I’m truly disappointed with the service, the cookies are amazing and it’s a shame the service doesn’t match. I’ve ordered cookies for delivery for a specific day and I did not receive the order. Contacting the owner is a waste of time because she does not reply to any concerns! I placed an order for cookies to come on a Friday and I did not get them until Sunday, She claimed her system was down And that’s why I wasn’t able to get the cookies when I asked. Your system was down, but the same system took my money? I gave her the benefit of the doubt and decided to order cookies from her again and the same thing happened! I ordered cookies Monday night for Tuesday (12-7pm) Because that’s her delivery window, No cookies came Tuesday and no cookies came Wednesday. It’s about to be Thursday and I still haven’t received my order. I recommend not ordering from this lady because you’re not gonna get your cookies on the days you ask for!! Why ask people what days they want the cookies if you’re going to pick what days you’re going to deliver, it’s unacceptable and very annoying, i’d rather my money back. 🙄
Food: 4
Service: 1
Sarah Boucher
Completely unprofessional in my opinion. Don’t waste your money.
Alex Johnson
Best cookies ever.
Atmosphere: 5
Food: 5
Service: 5
Dominick Mogstad
My roommate always goes here, and he brought back some cookies for me to try and even after two days they were DELICIOUS!!! I can't wait to go there one day to try them fresh!!
Roxie
I’m not a major cookie fan but went out of my way to support this business after reading the owner’s story. I would take the cookies to various events I attended, but there was always drama attached to the experience. Often the store wouldn’t be open during posted hours or would be out of advertised cookies. And there was always an excuse or dramatic story. The last time I went, the women in line ahead of me was listening to some excuse about an accident or something as they were out of some of the types of cookies they claimed to have that day. The woman finally told the woman behind the counter that she was tired of all the excuses as this happened all the time, and she was not coming back. I had to concur based on the dismal selection and never went back. It was absolutely no shock when all their stores closed, again with a lot of drama surrounding the closures. It takes more than a decent product to run a successful business. It will be interesting to see if they can get it together in the future.
Atmosphere: 1
Food: 1
Service: 1
b bed
Have never had a cookie from here that wasn’t out of this world, and the workers are always welcoming and friendly. Had the chance to talk to the owner, who was incredibly nice herself. Cannot recommend this spot enough, any competitors “crumble” in comparison.
Atmosphere: 5
Food: 5
Service: 5
Kiara C
These cookies are SO good
Atmosphere: 5
Food: 5
Service: 5
Dior
These cookies are SO good
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Fryer
The best cookie place ever please go try them out
Sarah Halama
Finally tried Hot Oven Cookies today with my daughter. We ordered the lemon flavor and boozy cake flavor and they were BOTH amazingly delicious! We will definitely be going back to try more flavors !
Owner is very welcoming, very sweet. Her cookies are on point.
Atmosphere: 4
Food: 5
Service: 5
Brandi Bass
Incredible experience and spectacular customer service. I can’t say enough good things about the people who own this place and the deliciousness of the cookies. Everything is top tier and every time I come into town, I will come by!
Dietary restrictions: Vegan cookies are available
Atmosphere: 5
Food: 5
Service: 5
Maeghan Reed
Love to grab cookies on my way home from work, Jenei is the sweetest!
Atmosphere: 5
Food: 5
Service: 5
Jason Gilmartin
The ONLY place to get gourmet cookies! Go, already! I promise you'll love it!
Atmosphere: 5
Food: 5
Service: 5
Rochelle DeMoss
I have yet to receive the cookies I ordered in December. They reached out but have not sent the cookies. Worst customer experiences I’ve ever had.
I’m truly disappointed with the service, the cookies are amazing and it’s a shame the service doesn’t match. I’ve ordered cookies for delivery for a specific day and I did not receive the order. Contacting the owner is a waste of time because she does not reply to any concerns! I placed an order for cookies to come on a Friday and I did not get them until Sunday, She claimed her system was down And that’s why I wasn’t able to get the cookies when I asked. Your system was down, but the same system took my money? I gave her the benefit of the doubt and decided to order cookies from her again and the same thing happened! I ordered cookies Monday night for Tuesday (12-7pm) Because that’s her delivery window, No cookies came Tuesday and no cookies came Wednesday. It’s about to be Thursday and I still haven’t received my order. I recommend not ordering from this lady because you’re not gonna get your cookies on the days you ask for!! Why ask people what days they want the cookies if you’re going to pick what days you’re going to deliver, it’s unacceptable and very annoying, i’d rather my money back. 🙄
Food: 4
Service: 1
Completely unprofessional in my opinion. Don’t waste your money.
Best cookies ever.
Atmosphere: 5
Food: 5
Service: 5
My roommate always goes here, and he brought back some cookies for me to try and even after two days they were DELICIOUS!!! I can't wait to go there one day to try them fresh!!
I’m not a major cookie fan but went out of my way to support this business after reading the owner’s story. I would take the cookies to various events I attended, but there was always drama attached to the experience. Often the store wouldn’t be open during posted hours or would be out of advertised cookies. And there was always an excuse or dramatic story. The last time I went, the women in line ahead of me was listening to some excuse about an accident or something as they were out of some of the types of cookies they claimed to have that day. The woman finally told the woman behind the counter that she was tired of all the excuses as this happened all the time, and she was not coming back. I had to concur based on the dismal selection and never went back. It was absolutely no shock when all their stores closed, again with a lot of drama surrounding the closures. It takes more than a decent product to run a successful business. It will be interesting to see if they can get it together in the future.
Atmosphere: 1
Food: 1
Service: 1
Have never had a cookie from here that wasn’t out of this world, and the workers are always welcoming and friendly. Had the chance to talk to the owner, who was incredibly nice herself. Cannot recommend this spot enough, any competitors “crumble” in comparison.
Atmosphere: 5
Food: 5
Service: 5
These cookies are SO good
Atmosphere: 5
Food: 5
Service: 5
These cookies are SO good
Atmosphere: 5
Food: 5
Service: 5
The best cookie place ever please go try them out
Finally tried Hot Oven Cookies today with my daughter. We ordered the lemon flavor and boozy cake flavor and they were BOTH amazingly delicious! We will definitely be going back to try more flavors !
Food: 5
Service: 5
Restaurantji Recommends
Owner is very welcoming, very sweet. Her cookies are on point.
Atmosphere: 4
Food: 5
Service: 5
Incredible experience and spectacular customer service. I can’t say enough good things about the people who own this place and the deliciousness of the cookies. Everything is top tier and every time I come into town, I will come by!
Dietary restrictions: Vegan cookies are available
Atmosphere: 5
Food: 5
Service: 5
Love to grab cookies on my way home from work, Jenei is the sweetest!
Atmosphere: 5
Food: 5
Service: 5
The ONLY place to get gourmet cookies! Go, already! I promise you'll love it!
Atmosphere: 5
Food: 5
Service: 5
I have yet to receive the cookies I ordered in December. They reached out but have not sent the cookies. Worst customer experiences I’ve ever had.
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