They just never do anything right. Food is cold , refreshers are nasty . Not welcoming at all .
Atmosphere: 1
Food: 1
Service: 1
Steve “steve” Potter
I love Dunkin and there coffee is fantastic. The service is always great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Hash Browns
Jay Daily
I been to so many Dunkin' and so far this store is the WORSE ! They are mad rude and disrespectful, you order by drive thru and they are Mean , you go inside and you can hear them complaining about the customers ordering by drive thru. This place need new employees and a new management for real . Never again I’m going to this dunkin
Atmosphere: 1
Food: 1
Service: 1
Health & Wellness Is live
Needs a new manager refused to put cold foam on my hot coffee .70 is .70 no matter what drink its on. And there phone has been off the hook for an hour
Service: 1
Jonathan Colon
Dunkin donuts worker with blonde hair cussing and swearing because someone knocked on the bathroom door. She came out immediately cussing out the guy who was waiting in line and screaming to everyone around her including customers and other workers. She made a huge scene and the ridiculous part was it was not even the man in line who knocked it was her co worker who was working the front desk. She needs to talked with. Workers/people should not act like that
Atmosphere: 1
Food: 1
Service: 1
Alli O
Great service, well made coffee, well made food. They never get it wrong. Best Dunkin in the area☕
Atmosphere: 3
Food: 5
Service: 5
Diosa Rain
This is the best Dunkin in the field to go to great customer service, excellent,and excellent coffee drive thru best specially in the early am the best works ever
Atmosphere: 5
Food: 5
Service: 5
James Logrono
The large hot chocolate was half cup and doesn't taste to much a chocolate ; breakfast was cold and we order hot , and the coffee we order with 3 cream and 3 sugar was unsweetened. I order a cheese melted sandwich , but the person didn't hear ? well.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Donuts, Sweet Black Pepper Breakfast Sandwich, Sourdough Breakfast Sandwich, Muffins, Croissant, Wake-Up Wrap - Bacon Egg and Cheese
Josaphine Perez
It depends I guess upon the people oriented and non-people oriented staff. Although there are different locations throughout Massachusetts you can definitely know the type of staff that cares about what you get as opposed to just being the next number in line.
Vegetarian options: They have vegetarian croissants, vegetarian meat.
Dietary restrictions: They have just egg white selections or lighter type options bagel minis, among other selections
Kid-friendliness: Some locations are kid friendly while others depending upon the staff are not as open to children.
The lady that closed the store today 4/7/2023 is very disrespectful.
Service: 1
Amanda Lonar
The workers here are awesome. Friendly and they’re not gonna serve you burnt food or wrong drinks like other Dunkin’s do. My drink is always correct when I come to this dunkin. It’s the best one in the area.
I went to dunkin on Bay Street in Springfield mass to get 2 cups of coffee not only did I sit in the line with no other cars but my own for 7 minutes but my coffee was already made sitting at the window I got to my destination and the label read French vanilla swirl 6 sugars 3 creams and a regular coffee 6 sugars six milks….they were both regular coffees no sugar one was black and one might’ve had one cream it was dark I will not be patronizing this location again very disappointed!!
Joselyn Perez
Went to get coffee and wake up wraps, I found a small lint or piece of hair in my food and informed the worker there was a hair. She was rude and insisted there was no hair giving me mad attitude. She told me to pull around and they would remake it but instead gave me the SAME wrap again in a new bag. So disrespectful. Like what difference does it make if a costumer complains theres hair— REMAKE IT. You aren’t paying for it so why does it matter if you have yo take 30 extra seconds to remake something as small as a wrap. Im not saying it was physical hair but there were 3-4 small hairs in my food it couldve been lint or a sleeve touched it- either way its MY food so it shouldnt be there! Doesnt photograph well but I can see it clear as day with my dam eyes.
Good mmmmnnnnn
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Iced Coffee
They just never do anything right. Food is cold , refreshers are nasty . Not welcoming at all .
Atmosphere: 1
Food: 1
Service: 1
I love Dunkin and there coffee is fantastic. The service is always great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Hash Browns
I been to so many Dunkin' and so far this store is the WORSE ! They are mad rude and disrespectful, you order by drive thru and they are Mean , you go inside and you can hear them complaining about the customers ordering by drive thru. This place need new employees and a new management for real . Never again I’m going to this dunkin
Atmosphere: 1
Food: 1
Service: 1
Needs a new manager refused to put cold foam on my hot coffee .70 is .70 no matter what drink its on. And there phone has been off the hook for an hour
Service: 1
Dunkin donuts worker with blonde hair cussing and swearing because someone knocked on the bathroom door. She came out immediately cussing out the guy who was waiting in line and screaming to everyone around her including customers and other workers. She made a huge scene and the ridiculous part was it was not even the man in line who knocked it was her co worker who was working the front desk. She needs to talked with. Workers/people should not act like that
Atmosphere: 1
Food: 1
Service: 1
Great service, well made coffee, well made food. They never get it wrong. Best Dunkin in the area☕
Atmosphere: 3
Food: 5
Service: 5
This is the best Dunkin in the field to go to great customer service, excellent,and excellent coffee drive thru best specially in the early am the best works ever
Atmosphere: 5
Food: 5
Service: 5
The large hot chocolate was half cup and doesn't taste to much a chocolate ; breakfast was cold and we order hot , and the coffee we order with 3 cream and 3 sugar was unsweetened. I order a cheese melted sandwich , but the person didn't hear ? well.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Donuts, Sweet Black Pepper Breakfast Sandwich, Sourdough Breakfast Sandwich, Muffins, Croissant, Wake-Up Wrap - Bacon Egg and Cheese
It depends I guess upon the people oriented and non-people oriented staff. Although there are different locations throughout Massachusetts you can definitely know the type of staff that cares about what you get as opposed to just being the next number in line.
Vegetarian options: They have vegetarian croissants, vegetarian meat.
Dietary restrictions: They have just egg white selections or lighter type options bagel minis, among other selections
Kid-friendliness: Some locations are kid friendly while others depending upon the staff are not as open to children.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Donuts, Munchkins Donut Hole Treats, Caramel Iced Coffee, Bagel with Cream Cheese Spread, Croissant
Restaurantji Recommends
The lady that closed the store today 4/7/2023 is very disrespectful.
Service: 1
The workers here are awesome. Friendly and they’re not gonna serve you burnt food or wrong drinks like other Dunkin’s do. My drink is always correct when I come to this dunkin. It’s the best one in the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Donuts, Caramel Iced Coffee
My regular store with amazing staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
I went to dunkin on Bay Street in Springfield mass to get 2 cups of coffee not only did I sit in the line with no other cars but my own for 7 minutes but my coffee was already made sitting at the window I got to my destination and the label read French vanilla swirl 6 sugars 3 creams and a regular coffee 6 sugars six milks….they were both regular coffees no sugar one was black and one might’ve had one cream it was dark I will not be patronizing this location again very disappointed!!
Went to get coffee and wake up wraps, I found a small lint or piece of hair in my food and informed the worker there was a hair. She was rude and insisted there was no hair giving me mad attitude. She told me to pull around and they would remake it but instead gave me the SAME wrap again in a new bag. So disrespectful. Like what difference does it make if a costumer complains theres hair— REMAKE IT. You aren’t paying for it so why does it matter if you have yo take 30 extra seconds to remake something as small as a wrap. Im not saying it was physical hair but there were 3-4 small hairs in my food it couldve been lint or a sleeve touched it- either way its MY food so it shouldnt be there! Doesnt photograph well but I can see it clear as day with my dam eyes.
Atmosphere: 1
Food: 1
Service: 1
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