Dunkin'
3065 Main St, Springfield
(413) 732-0871
Recent Reviews
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They are very slow all they do playing game here do not waste your timing here to get coffee
I don't recommend this place to anyone in the area .
Zero in customer attention .
Incapable to take an order correct , if you try to correct them they yell at you .
They were super busy so I made my order short and sweet. Got munchkins for my kids specifically asked for glazed and chocolate glazed the kids are on the spectrum and have an issue with powder and jelly things. I drive away check the box it’s entirely the opposite of what I clearly asked for. Why do you have place an exact order and then put it correctly on the receipt but then do whatever you want in the back? I paid 13 dollars for a 50 count of munchkins that my kids won’t even touch. So thank you for wasting 30 minutes of my time in a line just to get my damn order wrong. And the coffee was nasty too waste of money and time don’t go here if your on the way to work cuz you’ll be late.
Food: 1
Service: 3
Love this place, they had the wicked Tin and my Wicked Matcha. Very friendly, fast, and just a great personality from both girls. I went through the drive thru Thursday 11-6-2025 around 5pm great service.
Atmosphere: 5
Food: 5
Service: 5
Stood and the counter for at least 3 minutes and wasn’t even acknowledged by the manager Julie or Julia. Walked out empty handed. A simple acknowledgment would have sufficed. It was like I wasn’t even standing there.
Service: 1
Insanely slow service. Regularly wait over 10 minutes at the drive thru
Atmosphere: 1
Food: 3
Service: 1
I go here before night shift at work and they are always so nice to me! Katherine made my day by finding more pumpkin when they were mostly out. There is another gentleman who is always so sweet but I don’t have his name. Thank you so much, a smile goes a long way!
Service: 5
Please pay these people more so they doesn't have to be that miserable and leave their nasty attitude at home specially if you're paying for service. Dark skin lady with braids Tacarra is her name very rude her attitude is disgusting you can tell she is miserable.
Atmosphere: 1
Food: 1
Service: 1
Great early morning service.
Atmosphere: 5
Food: 5
Service: 5
Service and coffee was excellent. The pumpkin donut gave me a belly ache. Next time I'll stick with a cinnamon donut.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Went today The guy made all 4 drinks real fast while the other 2 workers were doin idk what but he made the drinks great second or third time he’s real nice great guy.
Atmosphere: 5
Food: 5
Service: 5
Worst dunkin i ever stopped by
Atmosphere: 1
Food: 1
Service: 4
I know that they are doing their best but I waited 20mins for a mobile order...I won't mobile order to this location anymore...I was late for work
Atmosphere: 1
Food: 5
Service: 1
Did an Uber Eats order. It came from another town, instead of 1 of the 3 in my town. Didn't get our drinks. My wife's sandwich came on a bagel, not the croissant she ordered. The driver just said to call the store. She should've called.
Food: 1
Service: 1
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