Don't go to KFC on State St. In Springfield Massachusetts.
Atmosphere: 1
Food: 1
Service: 1
Justin Tunis
Couldn't fulfil app order. Manager shut the window on me and walked away for 5 min when I asked if they could substitute the 4 tenders they didn't have for something else on a $31.55 order. She then threatened to call cops on me if I didn't leave when she couldnt give me a refund or even give any guidance on how to get one or what number to calm. Pull away and figure it out yourself I guess?
20 min on phone with corporate to get a refund in 3 days. I understand these issues with the alls, but it was easily fixable. The attitude and impatience with reasonable questions was complete trash.
Service: 1
Alex Alves
Expect to sit in the drive through for a minimum of 30 minutes, even if there is no one else in line. I actually can’t comprehend how this place is so bad constantly and they NEVER improve. They’re always out of what you order too.
Atmosphere: 1
Food: 2
Service: 1
Luis Morales
It smells good on the outside as soon as you walk in you're greeted by people who don't speak English. I shouldn't have to speak Spanish to get my order and to screw it up too I threw money out the window
Atmosphere: 1
Food: 2
Service: 2
Joseph E Cowen
Mmm mmm mmm, chicken
Atmosphere: 5
Food: 5
Service: 5
Nena Aguayo
Literally waited an hour for my food and the cashier thought it was funny that I was still waiting for the food
Food: 2
Service: 1
Michael Mckrieth
KFC CHICKEN GOOD /WILL BE BACK
Diana R.
Take forever to take orders, never have desserts or patties after a certain time. Smh
Andrew Plourd
There is an employee named Iliana (spelling may be incorrect) who is an absolute PLEASURE and goes above and beyond. This is the person to promote, this is the person to give a raise, and THIS is the beautiful young lady you DO NOT want to lose. Thank you Iliana for your great customer service and going above and beyond. With a genuine and beautiful smile the whole time!
Atmosphere: 5
Food: 5
Service: 5
Idalia Guzman
Cashier & shift mgr were excellent in customer service and suggestions for a better but less cost dinner for the family. The Ludlow, Mass KFC is our #1 to go from now on due to service, cleanliness & accuracy in our orders.
Since covid the flavor of food is consistent not changed still good Seems other places seems changed their flavors some how
Atmosphere: 5
Food: 5
Service: 5
Loryn Posusky
I was really disappointed the last time I went here. Usually the service and the food are great. But the customer service was awful. The woman in the drive thru was super rude, had an attitude and never gave us our receipt or put our order in. We had paid and had to wait on food to be cooked and were given a 10 to 15 minute estimate. 45 minutes later we had to go in just for them to tell us the order was never even filled. They gave more attitude and the food was horrible! Not sure I'll be eating there again.
Atmosphere: 1
Food: 1
Service: 1
New England Adventures
We visited the KFC in Springfield Mass. The food was good, the service staff exceeded our expectations of food options. Plenty of clean sitting areas. Thumbs up 👍 To the Springfield Mass KFC staff! We'll be back!
Atmosphere: 3
Food: 5
Service: 5
First Last
I went inside and placed my order. Then I asked to use the restroom. There is only one restroom and one stall. So you would think it would be clean. Instead, inside of an actual public food establishment, the restroom was horrendous. There was literal feces all over the place. There was marijuana crumbs on the sink from someone rolling up on the sink and no one had cleaned it up. There was dried hard fecal matter all over the restroom. I literally opened the door and closed it back. I waited until I got home to use the restroom. I would literally rather starve and pee my pants then ever return to this disgusting establishment.
Atmosphere: 1
Food: 1
Service: 1
Matthew Legere
Very unfriendly staff. Non-professionalism. Food was pulled as if sitting under a heat lamp for 2 hours.
Don't go to KFC on State St. In Springfield Massachusetts.
Atmosphere: 1
Food: 1
Service: 1
Couldn't fulfil app order. Manager shut the window on me and walked away for 5 min when I asked if they could substitute the 4 tenders they didn't have for something else on a $31.55 order. She then threatened to call cops on me if I didn't leave when she couldnt give me a refund or even give any guidance on how to get one or what number to calm. Pull away and figure it out yourself I guess?
20 min on phone with corporate to get a refund in 3 days. I understand these issues with the alls, but it was easily fixable. The attitude and impatience with reasonable questions was complete trash.
Service: 1
Expect to sit in the drive through for a minimum of 30 minutes, even if there is no one else in line. I actually can’t comprehend how this place is so bad constantly and they NEVER improve. They’re always out of what you order too.
Atmosphere: 1
Food: 2
Service: 1
It smells good on the outside as soon as you walk in you're greeted by people who don't speak English.
I shouldn't have to speak Spanish to get my order and to screw it up too I threw money out the window
Atmosphere: 1
Food: 2
Service: 2
Mmm mmm mmm, chicken
Atmosphere: 5
Food: 5
Service: 5
Literally waited an hour for my food and the cashier thought it was funny that I was still waiting for the food
Food: 2
Service: 1
KFC CHICKEN GOOD /WILL BE BACK
Take forever to take orders, never have desserts or patties after a certain time. Smh
There is an employee named Iliana (spelling may be incorrect) who is an absolute PLEASURE and goes above and beyond. This is the person to promote, this is the person to give a raise, and THIS is the beautiful young lady you DO NOT want to lose. Thank you Iliana for your great customer service and going above and beyond. With a genuine and beautiful smile the whole time!
Atmosphere: 5
Food: 5
Service: 5
Cashier & shift mgr were excellent in customer service and suggestions for a better but less cost dinner for the family. The Ludlow, Mass KFC is our #1 to go from now on due to service, cleanliness & accuracy in our orders.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Since covid the flavor of food is consistent not changed still good
Seems other places seems changed their flavors some how
Atmosphere: 5
Food: 5
Service: 5
I was really disappointed the last time I went here. Usually the service and the food are great. But the customer service was awful. The woman in the drive thru was super rude, had an attitude and never gave us our receipt or put our order in. We had paid and had to wait on food to be cooked and were given a 10 to 15 minute estimate. 45 minutes later we had to go in just for them to tell us the order was never even filled. They gave more attitude and the food was horrible! Not sure I'll be eating there again.
Atmosphere: 1
Food: 1
Service: 1
We visited the KFC in Springfield Mass. The food was good, the service staff exceeded our expectations of food options.
Plenty of clean sitting areas.
Thumbs up 👍 To the Springfield Mass KFC staff! We'll be back!
Atmosphere: 3
Food: 5
Service: 5
I went inside and placed my order. Then I asked to use the restroom. There is only one restroom and one stall. So you would think it would be clean. Instead, inside of an actual public food establishment, the restroom was horrendous. There was literal feces all over the place. There was marijuana crumbs on the sink from someone rolling up on the sink and no one had cleaned it up. There was dried hard fecal matter all over the restroom. I literally opened the door and closed it back. I waited until I got home to use the restroom. I would literally rather starve and pee my pants then ever return to this disgusting establishment.
Atmosphere: 1
Food: 1
Service: 1
Very unfriendly staff. Non-professionalism. Food was pulled as if sitting under a heat lamp for 2 hours.
Atmosphere: 4
Food: 2
Service: 1
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