Dunkin'
1487 Bay St, Springfield
(413) 733-7485
Recent Reviews
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I paid almost $6 for the absolute worst beverage I think I have ever been handed.
I tried the caramel chocolate shaken espresso... Worst beverage ever. Absolute waste of money. Tasted like lukewarm flat Pepsi.
I went to get my morning bagle and when I opened it a glove was in it...I'm so disgusted and dissapointed!
Would not take my order due to too many orders lol
On a Tuesday Nov.11,2025 around ll:40am. On Veterans Day..An orange headed heavyweight female with glasses, Hispanic female disrespectful talking to another female about me, I came in just to grab a simple medium coffee and this individual she acted very unprofessional and really rude talking in spanish language about me ...I work for the city and she should have more respect for the customers. Watch out for her, she has a nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
it would be 5 if it weren't for a disrespectful employee who works around 12 on Sunday. if she was gone the Dunkin would be a 10/10
Order was right and food was hot!!!
Atmosphere: 5
Food: 5
Service: 5
Besk dunkin around. Of course they get busy like everyone else and they take a but longer. But EVERYONE there is so kind. They try to make things right if theres a mistake. Love them. So glad I got a new job so I have to go to this one now.
Atmosphere: 5
Food: 5
Service: 5
They always claim not to have midnight coffee but I know they do not like to brew it and they always struggle with it. How can a coffee shop only have one type of coffee? Every time I have gone to Starbucks they've been satisfactory
Atmosphere: 3
Food: 2
Service: 2
These girl are always on point my fave dunkin
There great 👍
Restaurantji Recommends
This Dunkin donuts by far is the worst one I've ever been to service is horrible. 10 minutes waiting in line to pull up to the window and they didn't even remember what I ordered. Told me two coffees was $17.50 after waiting in line for 10 minutes. I just drove off. Crazy avoid this dunkin' donuts at all cost
Good mmmmnnnnn
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Iced Coffee
They just never do anything right. Food is cold , refreshers are nasty . Not welcoming at all .
Atmosphere: 1
Food: 1
Service: 1
I love Dunkin and there coffee is fantastic. The service is always great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Hash Browns
I been to so many Dunkin' and so far this store is the WORSE ! They are mad rude and disrespectful, you order by drive thru and they are Mean , you go inside and you can hear them complaining about the customers ordering by drive thru. This place need new employees and a new management for real . Never again I’m going to this dunkin
Atmosphere: 1
Food: 1
Service: 1
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