Their service is really terrible. The staff kept a cold face the whole time, as if I was begging them to give me my food. Another time when I went to pick up my order and had some questions, I said “excuse me” several times but no one responded. One of the staff was even standing right there watching me, yet made no effort to help.
Atmosphere: 1
Food: 3
Service: 1
Joseph Powell
Slow people and bad service
Atmosphere: 2
Food: 2
Service: 2
Jessica Martin
Ordered a hot latte.Pretty freaking, sample three things in it. I got the milk and the caramel. No express so tho
Atmosphere: 1
Food: 1
Service: 1
Ibrahim Aljashaam
Very slow service
Atmosphere: 1
Food: 5
Service: 1
Gulliver Гулливер
I did not receive my order within 25 minutes. The staff are ignoring me and not preparing my order.
Atmosphere: 4
Food: 2
Service: 1
Maritza Rivera
I went to this dunking at 8:04pm to order food and they told me they have no more food because they clean their ovens by 8:30pm. I said it was 8:04pm and she said “ I don’t know what to tell you , we are out of food, we sold everything” right after telling me their oven was cleaned. I asked for her managers name and her name and she refused to give me both. Why are you opening until 9:00pm if you are not serving full menu.
Atmosphere: 1
Food: 1
Service: 1
Kyler Spencer
The staff member I interacted with was rude. Good thing there's always another Dunkin nearby.
Erika Qin
This is the worst dunkin ive ever been to. The workers were so rude!! We heard them talk smack about us. Awful place!! Don’t come here!!
KEZA Nelly
Horrible customer service, very mean they talk smack about their customers and kick out kids.
E W
Nasty girls, nasty attitudes, very rude. 8:30 am on morning Monday morning commute. In drive through repeated my order of iced chai and sausage egg and cheese wake up wrap 3 times. The employee tells us to pull up to the front and then says “like oh my God”. Went up to the window, another girl is at the window, the driver compliments the employee and tells her “I love your nails” she replies “alright”. Pay for my order, employee gives me the chai. The girl who originally took the order is beside her complains loudly “omg these people don’t know how to order like”. I ask about the wrap. The employee goes “that’s why I asked you if that was all.” The other employee behind her continues to loudly complain. I tell her never mind and leave without my food. Customer service is awful. The last way anyone wants to be treated first thing in the morning. Will never spend money here again.
Do you offer any corporate training and do you pay your employees are they happy cuz no one look happy I sat there for 2 minutes three people walk by to go to different areas no one said no acknowledgment nothing not someone would be right with you nothing zero had to leave take my business elsewhere you're horrible
Shrink Mobile
Great staff!!
William Moseley
Great food and customer service
K Ki
I went to this location to have my coffee remade because another location had made it horribly ! Miss Sandra and her girls were quick to remake my coffee (which was delicious!) and had the best spirits while doing it ! We had a quick chat and they were extremely sweet and personable ! I will be back to this location in the future :)
Adnan Khan
Worst Dunkin’ in Springfield !! Do not go !!! Will make you wait 20 mins for a coffee and then be rude to you. Worst.
Their service is really terrible. The staff kept a cold face the whole time, as if I was begging them to give me my food. Another time when I went to pick up my order and had some questions, I said “excuse me” several times but no one responded. One of the staff was even standing right there watching me, yet made no effort to help.
Atmosphere: 1
Food: 3
Service: 1
Slow people and bad service
Atmosphere: 2
Food: 2
Service: 2
Ordered a hot latte.Pretty freaking, sample three things in it. I got the milk and the caramel. No express so tho
Atmosphere: 1
Food: 1
Service: 1
Very slow service
Atmosphere: 1
Food: 5
Service: 1
I did not receive my order within 25 minutes. The staff are ignoring me and not preparing my order.
Atmosphere: 4
Food: 2
Service: 1
I went to this dunking at 8:04pm to order food and they told me they have no more food because they clean their ovens by 8:30pm. I said it was 8:04pm and she said “ I don’t know what to tell you , we are out of food, we sold everything” right after telling me their oven was cleaned. I asked for her managers name and her name and she refused to give me both. Why are you opening until 9:00pm if you are not serving full menu.
Atmosphere: 1
Food: 1
Service: 1
The staff member I interacted with was rude. Good thing there's always another Dunkin nearby.
This is the worst dunkin ive ever been to. The workers were so rude!! We heard them talk smack about us. Awful place!! Don’t come here!!
Horrible customer service, very mean they talk smack about their customers and kick out kids.
Nasty girls, nasty attitudes, very rude. 8:30 am on morning Monday morning commute. In drive through repeated my order of iced chai and sausage egg and cheese wake up wrap 3 times. The employee tells us to pull up to the front and then says “like oh my God”. Went up to the window, another girl is at the window, the driver compliments the employee and tells her “I love your nails” she replies “alright”. Pay for my order, employee gives me the chai. The girl who originally took the order is beside her complains loudly “omg these people don’t know how to order like”. I ask about the wrap. The employee goes “that’s why I asked you if that was all.” The other employee behind her continues to loudly complain. I tell her never mind and leave without my food. Customer service is awful. The last way anyone wants to be treated first thing in the morning. Will never spend money here again.
Restaurantji Recommends
Do you offer any corporate training and do you pay your employees are they happy cuz no one look happy I sat there for 2 minutes three people walk by to go to different areas no one said no acknowledgment nothing not someone would be right with you nothing zero had to leave take my business elsewhere you're horrible
Great staff!!
Great food and customer service
I went to this location to have my coffee remade because another location had made it horribly ! Miss Sandra and her girls were quick to remake my coffee (which was delicious!) and had the best spirits while doing it ! We had a quick chat and they were extremely sweet and personable ! I will be back to this location in the future :)
Worst Dunkin’ in Springfield !! Do not go !!! Will make you wait 20 mins for a coffee and then be rude to you. Worst.
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