Dunkin'

1190 Boston Rd, Springfield
(413) 783-7104

Recent Reviews

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Kristy Fialko

Very quick and got order right !

Ilene Ortiz

Order was correct and no problems at ordering

Atmosphere: 5

Food: 5

Service: 5

Anya Khan

if i had a chance of going 0 stars I would, there were no managers to issue a refund and the attitude this girl had was so bad, genuinely the worst dunkin

Atmosphere: 1

Food: 1

Service: 1

michael ruth

Two days in a row purchased a hot coffee. Both days had coffee grounds in my coffee so it must be old grounds. Tried calling to let them know and no one answers the phone. I question the cleanliness of their equipment, will not return.
So after several months decided to strart trying this location again. I give up. I order my coffee the same way everyday for a week. My coffee is never the same!! Everything is premeasured aside from the flavor additive. 4 pumps is standard and good. But not one employee pumps the full pump!!! I ask for 6 pumps and still doesnt taste like 4. And a true 6 pumps is way to sweet!!! Some tap real quick on the pump, some go quarter or halfway down then dont pump come up all the way before next pump! Its just pure laziness! If you dont care about making my order right i will never care about tipping you!!

Atmosphere: 3

Food: 2

Service: 2

Shauna b

Closes early almost every night and won’t take my order in the drive thru. Came at 8:45 pm. No one would help me

Hermese X

Medium ice cold brew with 4 creams, no sugar.

Atmosphere: 5

Food: 5

Service: 5

Jovaney Toledo

Spent 20 mins in a drive thru with 2 cars... they lack any decent customer service skills. Place needs new management.

Tim Murray

Location is more dingy than Buffalo Bobs basement. I’ve slept in wolf dens cleaner than this place… jeez.

Ordered two coffees at the speaker, got to the window and was only charged for one. Corrected them and was told “sorry we can’t fix that for you, there are too many cars behind you, bye.”

What the hell kind of a response is that?

This place has consistently long lines wrapping back into the street.

Atmosphere: 2

Food: 3

Service: 1

Mateo

This place is ghetto. All you hear is swearing from employees through the whole store. they do a half ass job on your orders whether they don’t mix the drinks or stir the drinks or warm up the food. I’ve been to other Dunkin’ Donuts and ask if they could warm up my breakfast sandwiche and their answer is we always do and when I say well the one I go to on Boston Road doesn’t they start laughing because all they hear is bad things from that place.

Mas hp Que tú

Nasty workers,lazy,no greeting costumers on entrance to es8

Atmosphere: 1

Food: 1

Service: 1

Ginger Phelps

Rude says they're open till 9:00 but they're not open

Atmosphere: 1

Service: 1

Mista Kungfu

This location is a joke very lazy stuff especially the morning shift. Super unprofessional.

Atmosphere: 1

Food: 1

Service: 1

Always Right

Dont bother going to the counter because they act like there is no counter and are basically offended that youre there bothering them.

Atmosphere: 1

Food: 3

Service: 2

Krissy Wells

Trash store trash service. Line at the front and because she was alone she didn’t tell us it would be a minute just kept tending to drive thru and telling them. Had us sitting there waiting. Older lady shitty workers plz do better

George De Necochea

Employees are rude and greet you with an attitude. Definitely don't recommend this place to anyone. It's like the Employees are bothered if need them to do their jobs.

Atmosphere: 1

Food: 1

Service: 1

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