I suggest anybody not to get food from there.

Rhaycah

I always order from there but today for somewhat reason today the guy was taking my order and he started yelling atr for no reason at all. Now that's what you call bad for business seriously ?. I couldn't believe it. This will be the last time I ever order from them!!!!!

Julia Walter

I’ve ordered here a few times In the past and thought I would give it a try again. This time i ordered and whoever answered the phone was extremely rude my fiancé complained as well that he was extremely rude in person . On the phone he wouldn’t even let me finish my order and said “oh my god” as if he wanted me to hurry up and hang up the phone horrible customer service you would think they cared about something like that having a business but they don’t

Richard B.

Ordered via doordash. General Taos Shrimp combo. The food was disgusting. Gooey undercooked coating with raw batter. Disgusting. DO NT ORDER FROM THIS PLACE.

Marisol Rivera

So I just ordered this place for the first time through GrubHub and my order did not come with no rice or when I call to complain to them they hung up on me cuz I told him it also had no flavors

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