Dunkin'

11 Tapley St, Springfield
(413) 734-6382

Recent Reviews

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Michelle G (Meashubishi)

Service sucks there’s NEVER enough staff and the ones that ARE there are so stressed they can’t handle any of it and none of them know anything about PROFESSIONALISM so they take it out on the customers and other staff I HATE this location

Atmosphere: 2

Food: 4

Service: 2

Recommended dishes: Dunkin' Lemonade Refreshers

Xiomara G

it was fast services, clean

Dietary restrictions: no

Kid-friendliness: yes

Wheelchair accessibility: yes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bagel

Steve “steve” Potter

They have great and fast service. And the girl who took our order was so friendly

636haydeng

This Dunkin is by far the worst from employees to the manager Jessica she sits outside multiple times in a row smoking cigarettes and weed right out front or on the side by the drive through while employees are getting slammed inside and forget about if they mess up your order somehow it’s the customer fault not the person making the orders they threaten customers for their mistakes and nothing is said I’ve witnessed this multiple times them and customers having screaming matches over the counters instead of correcting the order or offering a refund they also have mice running around u can hear employees screaming about it right in front of everyone to hear Dunkin needs to get this location in order

Lucan Golds

Service was good.

Parking: Peek time parking can get congested.

Wheelchair accessibility: Wheelchair accessibility, no problem.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Croissant

Autumn Riviere

Stop for friendly the only downfall was I could tell my food was not completely fresh it was a little cold

Atmosphere: 5

Food: 2

Service: 5

Recommended dishes: Donuts, Croissant, English Muffin, Muffins, Munchkins Donut Hole Treats, Egg and Cheese

Eleonore Neufeld

Wow. This is the worst place I've been in for a long long time. The workers are just chilling. Good luck getting them to make your order. Good luck getting them to even take your order. And of course, they don't even make your order right and then the whole show starts again.

Atmosphere: 1

Food: 1

Service: 1

N8*the*Snake*

Need the caffeine fix

Billy

Great ????✌?

Atmosphere: 5

Food: 5

Service: 5

Paul Stone

Went thru the drive thru. No problems. The drink was perfect, as was the pastry that I didn't need ? the server was pleasant.

Food: 5

Service: 5

Julio Feliciano

Waited at the speaker for about 10 minutes before anyone asked me what I wanted. Once I placed my order, it took literally another 15 minutes for me to get my sandwiches, and the girl at the window was so caught up in her phone that she forgot to give me my ice coffee so I had to pretty much raise my voice so I can get her attention and tell her she didn't give me my coffee. I know it's not the most lucrative or pleasant job, but come on, courtesy and work ethic go a long way.

Atmosphere: 1

Food: 3

Service: 1

Edward Bowler

Don't always have certain

Atmosphere: 3

Food: 4

Service: 3

Ron Nichols

? good

Atmosphere: 3

Food: 3

Service: 3

H Rivera

Dougther love it

Atmosphere: 5

Food: 5

Service: 5

Todd O.

Super slow service. Ordered on the app and was charged more than the prices on the app. The matcha iced green tea was tasty though beating out Starbucks.

Atmosphere: 2

Food: 3

Service: 1

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