Jack Chen II Restaurant (Springfield)

1193 Sumner Ave, Springfield
(413) 782-5858

Recent Reviews

Nevaeh Vaughan

The original owner was better then this new owner because lately I haven’t been liking my food ever since they changed, ive been eating here my whole life and it had never been this disgraceful; They need to step it up and stop slacking.

Atmosphere: 1

Food: 1

Service: 1

Danny Phantom

Love the food and love the people always, it was close to closing time and they let us sit and enjoy our meal. Amazing portions for the price! Best Chinese food around compared to Wong Wok and Little Panda??

Atmosphere: 5

Food: 5

Service: 5

Reinaldo Bonilla Jr.

We had lunch from here on Christmas was average couple things could have been a little better but they served us and we enjoyed what we wanted

Steve Lessard

Called on the way and the person couldn't figure out what I wanted and said she had to call the kitchen and would call me back, 15 minutes plus I arrived at the place and just as I walked in she called, and said that I was right. Placed my order and sat in a cold room with just a little electric heater. Got my food went home and it was horrible, the worst food I have ever had from here....and probably the last. They just don't care about quality or customer service.

Atmosphere: 1

Food: 1

Service: 1

Karl Hulseberg

Ordered and food is always good. But service and accuracy is terrible. They repeated every I ordered. But when food arrived, multiple items missing. Also prices are not accurate on line. Expect $2.00 more for each

Food: 5

Service: 2

Ana Reinoso

Got delivery and it was actually good. Especially the crab rangoon...

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Chow Mein

Jake Maier

Solid 5 stars! They are exceptional!

Atmosphere: 5

Food: 5

Service: 5

Judith Harris

Food is very good and

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken Wings and a Baby Chicken Wing SMH

Sonia M.

My go to Chinese place. Food is always delicious and the dinner combo portions are filling. Food is served fast and the staff are pleasant.

10 3

Was charged $309 extra for nothing and charged 2x for the food because of a mistake caused by the owners putting someone who didn't know how to do their job correctly in a position dealing with money. I was refunded quickly but have to wait 5 to 10 business days for it. I don't know who's ok with missing $300+ for up to 2 weeks when they have a family to feed and bills to pay, but it's totally unacceptable. This is a very serious mistake. Never will I be a customer again and will pass this along to everyone else I know who orders food. You're losing multiple customers over this . Thank you for doing something that is basically taking the food out of a child's mouth.

Service: 1

Athena Gamble

This is the only Chinese restaurant I go to now. The food is good, the delivery is fast, and being able to order online is easy.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Wings

Crystal Martinez

Let’s just say that the first time I ever tried the food from this place it was amazing. The second time wasn’t so great my chicken wings were stale and smelled and tasted like they were cooked in old grease. The third time I waited over an hour for food, called the restaurant phone didn’t ring, waited 10 min till I was finally able to get someone on the phone. To get the run around about my food to be told it was on its way to someone calling me back and saying the kitchen never received it. Unorganized is all I can say cause I spoke to three different people and got a different response from those three people. Let’s just say that was my last time ordering from this place I’m not one to leave reviews but today was the day.

Atmosphere: 1

Food: 1

Service: 1

Linda W

I'm in the middle of moving so i ordered delivery service and they did a good job on that - something that seems difficult around here. the prices are a bit steep for the quality - it's ok, more like fast-food Chinese. however, I ordered again and paid extra on two items for duck sauce and never received them. I called right away and was told the manager would call me. an hour+ later, still no call. I called again, this time someone called in 15minutes. they blamed it on me stating I wasn't charged extra, but I had the invoice that showed clearly the added cost to each item. he then blamed their printer - yet I was charged $1 for ordering online - a "processing fee" his final offer was I'd get extra sauce the next time I ordered! there will be no next time. i paid cash so...beware, or at least stress any extras you paid for. i really like duck sauce, rarely have it, and was looking forward to the treat

Deanna F.

Great delicious Chinese food! They have lunch and dinner meals which are reasonably priced! Their takeout food is always ready when stated and hot! I would highly recommend this place :-)

Dr. Beer

Great service ? i love pork fried rice ?

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Jack Chen II Restaurant (Springfield)

1193 Sumner Ave, Springfield, MA 01118
(413) 782-5858