Dunkin'

350 Cottage St Unit #1 Satellite, Springfield
(413) 737-5905

Recent Reviews

Sort by
nico nico

The Service sucks

Rene Expo

Terrible customer service, waited 20 minutes in a short line to still get the wrong coffee with an attitude to top it off as if I'm bothering them. Ridiculous.

Luis Crespo

Absolutely horrible customer service . Didn't even talk to me when I walked in. There was another customer in the store she was making sandwiches for , so I'm assuming she had already taken care of her at the counter . She didn't ring her up yet . So I stood at the counter waiting and the worker came over with an attitude and I said hello . She apparently got pissed off . Then told me the other customer was in line before . Why is she making food for someone without properly ringing them . Why is there a lack of communication from your worker.
Well thanks for letting me as I'm making my order. She exchanged some foul language in return for my confusion as to what was going on . So I walked out and will never ever return to this dunkin location . You need to get that worker some extra help or get rid of someone with such a negative . Will gladly take my business elsewhere .

Martin Soto

First time I ever got yelled at by anyone working in the service industry for absolutely no reason.
All I said was “I’m here to pick up an order for Martin.”
“Huh?”
“For Martin, please”
“YOU’RE ALL SET. PULL FORWARD SIR!”

In addition, they didn’t even make the coffee right. They didn’t put any of the sweetener that I ordered or the flavor pumps. It was just burnt black coffee with a couple pumps of cream.
And the wake up wraps were ice cold, the tortillas weren’t even cooked.

Food: 1

Service: 1

julie leckman

Service is fantastic!

Atmosphere: 5

Food: 5

Service: 5

Andrew Violette

One of the better dunkins I've been to, fast and reliable!

Atmosphere: 4

Food: 4

Service: 4

Clyde snow

Lid was not on my coffee burnt the piss out of myself and made my 30,000 car a huge mess.

Atmosphere: 1

Food: 1

Service: 1

Jeffrayn10

No straw

Jeffrey Robinson

No straw

Jacqueline Lugo-Ortiz

This dunking donuts need to find a better friendlier staff. They were very unpleasant and unprofessional. Arguing with customers back and forth swearing while customers were asking questions. Very ghetto environment. Need to have a manager on site so when difficulties surface they could be able to address them in the most professional and suitable way. I was never able to order due to the arrogance of staff.

Atmosphere: 1

Service: 1

Autumn Riviere

Food was a little cold but still good the workers were not very friendly but they were not rude

Atmosphere: 4

Food: 3

Service: 3

Recommended dishes: Bagels, Donuts, Croissant

Amanda Lonar

Foods always burnt and drink is ALWAYS wrong. Staff is not friendly either. Honestly drive to the Bay St dunkin, the staff there is awesome and they actually care about the food and drink they are serving.

Atmosphere: 2

Food: 1

Service: 1

Overbey Hawkins

Did not like going to this Dunkin donuts, the cashier damris sucks, had to ask for the same item like five times. Drink ordered signature ice latte tasted tamper so it was thrown out.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bagels, Donuts

Paul Stone

A really good Dunkin! A little out of my way, but worth it. The restaurant was really clean, as was the exterior. Service was quick by a very pleasant young woman! The latte was perfect and the donuts were plentiful and fresh! Absolutely no complaints! This will be my go-to Dunkin from now on.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Heavenly Skull

Slam "dunkin" flavors and endless variety await you

Food: 5

Service: 5

Recommended dishes: Hash Browns, Sausage Egg and Cheese, Apple Fritter, Coffee Roll, Wake-Up Wrap - Sausage Egg and Cheese, Bagels, Turkey Sausage Egg and Cheese, Strawberry, Caramel Iced Macchiato, English Muffin, Muffins, Bottled Water, Plain Stuffed Bagel Minis, K-Cup Pods, Toasted Almond Cold Brew, Brownie Batter Donut, Donuts, Dunkin' Coconut Refreshers, Hazelnut Iced Coffee, Sweet Black Pepper Breakfast Sandwich

Loading...