Dunkin'

1252 St James Ave, Springfield
(413) 737-3026

Recent Reviews

W780 GAS

ABSOLUTELY THE WORST CUSTOMER SERVICE !!!!! EMPLOYEES EATING AT THE SANDWICH STATION! CASHIER TALKING ON THE PHONE WHILE IM TRYING TO ORDER !!! SCREWING UP THE ORDER BECAUSE THEY ARE NOT PAYING ATTENTION!! THE MORNING CREW IS GREAT THE AFTERNOON/ EVENING CREW ARE DISGUSTING!! I AM CONTACTING CORPORATE IN CANTON! THIS PLACE SHOULD BE SHUT DOWN! IT’S FILTHY ! MUSIC BLARING!! THIS IS NOT THE FIRST TIME THE SCREWED UP! MY FAULT FOR GIVING THOSE PIGS THE BENEFIT OF THE DOUBT ZERO STARS!! IGNORANCE!!!!

Joseph Netopski

I just got a order of bagel bites and they were hard as a rock which means they're old as dirt.. this place can only get one out of every 10 orders right!

Atmosphere: 1

Food: 1

Service: 3

Recommended dishes: Bagels

Mary Scavotto

Kid-friendliness: Terrible service not friendly or even talk no thank you

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Donuts

Maria Figueroa

Got a couple of muffins and they must have been yesterday's goods because they were hard as rock. ??But the store is nice and very clean too.

Atmosphere: 5

Food: 3

Service: 4

Sam Stevens

I only use the drive up window. Always excellent staff interaction. %98 correct on orders. Line moves fast.

Food: 3

Service: 4

Recommended dishes: Breakfast Sandwich, Bagels, Donuts

Dawn Davignon

The people are great, thank you ? ?

Atmosphere: 5

Food: 5

Service: 5

Sandra Rivera

Great drive thru service, food was delicious especially the new cookie ice coffee.

Atmosphere: 5

Food: 5

Service: 5

Angel Andino

Made me wait 10min in line, I finally order 4 drinks and they made mine wrong instead of remaking they told me to take it cause I paid for it instead of remaking the drink I wanted never going back one of the worst Dunkin in area.

Atmosphere: 2

Service: 1

Miguel Vega

Horrible self service, had a lady in front of me waiting ovr 10 minutes in a drive thru ??? then she got yelled at for questioning the service, and when I got to the window all I heard was swearing and yelling inside that place unbelievable!!!!

Atmosphere: 1

Food: 1

Service: 1

bonnie harris

I'm regular and go almost everyday to get an iced coffee most of the people that work there in the morning know me I know exactly what I want and make it for meParking: Never had any issues with parkingWheelchair accessibility: It is wheelchair accessible

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Muffins

Christy Law

The girls in the morning are really nice !!! ?

Atmosphere: 4

Food: 4

Service: 5

Yamira Moreno-Escobar

Very clean. Staff is very

Atmosphere: 5

Food: 5

Service: 5

Simple Life

This Dunkin is the most clean I ever seen and the staff is amazing!! They’re manager is the best you can tell she cares for customers and staff.. I’ll always go back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bagels

Dustin Hillebrand

I like Dunkin and only have 1 issue with every dunkin in my area. I have bought their new butter crunch frozen coffee from almost every dunkin in my surrounding area and not a single one makes the frozen coffee the way its advertised. They are supposed to put caramel swirl on the inside of the cup and out of 10 different visits it has all been the same. Dunkin needs to focus on training better for better quality control. I know this wouldn't be an issue at Starbucks, their #1 competitor.

Atmosphere: 3

Food: 2

Service: 5

Recommended dishes: Bagels

James Laliberte

Stopped in for a coffee and muffin. Couldn't eat the muffin - so stale had to be at least 4 days old. Check your food before leaving this location.

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