I stepped into the Domino's on Walnut Street and was warmly greeted by the team. As I placed my order, they kindly acknowledged my daughter who was feeling unwell. I was impressed by their compassion. I only waited 10 minutes for my order, during which time I observed the cleanliness and sanitation of the area. I want to commend the entire team at the Walnut store for their exceptional service. As I left, I felt grateful for the outstanding experience and delicious food that exceeded my expectations, and my daughter's too. The customer service was truly top-notch, a shining example of what it means to serve others. It's a rare pleasure to encounter such exceptional service, and I thank Domino's for being my go-to choice for pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Lava Cake
Malik Brown
Every single time I come to this dominos I have to wait for them to redo my pizza vaciar they don’t pay attention when I say Pie Cut on my thin crispy pizza
Atmosphere: 3
Food: 3
Service: 2
Sam
Friendly staff, clean store, pizzas were amazing. Everything fresh just how I like it!
Atmosphere: 5
Food: 5
Service: 5
Matthew Dowling
This Domino’s is all around lousy. But it’s a direct reflection of how the franchise owner cares about both his team and his customers. People will always order from Domino’s because it’s cheap, so as an owner you really have to push yourself to go above and beyond to make the experience satisfactory. I have worked at 4 locations in 3 different states. My location in Dallas and in CT were top 10 in sales in those states.
The counter wait at this location is heinous. Way too long staring at your pizza on the rack until someone finally helps. They definitely do not have enough insiders nor do the drivers step up and help the counter. Having the drivers trained on the register is enormous. All it takes is one ding dong calling in and it can destroy your entire flow of product. They barely have any tickets, even on a weekend. And the workers move so slow. They know what they are doing, just slow, and the oven worker takes forever and should not be bouncing back and forth on the make line. There is no reason this location needs both ovens on, on a Thursday night. The volume isn’t there.
This location has an abundance of room. Any one of my stores would have killed for this much room. You can’t be doing a 180 to get to your cut table. It’s a timing thing, that’s a killer. The cut table is a mess, not enough sauces prepped or labeled, dips are hidden so no chance of upselling, sodas hidden, nobody greets you when you walk in, the staff are slow, drivers are routing themselves, staff don’t know how to take phone orders quickly and I waited at the counter for 10 minutes before I just left, and left my pizza there. There is no rhythm or process here. It gives me anxiety to watch it. The guy making pizzas shouldn’t be touching the phone, ever. You just got someone sick.
But when you do get a pizza here it’s inconsistent, toppings just tossed on anywhere, cheese not consistent. Not a lot of care in this operation. Any one of the owners I worked for would be appalled. I understand the Springfield customer may be a bit challenging, but man. Have some respect for the brand.
Atmosphere: 2
Food: 2
Service: 2
Z star
Its supposed to be open until 12:00 its jus 23:30 and they already closed drove wasted time for nun lol and the sign says “open” lazy bums cant wait to go home working
Wilangelys Reyes
Bison was super helpful and professional. I really appreciate him fixing the situation. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Arya Chandrani
Didn’t ask to cheese it up my pizza and they dis it and when i ask them they say this is normal like I haven’t eat pizza before
Atmosphere: 1
Food: 1
Service: 1
byanka wilson
What a ghetto Dominoes experience!! ? 1.)Forgot my soda... 2.) A small meat lovers instead of a medium! 3.)When I called to let them know someone hung thebphone up on me... I'll use door dash next time so I can order from boston road!
Food: 3
Service: 1
Daniele L
Not perfect, but pretty darn good, and quick when you want food fast.
Can be expensive unless you use the coupon section.
My favorite is the pasta bowl with the buttery garlic basted bread bowls.
On a couple occasions at this establishment, I've been shorted with scant amounts of pasta, but most of the time I get normal amounts. We usually get one in the bread and one without the bread, then we cut it in slices and add a scoop of the pasta to it. Try the chicken carbonara, it's very very good. ?
Parking: This is not a dine-in establishment, so the parking lot is pretty big, plenty of spots for picking up.
Atmosphere: 4
Food: 4
Service: 4
William Quiles
I love it because the service is great and very kind.
Placed an order thru the so called automatic system paid over the phone….only to go to the walnut store to hear they don’t have my order and nothing they can do. Manger was very rude and this is a continuous things with this store…called customer service was transferred 6x only to get a number to corporate to leave a complaint and hope to get a refund. Although this store is not located in the greatest locations I’d except you’d treat your costumers with some decency.
Atmosphere: 1
Food: 1
Service: 1
Aniruddha Ray
Friendly staff and nice service.
Atmosphere: 5
Food: 5
Service: 5
Alan Wagoner
Dominos is always good
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Ariel McMillan
How do you hire dishonest people and not correct the issue? I’ve had multiple issues with this location and it never seems to change . Take the drive to another location but stay away from ordering from this location unless you want your order messed up and dishonest employees. Waited over 4 hours for the to correct an issue their driver lied about
Atmosphere: 1
Service: 1
Ahmad Qwaqneh
I used to work with dominoes and left in a different location! I went to order from this location and wanted a cheese pizza and wanted to add some garlic oil on the crust, and while I was doing my order the manager stoped me in the middle of ordering to answer her personal phone!!! Awful service!! And once she was done with her phone she was like nope we don’t custom our food! Like okay you can’t but you don’t have to be rude about it!!! After her using her phone and took my card she went back directly to do the pizza without washing her hands. It was the night shift of 10 pm!! I’ll never order from this location again!! And wish Domino’s would choose their managers more wisely!!
I stepped into the Domino's on Walnut Street and was warmly greeted by the team. As I placed my order, they kindly acknowledged my daughter who was feeling unwell. I was impressed by their compassion. I only waited 10 minutes for my order, during which time I observed the cleanliness and sanitation of the area. I want to commend the entire team at the Walnut store for their exceptional service. As I left, I felt grateful for the outstanding experience and delicious food that exceeded my expectations, and my daughter's too. The customer service was truly top-notch, a shining example of what it means to serve others. It's a rare pleasure to encounter such exceptional service, and I thank Domino's for being my go-to choice for pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Lava Cake
Every single time I come to this dominos I have to wait for them to redo my pizza vaciar they don’t pay attention when I say Pie Cut on my thin crispy pizza
Atmosphere: 3
Food: 3
Service: 2
Friendly staff, clean store, pizzas were amazing. Everything fresh just how I like it!
Atmosphere: 5
Food: 5
Service: 5
This Domino’s is all around lousy. But it’s a direct reflection of how the franchise owner cares about both his team and his customers. People will always order from Domino’s because it’s cheap, so as an owner you really have to push yourself to go above and beyond to make the experience satisfactory. I have worked at 4 locations in 3 different states. My location in Dallas and in CT were top 10 in sales in those states.
The counter wait at this location is heinous. Way too long staring at your pizza on the rack until someone finally helps. They definitely do not have enough insiders nor do the drivers step up and help the counter. Having the drivers trained on the register is enormous. All it takes is one ding dong calling in and it can destroy your entire flow of product. They barely have any tickets, even on a weekend. And the workers move so slow. They know what they are doing, just slow, and the oven worker takes forever and should not be bouncing back and forth on the make line. There is no reason this location needs both ovens on, on a Thursday night. The volume isn’t there.
This location has an abundance of room. Any one of my stores would have killed for this much room. You can’t be doing a 180 to get to your cut table. It’s a timing thing, that’s a killer. The cut table is a mess, not enough sauces prepped or labeled, dips are hidden so no chance of upselling, sodas hidden, nobody greets you when you walk in, the staff are slow, drivers are routing themselves, staff don’t know how to take phone orders quickly and I waited at the counter for 10 minutes before I just left, and left my pizza there. There is no rhythm or process here. It gives me anxiety to watch it. The guy making pizzas shouldn’t be touching the phone, ever. You just got someone sick.
But when you do get a pizza here it’s inconsistent, toppings just tossed on anywhere, cheese not consistent. Not a lot of care in this operation. Any one of the owners I worked for would be appalled. I understand the Springfield customer may be a bit challenging, but man. Have some respect for the brand.
Atmosphere: 2
Food: 2
Service: 2
Its supposed to be open until 12:00 its jus 23:30 and they already closed drove wasted time for nun lol and the sign says “open” lazy bums cant wait to go home working
Bison was super helpful and professional. I really appreciate him fixing the situation. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Didn’t ask to cheese it up my pizza and they dis it and when i ask them they say this is normal like I haven’t eat pizza before
Atmosphere: 1
Food: 1
Service: 1
What a ghetto Dominoes experience!! ?
1.)Forgot my soda...
2.) A small meat lovers instead of a medium!
3.)When I called to let them know someone hung thebphone up on me...
I'll use door dash next time so I can order from boston road!
Food: 3
Service: 1
Not perfect, but pretty darn good, and quick when you want food fast.
Can be expensive unless you use the coupon section.
My favorite is the pasta bowl with the buttery garlic basted bread bowls.
On a couple occasions at this establishment, I've been shorted with scant amounts of pasta, but most of the time I get normal amounts. We usually get one in the bread and one without the bread, then we cut it in slices and add a scoop of the pasta to it. Try the chicken carbonara, it's very very good. ?
Parking: This is not a dine-in establishment, so the parking lot is pretty big, plenty of spots for picking up.
Atmosphere: 4
Food: 4
Service: 4
I love it because the service is great and very kind.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Placed an order thru the so called automatic system paid over the phone….only to go to the walnut store to hear they don’t have my order and nothing they can do. Manger was very rude and this is a continuous things with this store…called customer service was transferred 6x only to get a number to corporate to leave a complaint and hope to get a refund. Although this store is not located in the greatest locations I’d except you’d treat your costumers with some decency.
Atmosphere: 1
Food: 1
Service: 1
Friendly staff and nice service.
Atmosphere: 5
Food: 5
Service: 5
Dominos is always good
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
How do you hire dishonest people and not correct the issue? I’ve had multiple issues with this location and it never seems to change . Take the drive to another location but stay away from ordering from this location unless you want your order messed up and dishonest employees. Waited over 4 hours for the to correct an issue their driver lied about
Atmosphere: 1
Service: 1
I used to work with dominoes and left in a different location! I went to order from this location and wanted a cheese pizza and wanted to add some garlic oil on the crust, and while I was doing my order the manager stoped me in the middle of ordering to answer her personal phone!!! Awful service!! And once she was done with her phone she was like nope we don’t custom our food! Like okay you can’t but you don’t have to be rude about it!!! After her using her phone and took my card she went back directly to do the pizza without washing her hands. It was the night shift of 10 pm!! I’ll never order from this location again!! And wish Domino’s would choose their managers more wisely!!
Atmosphere: 3
Food: 2
Service: 1
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