Dunkin'

1487 Bay St, Springfield
(413) 733-7485

Recent Reviews

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Miguel Salgado

They always claim not to have midnight coffee but I know they do not like to brew it and they always struggle with it. How can a coffee shop only have one type of coffee? Every time I have gone to Starbucks they've been satisfactory

Celis Rodriguez

These girl are always on point my fave dunkin

M J

There great 👍

Ronald Buck

This Dunkin donuts by far is the worst one I've ever been to service is horrible. 10 minutes waiting in line to pull up to the window and they didn't even remember what I ordered. Told me two coffees was $17.50 after waiting in line for 10 minutes. I just drove off. Crazy avoid this dunkin' donuts at all cost

Past.Reinaldo Gomez

Good mmmmnnnnn

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Caramel Iced Coffee

mella smith

They just never do anything right. Food is cold , refreshers are nasty . Not welcoming at all .

Atmosphere: 1

Food: 1

Service: 1

Steve “steve” Potter

I love Dunkin and there coffee is fantastic. The service is always great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Loaded Hash Browns

Jay Daily

I been to so many Dunkin' and so far this store is the WORSE ! They are mad rude and disrespectful, you order by drive thru and they are Mean , you go inside and you can hear them complaining about the customers ordering by drive thru. This place need new employees and a new management for real . Never again I’m going to this dunkin

Atmosphere: 1

Food: 1

Service: 1

Health & Wellness Is live

Needs a new manager refused to put cold foam on my hot coffee .70 is .70 no matter what drink its on. And there phone has been off the hook for an hour

Service: 1

Jonathan Colon

Dunkin donuts worker with blonde hair cussing and swearing because someone knocked on the bathroom door. She came out immediately cussing out the guy who was waiting in line and screaming to everyone around her including customers and other workers. She made a huge scene and the ridiculous part was it was not even the man in line who knocked it was her co worker who was working the front desk. She needs to talked with. Workers/people should not act like that

Atmosphere: 1

Food: 1

Service: 1

Alli O

Great service, well made coffee, well made food. They never get it wrong. Best Dunkin in the area☕

Atmosphere: 3

Food: 5

Service: 5

Diosa Rain

This is the best Dunkin in the field to go to great customer service, excellent,and excellent coffee drive thru best specially in the early am the best works ever

Atmosphere: 5

Food: 5

Service: 5

James Logrono

The large hot chocolate was half cup and doesn't taste to much a chocolate ; breakfast was cold and we order hot , and the coffee we order with 3 cream and 3 sugar was unsweetened. I order a cheese melted sandwich , but the person didn't hear ? well.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Donuts, Sweet Black Pepper Breakfast Sandwich, Sourdough Breakfast Sandwich, Muffins, Croissant, Wake-Up Wrap - Bacon Egg and Cheese

Josaphine Perez

It depends I guess upon the people oriented and non-people oriented staff. Although there are different locations throughout Massachusetts you can definitely know the type of staff that cares about what you get as opposed to just being the next number in line.

Vegetarian options: They have vegetarian croissants, vegetarian meat.

Dietary restrictions: They have just egg white selections or lighter type options bagel minis, among other selections

Kid-friendliness: Some locations are kid friendly while others depending upon the staff are not as open to children.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Donuts, Munchkins Donut Hole Treats, Caramel Iced Coffee, Bagel with Cream Cheese Spread, Croissant

Emery Cathcart

The lady that closed the store today 4/7/2023 is very disrespectful.

Service: 1

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