Dunkin'
1046 Wilbraham Rd, Springfield
(413) 783-2741
Recent Reviews
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Dunkin' is a reliable spot for coffee, donuts, and quick breakfast options. The drinks are consistently well-made, from hot coffees and lattes to iced beverages. The menu also offers sandwiches and baked goods for a convenient meal on the go. Staff are usually friendly, and service is fast, making it a great choice for a morning pick-me-up or casual snack.
Food: 5
Probably one of, if not the absolute, worst Dunkin's in the area. E X T R E M E L Y slow service (yes, slower than Cooley St) served with attitude and likely an incorrect order.
Atmosphere: 1
Food: 3
Service: 1
This is by far, the worst dunkin in the area. Sadly its the closest to my house, they consistently get orders wrong, and they are insanely slow. One time I waited 15 minutes in the drive through at 3:30Pm (not a busy time) with two cars ahead of me in the drive through, just to get to the window and see a full staff of employees doing nothing.
Service: 1
Asked for cookie butter cold foam did not receive it and when I asked if I could have my drink remade they said no because the line was too long. What a waste of 800 points on something I didn’t even order
Atmosphere: 1
Food: 1
Service: 1
I ordered a spider doughnut and instead I got a glazed donut. My mom got this for me and I was looking forward to a spider one, but instead I got glazed. We are very mad.
Atmosphere: 3
Food: 1
Service: 3
Great place
Atmosphere: 5
Food: 5
Service: 5
Usually pretty clean, plenty of seating. There usually isn’t a long wait.
Atmosphere: 4
Food: 4
Service: 5
Grabbed an ice coffee. Service was quick and coffee was delicious 😋
Atmosphere: 5
Food: 5
Service: 5
The store with the worst customer service. Employees are rude!!
Finally a dunks that got my order correct!!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
bacon burnt like they have a couch and ps5 in the kitchen can’t make hot chocolates either apparently order took so long i actually had to talk to the femboy twink i came with
Atmosphere: 2
Food: 1
Service: 1
it’s very rare you will get your order right here maybe if you order water but they still might find a way to mess that up.
Atmosphere: 1
Food: 1
Service: 1
The coffee's good but that's it
Atmosphere: 2
Food: 3
Service: 4
Terrible service. Asked for a chai that had no chai in it, straight milk. Should’ve known something was wrong when the lady at the window was laughing because whoever made the drink put whipped cream instead of cold foam. I didn’t say anything and should’ve. Wild honestly. Makes me sad that they’re so miserable they play customers who are using their hard earned cash on simple things like coffee, that are supposed to be made right. Do better.
Atmosphere: 1
Food: 1
Service: 1
13 min wait at the counter just to place an order is unacceptable considering there was only one other person in line with me.
Atmosphere: 1
Food: 2
Service: 1
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