Dunkin'
695 Liberty St #705, Springfield
(413) 399-6277
Recent Reviews
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Employees always miserable and always mess up the order hire new employees 🤏🏼😂
bad service they just stand there and talk and miss place they order
Atmosphere: 1
Food: 1
Service: 1
Same shit different Dunkin. Never get anything right now even a simple black coffee two sugar 😡
Atmosphere: 1
Food: 1
Service: 1
Worst customer service ever, 4 ladies who don’t know what they are doing …
Atmosphere: 4
Food: 2
Service: 1
Very bad customer service, they didn't serve me because I had my service pet with me.
Atmosphere: 1
Food: 3
Service: 1
The manager from this location, Dunkin' Donuts on liberty Street is very unprofessional rude and disrespectful to customers and employees. Something needs to be done. It's sad that these young kids are working under that influence
Food: 5
Please stop trying to give customers ice coffee with a shot of espresso as replacement for a cold brew. It's disgusting and not the same.Just say your out of Cold brew . And why on earth would you put nasty cold foam on it when it wasn't even asked for.
Also every single time I get a order from this location it's horribly wrong and not even close to what I ordered. And it's so bad I can't even drink it. 🤢
Atmosphere: 1
Food: 1
Service: 1
Very bad service,,, waiting just for a donut for like 10 minutes and one of the ladies in the back told me if I need something like hello I’m here waiting for just a donut! When the front lady finally came, told me;
“why that attitude?
Worst service ever in a Dunkin. First and last time I put a foot in it.. 😒
GET BETTER WORKERS.
Can't go wrong with Dunkin coffee!!
Atmosphere: 4
Food: 4
Service: 4
These Sunday workers can’t get anything correct they don’t know what black means they don’t understand the word assorted and they don’t care if someone’s allergies-somebody in the universe help this lazy woke generation
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Found a big piece of paper folded three times inside my croissant. All sassy workers. Bad customer service.
Atmosphere: 1
Food: 1
Service: 1
One of the worst Dunkins by far. Service is slow and managers attitude is terrible.
If I could give this Store less than one star I would spend 20 minutes inside waiting for two items of food while 15 cars and drive-through was served. Will never come here again.
Atmosphere: 1
Food: 1
Service: 1
This dunkins was THE WORST one I've ever been too, woke up and walked there thinking it'd be quick and easy. Boy I was wrong. While One girl infront of us was having issues we were second in line just wanted a dozen donuts and 2 drinks. Took me nearly 10 minutes to even be able to place the order and an additional close to 20 to 25 minutes to get my completed order. All while reminding them I was still missing my 2 drinks while everybody else that ordered after us was receiving their orders, one of the employees (assuming manager of some sort) decided to lecture the customers all of whom were waiting patiently with the occasional reminder of what they were waiting for. In my opinion I'd never go there again or suggest that dunkins to anybody else. Instead of lecturing the customers she should've been helping to make her team more organized with the orders and completing one order fully before working on another. 10/10 WOULD NOT RECCOMEND
Atmosphere: 1
Service: 1
Great people took them a sec to notice me but hey nothing it's perfect in the world and they had a great attitude fast and great service all around. Lobby could be a bit cleaner when not busy. But great job guys love it every time.
Wheelchair accessibility: There is a parking for disabled people and the doors are hands free so ez access also great location next to the bus stop.
Atmosphere: 4
Food: 5
Service: 4
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