For starters my waitress Jennifer had great customer service!! & even though it wasn’t her fault the food was not served hot & fresh! Definitely a disappointment because I woke up wanting a fresh hot omelette & chocolate pancakes! You know the pancakes aren’t warm enough when the butter doesn’t even melt 😐 & the chicken in the omelette was cold as if the plate had been sitting out (the establishment wasn’t packed when I got there)! I came early because the last time my food was cold & that was sometime last year! Since it had been months I figured I’d give this location another chance & the same thing happened again
Atmosphere: 1
Food: 1
Service: 5
Fred Batchelder
I changed my review from over 5 years ago. IHOP changed their app and deleted all my history AND gift card. Went back and forth with customer service for a week that can't find me (Really????) and resolved each time with just open a new account. No Thanks! HELLO DENNYS?
Atmosphere: 3
Food: 5
Service: 1
Luis Salvador bamaca
Very bad service you have to wait a long time to get a table!! If you arrive at least hungry you have to wait about 30 minutesBut the food is excellent 10/10
Allison S
My sister was visiting from out of town and wanted to go out to IHOP for breakfast.We walk in, and the host is nowhere to be seen, and there's a line of 10 people in front of us. No problem. Just need to put our name in, and then we can wander til our table is ready.15 minutes go by, and the line is now out the door. No host in sight. The place wasn't very busy but seemed understaffed with how the waiters were buzzing about. The waitstaff were repeatedly glancing at the line but didn't acknowledge anyone waiting.Nearly 20 minutes standing there looking stupid, my sister just looked at me and sadly knodded towards the door, and we walked out.If a host is on break or something, at least have a waiter fill in. Let people know they'll be there shortly. And if they aren't on break, ffs go GET them!The whole situation was awkward and ridiculous. Never in my life experienced such terrible awful disgraceful service
Service: 1
Lady Ortiz
Worst place ever. We came to celebrate a birthday and we told the workers about it so they could sing happy birthday and never did. Staff were rude af
Lois Zdroykowski
Server was okay but mostly everything else was horrible. I haven't been to IHOP for quite a long time because it was bad the last time I ate at the west springfield location a couple of years ago. The person at the front disappeared for a long time while people continued coming in and waiting for someone to take their name. We stood around and watched at least 4 booths empty but no one was getting seated. Someone even requested to speak to the manager which, of course, didn't happen. While i was waiting, I heard more people say they would not come back (those who hadn't already walked out). I know I won't be back. I realize that sometimes there is a shortage of staff but this was ridiculous.
Food: 1
Service: 1
Lobandit 2k12
2 cups of syrup for 5 pancakesDo better
Atmosphere: 5
Food: 5
Service: 3
Linda Marquis
Good food, excellent service, place could be
Atmosphere: 3
Food: 5
Service: 5
William Gagnon
Decent food, decent service and decent clean
Atmosphere: 4
Food: 4
Service: 4
Christian Rodriguez
The food is ok, but they are very understaffed. I've been there twice in the past 2 months and both time there was a wait with many empty tables. When finally seated the waitres informed me and my family to please be patient because there understaffed.
For starters my waitress Jennifer had great customer service!! & even though it wasn’t her fault the food was not served hot & fresh! Definitely a disappointment because I woke up wanting a fresh hot omelette & chocolate pancakes! You know the pancakes aren’t warm enough when the butter doesn’t even melt 😐 & the chicken in the omelette was cold as if the plate had been sitting out (the establishment wasn’t packed when I got there)! I came early because the last time my food was cold & that was sometime last year! Since it had been months I figured I’d give this location another chance & the same thing happened again
Atmosphere: 1
Food: 1
Service: 5
I changed my review from over 5 years ago. IHOP changed their app and deleted all my history AND gift card. Went back and forth with customer service for a week that can't find me (Really????) and resolved each time with just open a new account. No Thanks! HELLO DENNYS?
Atmosphere: 3
Food: 5
Service: 1
Very bad service you have to wait a long time to get a table!! If you arrive at least hungry you have to wait about 30 minutesBut the food is excellent 10/10
My sister was visiting from out of town and wanted to go out to IHOP for breakfast.We walk in, and the host is nowhere to be seen, and there's a line of 10 people in front of us. No problem. Just need to put our name in, and then we can wander til our table is ready.15 minutes go by, and the line is now out the door. No host in sight. The place wasn't very busy but seemed understaffed with how the waiters were buzzing about. The waitstaff were repeatedly glancing at the line but didn't acknowledge anyone waiting.Nearly 20 minutes standing there looking stupid, my sister just looked at me and sadly knodded towards the door, and we walked out.If a host is on break or something, at least have a waiter fill in. Let people know they'll be there shortly. And if they aren't on break, ffs go GET them!The whole situation was awkward and ridiculous. Never in my life experienced such terrible awful disgraceful service
Service: 1
Worst place ever. We came to celebrate a birthday and we told the workers about it so they could sing happy birthday and never did. Staff were rude af
Server was okay but mostly everything else was horrible. I haven't been to IHOP for quite a long time because it was bad the last time I ate at the west springfield location a couple of years ago. The person at the front disappeared for a long time while people continued coming in and waiting for someone to take their name. We stood around and watched at least 4 booths empty but no one was getting seated. Someone even requested to speak to the manager which, of course, didn't happen. While i was waiting, I heard more people say they would not come back (those who hadn't already walked out). I know I won't be back. I realize that sometimes there is a shortage of staff but this was ridiculous.
Food: 1
Service: 1
2 cups of syrup for 5 pancakesDo better
Atmosphere: 5
Food: 5
Service: 3
Good food, excellent service, place could be
Atmosphere: 3
Food: 5
Service: 5
Decent food, decent service and decent clean
Atmosphere: 4
Food: 4
Service: 4
The food is ok, but they are very understaffed. I've been there twice in the past 2 months and both time there was a wait with many empty tables. When finally seated the waitres informed me and my family to please be patient because there understaffed.
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Excellent waitress and good food!
Atmosphere: 4
Food: 5
Service: 5
Very Fast and tasty!
Atmosphere: 5
Food: 5
Service: 5
Love ❤️ their breakfast, great prices recommend ? it if your
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toast, Pancake Combo, Hash Browns
It is family friendly.The food is good.Service is just o.k.It's not my first choice ?
Atmosphere: 4
Food: 3
Service: 3
My hashbrowns were hard and wasn’t the best, the chicken was burnt to crisp and tasted horrible! the waffles hit the spot tho.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Pancake Combo