My wife and I are visiting from Texas and stopped by a couple Dunkin’s before this one and this location really impressed us. The staff are very friendly and quick with our order. The second time we popped in, Eila (not sure if this is how you spell her name) remembered our order and helped us navigate the menu which was truly amazing and made us feel valued. Thank you ma’am! Great location with amazing service!
Atmosphere: 5
Food: 5
Service: 5
Brittany G
My order ALWAYS comes out how I like it at this location & the staff are always polite. My favorite Dunkin in Springfield! ☕️
Atmosphere: 5
Food: 5
Service: 5
Vivian Cruz
My favorite
Atmosphere: 5
Food: 5
Service: 5
Jocelynn Linares
Every time I have gone to this location, their service is horrendous. Lack of product. Rude employees. Long waits because of personal conversations. When they cannot fulfill an order from the app they give difficulties with refunds.
Atmosphere: 1
Food: 2
Service: 1
lee spatz
Definitely one of the best Dunkins around, been going there for many years, my coffee is always made correctly. I even worked there during my high-school years 30 yrs ago. That's my spot!
Atmosphere: 5
Food: 5
Service: 5
judy scott
Site says open at 4:30. Person was there, I went to drive thru and he said he wasn't open yet. Not good. Wasted time. Ugh!!!
Atmosphere: 1
Food: 1
Service: 1
William Isch
25 minutes waiting in Drive thru today service is extremely slow I gave up and left something needs to change extremely slow
Atmosphere: 1
Food: 1
Service: 1
Jimmy Giddings
I went through the drive thru and ordered my usual x-large coffee this morning about 8am, & gave my usual.70 cent tip & like almost always, “no thank you” I need to stop tipping since they don’t appreciate it!
Atmosphere: 2
Food: 4
Service: 1
Sou Cheng
Taste not like before usually order ice latte but tast not good some time going to be American coffee and making not professional also when the ice drop down the staff pick up and make another cup without cleaning hand so disgusting especially my ice latte usually getting bad taste
Atmosphere: 1
Food: 1
Service: 2
James Siano
Dunkin donuts, what can I say? First there is no consistency between each venue, some have coffee that tastes like it was made with dishwater and some make a great cup of coffee. There's one on almost every corner, only you can decide which one suits your taste, there's just no consistency and that bothers me. As far as their breakfast sandwiches, ugh, avoid them, and while their donuts are tasty, in case you haven't noticed their prices have gone thru the roof and the donuts have gotten smaller, forget the filling, where is it anyway? Lol.
No stars.....Normally a great staff. Not at 4:57 on Sunday 6/9/24. We pull up hearing the associate talking amoung others about out of subject matter, then 2 minutes later goes'What ya want?' In a low tone.... We let her know I wasnt sure if she was talking to us given we heard her talking about others then she goes 'nope what you want'. We order....She goes to the others chatting with co workers, dancing, laughing! Comes back 2 minutes later saying'yut here ya go'.... customer service and caring means nothing anymore if this is what we have being the face of the business. Grey shirt, black hat, bun black hair doo. Calling district in the morning, no excuse for bad customer service to a family of 4 looking for a Sunday night treat...
Atmosphere: 1
Food: 2
Service: 1
Luz Carmen
There a worker named Emma there very nice she's pregnant, she give best service, she listen very well makes the drinks perfect, she works after 3:30pm 2/22/24, wish the was a person like her at every dunkin donuts ........!
Atmosphere: 5
Food: 5
Service: 5
Heather Sherman
Best Dunkin workers anywhere!!!! Stop 2-3 times a day and love all my Dunkin crews!!!
My wife and I are visiting from Texas and stopped by a couple Dunkin’s before this one and this location really impressed us. The staff are very friendly and quick with our order. The second time we popped in, Eila (not sure if this is how you spell her name) remembered our order and helped us navigate the menu which was truly amazing and made us feel valued. Thank you ma’am!
Great location with amazing service!
Atmosphere: 5
Food: 5
Service: 5
My order ALWAYS comes out how I like it at this location & the staff are always polite. My favorite Dunkin in Springfield! ☕️
Atmosphere: 5
Food: 5
Service: 5
My favorite
Atmosphere: 5
Food: 5
Service: 5
Every time I have gone to this location, their service is horrendous. Lack of product. Rude employees. Long waits because of personal conversations. When they cannot fulfill an order from the app they give difficulties with refunds.
Atmosphere: 1
Food: 2
Service: 1
Definitely one of the best Dunkins around, been going there for many years, my coffee is always made correctly. I even worked there during my high-school years 30 yrs ago. That's my spot!
Atmosphere: 5
Food: 5
Service: 5
Site says open at 4:30. Person was there, I went to drive thru and he said he wasn't open yet. Not good. Wasted time. Ugh!!!
Atmosphere: 1
Food: 1
Service: 1
25 minutes waiting in Drive thru today service is extremely slow I gave up and left something needs to change extremely slow
Atmosphere: 1
Food: 1
Service: 1
I went through the drive thru and ordered my usual x-large coffee this morning about 8am, & gave my usual.70 cent tip & like almost always, “no thank you”
I need to stop tipping since they don’t appreciate it!
Atmosphere: 2
Food: 4
Service: 1
Taste not like before usually order ice latte but tast not good some time going to be American coffee and making not professional also when the ice drop down the staff pick up and make another cup without cleaning hand so disgusting especially my ice latte usually getting bad taste
Atmosphere: 1
Food: 1
Service: 2
Dunkin donuts, what can I say? First there is no consistency between each venue, some have coffee that tastes like it was made with dishwater and some make a great cup of coffee. There's one on almost every corner, only you can decide which one suits your taste, there's just no consistency and that bothers me. As far as their breakfast sandwiches, ugh, avoid them, and while their donuts are tasty, in case you haven't noticed their prices have gone thru the roof and the donuts have gotten smaller, forget the filling, where is it anyway? Lol.
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No stars.....Normally a great staff. Not at 4:57 on Sunday 6/9/24. We pull up hearing the associate talking amoung others about out of subject matter, then 2 minutes later goes'What ya want?' In a low tone....
We let her know I wasnt sure if she was talking to us given we heard her talking about others then she goes 'nope what you want'. We order....She goes to the others chatting with co workers, dancing, laughing! Comes back 2 minutes later saying'yut here ya go'.... customer service and caring means nothing anymore if this is what we have being the face of the business. Grey shirt, black hat, bun black hair doo. Calling district in the morning, no excuse for bad customer service to a family of 4 looking for a Sunday night treat...
Atmosphere: 1
Food: 2
Service: 1
There a worker named Emma there very nice she's pregnant, she give best service, she listen very well makes the drinks perfect, she works after 3:30pm 2/22/24, wish the was a person like her at every dunkin donuts ........!
Atmosphere: 5
Food: 5
Service: 5
Best Dunkin workers anywhere!!!! Stop 2-3 times a day and love all my Dunkin crews!!!
Atmosphere: 5
Service: 5
I love it ♥️
Atmosphere: 5
Food: 5
Service: 5
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