Dunkin'
1046 Wilbraham Rd, Springfield
(413) 783-2741
Recent Reviews
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Usually pretty clean, plenty of seating. There usually isn’t a long wait.
Atmosphere: 4
Food: 4
Service: 5
Grabbed an ice coffee. Service was quick and coffee was delicious 😋
Atmosphere: 5
Food: 5
Service: 5
The store with the worst customer service. Employees are rude!!
Finally a dunks that got my order correct!!
Atmosphere: 4
Food: 5
Service: 5
bacon burnt like they have a couch and ps5 in the kitchen can’t make hot chocolates either apparently order took so long i actually had to talk to the femboy twink i came with
Atmosphere: 2
Food: 1
Service: 1
it’s very rare you will get your order right here maybe if you order water but they still might find a way to mess that up.
Atmosphere: 1
Food: 1
Service: 1
The coffee's good but that's it
Atmosphere: 2
Food: 3
Service: 4
Terrible service. Asked for a chai that had no chai in it, straight milk. Should’ve known something was wrong when the lady at the window was laughing because whoever made the drink put whipped cream instead of cold foam. I didn’t say anything and should’ve. Wild honestly. Makes me sad that they’re so miserable they play customers who are using their hard earned cash on simple things like coffee, that are supposed to be made right. Do better.
Atmosphere: 1
Food: 1
Service: 1
13 min wait at the counter just to place an order is unacceptable considering there was only one other person in line with me.
Atmosphere: 1
Food: 2
Service: 1
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Eddith amazing customer service!!! Happy
Atmosphere: 5
Food: 5
Service: 5
FLIES EVERYWHERE! all over the doughnuts and they are serving it to the customers, disgusting!!!
Food: 1
Drive through was going very slow I was in line for 10 min and another 10 before I got my order
Atmosphere: 3
Food: 5
Service: 3
This is what happens when you don't pay your employees enough. But you give them so much responsibility. Now I've seen the frosting be messed up on the donut. But I ain't never seen no crush donut. So it's obvious that whoever was there didn't want to be there.
Atmosphere: 2
Food: 1
Service: 1
New general manager very RUDE with guest I’ve been going there for over 30 years never felt unwelcome at any Dunkin’ Donuts ever will not go back to that location ever again Rude welcome after The grand reopening unbelievable!!!!!!
Atmosphere: 5
Food: 5
Service: 1
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