The employees were so very helpful with recommending top choices and were super nice. Although they were busy everything was spot on! Thanks Keilisse who took our order and the gentleman who made my bagel (with extra cream cheese) and juggling all other orders today in the back. Keep up the great work guys, Thanks again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Maple Sugar Bacon Breakfast Sandwich, Bagel
Ella Akiyama (ｶﾞﾌﾞﾘｴﾗ 秋山)
I just wanted to drop a review on Keilisse who served me at the counter at 11:03 am. Absolute sweet heart, very helpful, friendly, and was patient with my order decisions. The young blonde girl and the young man working on sandwiches was very helpful and professional too. Ya'll try the Hot Holiday Latte. It's like a cookie bomb hot cocoa drink×10. 😍♥️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Maple Sugar Bacon Breakfast Sandwich, Bagel
Melyblaze Gardens
I paid for a $6 meal deal they made it wrong then refused to make me another sandwich or give me a refund. They were loud and very unprofessional, No customer should deal with this type of treatment. It was so bad I called the cops. These 3 employees here will lie to you about offers then serve you what they want and give you garbage. They gave me a hour old croissant because they were having a bad day. Do not order any food here if you consider your health. Also there manager Maria allowed this behavior because she was not there but on the phone while the older women lied and said I asked for sour dough rather than the truth… I asked for sour dough, the short older woman said it wasn’t offered with the deal. So I said English muffin is fine. Yet she took it upon herself to give me a hour old croissant sandwich that had been sitting on their counter rather than what I ordered. English muffin…. In picture below. That picture was taken 3 mins after I received it. Would you eat it? I’m calling the health department on them. If you have received similar treatment from this Dunkin Location, file a report with there corporate office and follow up with Salema Management at 4 Harding Ave, Ludlow Mass (Derek Salema) Vice President.
Atmosphere: 2
Food: 2
Service: 1
Yiting Chen
the snackin bacon i got are extremely burnt
Atmosphere: 3
Food: 1
Service: 1
G Money
Nani provided exceptional customer service at Dunkin Donuts. When my drink wasn't quite right, she noticed and politely asked if everything was okay. She made sure my order was perfect before I left, all with a bright smile. Her attention to detail really made my day. Thanks, Nani!
Atmosphere: 5
Food: 5
Service: 5
Kelly Cote
Only 2 people working, not their fault that things were backed up. When the woman in line ahead of me complained about the wait, I felt bad for the workers. Until the woman left and then one worker bragged and laughed to the other about how she intentionally took longer to serve the woman after she complained about the wait. I was standing there the whole time, so she punished us both and thought it was hilarious.
The worker was nice to me and prompt but saying that in front of a customer (who also had to wait) is not acceptable.
Atmosphere: 5
Food: 5
Service: 2
Jay
Ordered a bagel with cream cheese, bagel had a swipe of cream cheese only and ordered a coffee and the coffee was completely wrong I said something and they completely dismissed the issue and said no its right. I’m allergic to vanilla bean and they did not care whatsoever! Had to go to a different dunkin to get it fixed. The boys who usually work here get things done correct and are super friendly but it seems the girls who work in the morning are lazy and rude !
Atmosphere: 1
Food: 2
Service: 1
Leanna Volkova
they always clean their machines before 8:30. they close at 9. it can’t take that long but it’s a recurring issue i have with dunkins ?
Food: 1
Service: 2
Zenaida Ortiz
Good service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Coffee Roll, Croissant, Donuts
They never spoke to me in the service car. They said they were closed and it wasn't time yet. Pesimooooo! But the employees serve with a bad attitude! ?? -100/10
Atmosphere: 1
Food: 1
Service: 1
Jose Resto
Worker services are very poor and too security problems as
Atmosphere: 1
Food: 1
Service: 1
Adib Sayegh
Very nice interior freshly remodeled, coffee was goodFood was cold by the time we got home. But it was a nice pleasant stop.
The employees were so very helpful with recommending top choices and were super nice. Although they were busy everything was spot on! Thanks Keilisse who took our order and the gentleman who made my bagel (with extra cream cheese) and juggling all other orders today in the back. Keep up the great work guys, Thanks again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Maple Sugar Bacon Breakfast Sandwich, Bagel
I just wanted to drop a review on Keilisse who served me at the counter at 11:03 am. Absolute sweet heart, very helpful, friendly, and was patient with my order decisions. The young blonde girl and the young man working on sandwiches was very helpful and professional too. Ya'll try the Hot Holiday Latte. It's like a cookie bomb hot cocoa drink×10. 😍♥️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Maple Sugar Bacon Breakfast Sandwich, Bagel
I paid for a $6 meal deal they made it wrong then refused to make me another sandwich or give me a refund. They were loud and very unprofessional, No customer should deal with this type of treatment. It was so bad I called the cops. These 3 employees here will lie to you about offers then serve you what they want and give you garbage. They gave me a hour old croissant because they were having a bad day. Do not order any food here if you consider your health. Also there manager Maria allowed this behavior because she was not there but on the phone while the older women lied and said I asked for sour dough rather than the truth… I asked for sour dough, the short older woman said it wasn’t offered with the deal. So I said English muffin is fine. Yet she took it upon herself to give me a hour old croissant sandwich that had been sitting on their counter rather than what I ordered. English muffin…. In picture below. That picture was taken 3 mins after I received it. Would you eat it? I’m calling the health department on them. If you have received similar treatment from this Dunkin Location, file a report with there corporate office and follow up with Salema Management at 4 Harding Ave, Ludlow Mass (Derek Salema) Vice President.
Atmosphere: 2
Food: 2
Service: 1
the snackin bacon i got are extremely burnt
Atmosphere: 3
Food: 1
Service: 1
Nani provided exceptional customer service at Dunkin Donuts. When my drink wasn't quite right, she noticed and politely asked if everything was okay. She made sure my order was perfect before I left, all with a bright smile. Her attention to detail really made my day. Thanks, Nani!
Atmosphere: 5
Food: 5
Service: 5
Only 2 people working, not their fault that things were backed up. When the woman in line ahead of me complained about the wait, I felt bad for the workers. Until the woman left and then one worker bragged and laughed to the other about how she intentionally took longer to serve the woman after she complained about the wait. I was standing there the whole time, so she punished us both and thought it was hilarious.
The worker was nice to me and prompt but saying that in front of a customer (who also had to wait) is not acceptable.
Atmosphere: 5
Food: 5
Service: 2
Ordered a bagel with cream cheese, bagel had a swipe of cream cheese only and ordered a coffee and the coffee was completely wrong I said something and they completely dismissed the issue and said no its right. I’m allergic to vanilla bean and they did not care whatsoever! Had to go to a different dunkin to get it fixed. The boys who usually work here get things done correct and are super friendly but it seems the girls who work in the morning are lazy and rude !
Atmosphere: 1
Food: 2
Service: 1
they always clean their machines before 8:30. they close at 9. it can’t take that long but it’s a recurring issue i have with dunkins ?
Food: 1
Service: 2
Good service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Coffee Roll, Croissant, Donuts
They're the best
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They never spoke to me in the service car. They said they were closed and it wasn't time yet. Pesimooooo! But the employees serve with a bad attitude! ?? -100/10
Atmosphere: 1
Food: 1
Service: 1
Worker services are very poor and too security problems as
Atmosphere: 1
Food: 1
Service: 1
Very nice interior freshly remodeled, coffee was goodFood was cold by the time we got home. But it was a nice pleasant stop.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Bacon Egg and Cheese
Great people, ready to
Atmosphere: 4
Food: 4
Service: 4
Everybody runs n dunkin
Atmosphere: 5
Food: 5
Service: 5
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