Dunkin'

273 Hancock St, Springfield
(413) 739-0568

Recent Reviews

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Max Sanchez

I ordered a donut with other things and they didn’t give me my donut they gave me a snacking bacon with so little portions which was 3 dollars as well as the drink I ordered was bitter as I asked sugar in it which didn’t even taste sweet.

Atmosphere: 3

Food: 3

Service: 2

Troubled Beauty

⭐️⭐️⭐️⭐️⭐️
My Go-To Dunkin’!

I absolutely love this Dunkin'! The staff is super friendly and fast, even during the morning rush. My order is always made just right — whether it's a fresh cup of coffee, a classic glazed donut, or my favorite bacon, egg & cheese on a a plain donut. The place is clean, well-stocked, and has that welcoming vibe that makes you want to come back.

They really know how to keep their regulars happy while treating new customers with the same warmth. Big shoutout to the team for always starting my day off right — you're the best!

Atmosphere: 5

Food: 5

Service: 5

Keren Ortiz

First time ever being told to park upfront to wait on two wraps. Like really this Dunkin. It was a mobil order. The whole point of a mobil order is not to wait. Never again.

Atmosphere: 1

Food: 2

Service: 1

Beatrice Charles

I ordered 2 donut 1 plan and 1 glaze old fashioned I got 2 old fashioned donuts. I ordered 1 medium ice coffee with 5 caramel and 4 cream, I got the medium coffee with no caramel. I ordered avocado & crumble 1 bacon I got no bacon. I am very disappointed & upset with the service

Food: 1

Service: 1

Nahaliel F.D

9:12 10/07/2024 I went to get 2 coffees and they mixed up the labels to the drinks I also asked for liquid sugar and they didn’t do that.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Hash Browns

monique boyce

This Dunkin is the worst. Employees are nothing but short of disrespectful never clean store eat on the main floor and refuse to make coffee their job

Atmosphere: 1

Food: 1

Service: 1

chels rohman

Caution if your DoorDash is using this dunkin- they never give the dasher your donuts. Ordered many times and they always forget the donuts. Frustrating for sure

Food: 4

Service: 2

Gerardo Torres

Good area fast service food is okay.

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Hash Browns, Bagels, Plain Stuffed Bagel Minis, Egg and Cheese, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Donuts, Munchkins Donut Hole Treats, Grilled Cheese, Chicken Bacon & Cheese Croissant Stuffer, Wake-Up Wrap - Bacon Egg and Cheese, English Muffin, Croissant, Muffins, Bacon Egg and Cheese, Coolatta, Iced Latte

Carolyn Mutcherson

This Dunkin Donuts is a block from my home. These women are the best! They're always friendly, and professional and get the orders out quickly! Thank

Atmosphere: 5

Food: 4

Service: 5

Janine Sisko

The staff were very rude and my order wasn't even started yet when I got there and I was picking up a door dash delivery for a customer.. so I had to wait 4 mins until someone even came to the counter to wait on me.. then I had to wait another 7 mins for the food and drinks to be ready.. mind you I accepted the delivery about 15 mins prior and I'm sure the customer ordered it before that.. also when I asked for a receipt (because door dash was requiring me to do a pick of receipt in order to accept the food) the girl rolled her eyes at me snatched the bag away and then proceeded to talk smack to the other worker because the receipt was in the bag and she had to open it and re bag it so I could have receipt.. common sense is if it is a pickup for a delivery you should have the receipt showing.. it has the order number and door dash codes on it.. his would I have even known it was my pick up if it had been made before I got there like it should ga be been? If u don't like ur job then quit and find a new one... and if u having a hard day, please don't take it out on customers... u are going to lose business for ur employer and u also lose out on ur tips.. I kno I will never top a rude person.. u shoe respect and are courteous to me.. u get a good tip and I will come back because I will remember that you were awesome..

Vegetarian options: They have veggie wraps and egg white spinach wraps. Plus a while lor more

Parking: It's inside a gas station so you have to find a place that's not a pump if u ate just ordering dunkins .

Atmosphere: 2

Food: 4

Service: 2

Recommended dishes: Hash Browns, Bagels, Donuts, Munchkins Donut Hole Treats, Bacon Egg and Cheese, K-Cup Pods, Dunkin' Coconut Refreshers, Croissant, Iced Macchiato, Muffins, Iced Latte

Robert Brown (BONE.)

Love the manager she makes sure that you get your order in a timely manner and that it is done rite

Atmosphere: 4

Food: 4

Service: 4

Luis Salvador bamaca

No goodThey are too slow to work

Robert Brown

Love the manager she makes sure that you get your order in a timely manner and that it is done

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Donuts

Jah'Leah Millan

Manager is rude literally will lock the door, paying customers are kicked out for nothing and will only let three people in for what? This is the worst Dunkin I ever seen this Dunkin is the worst..?

Food: 1

JOHN CRUZ

If you're in a hurry find another place to get your coffee

Atmosphere: 3

Food: 2

Service: 2

Recommended dishes: Bagel

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