McDonald's

360 Main St, Springfield
(413) 739-3534

Recent Reviews

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D M. R.

Several times I come here and the Hispanic skinny manager with the blue on has no type of professionalism. She’s rude. Does not know how to greet customers and has a really hard time communicating at all. No PEOPLE skills along side the people she manages. No leader skills.

Keila Rolon

I did an order online and I got no fries for my kids Oder the point of online is because we can’t get to them so not Instacart is not easy to speak to someone so I lost the fries for the

Atmosphere: 2

Food: 2

Service: 4

N Alejandra

Don’t come.

Atmosphere: 1

Food: 1

Service: 1

Oscar Carrasco

Fast food got food fast

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg \u0026 Cheese Biscuit, Sausage, Oatmeal Raisin Cookie

Ky Lindsay

Play me a good place to go to

Atmosphere: 4

Food: 4

Service: 4

Alexandra Astone

Although we spent money there, they didn't allow us to use the restroom. I understand people ask to use it randomly, but we were customers... The security guy was very nice and the place was clean.

Atmosphere: 4

Food: 4

Service: 2

Lindsay Ford

This store should not offer Uber Eats. I’ve had repeated issues and today after the order was delayed by a half hour it was cancelled.

Just don’t offer a delivery service if you can’t manage it. It’s really that simple.

Editing to add a response to the owner:

There is nothing wrong with the service Uber provided. I watched not one, not two, not three, not four, but FIVE drivers attempt to go to your restaurant to pick my order up, and they all had to leave empty handed because the order wasn't ready.

If you truly want to help, please take responsibility for the issue, which is solely your restaurant's. I ended up ordering from another McDonalds once my order was cancelled, and I had no issues.

Service: 1

Steven Anderson

It's Macdonald's plain as that

Atmosphere: 3

Food: 3

Service: 3

PJ Stuart

My daughters started going to a program so we stopped at this McDonald's to eat beforehand. I took them to the bathroom, and when we came out my daughter ate a nugget before a man came over and told us a guy had come in and was going through their happy meals, so they shouldn't eat them. I told the staff, and no one cared so had to rebuy food. My daughter started vomiting a hour later.

Figured it would be safer to go through the drive thru, so we ordered and were told there were no chocolate shakes, only to pull up to the windows and see a shake sitting right there. The kid looked sheepish when questioned and made us a shake.

Went today and and was told they were putting the milkshake machine back together after cleaning at 11:30 a.m. I canceled the order and left. We won't be back to any McDonald's in this franchise. If you don't want to make shakes then stop advertising them and take them off the menu.

Atmosphere: 1

Food: 1

Service: 1

Michael

Always fresh

Atmosphere: 5

Food: 5

Service: 5

Mark Latino

Excellent !

Atmosphere: 5

Food: 5

Service: 5

duck610six

Not so great service. I didn't know customers needed to know someone in order to skip the line, so I used the restroom and walked out. Without properly washing my hands btw because there was no hand soap. 👎

Service: 1

Lok Evol

Stood there for 20 minutes before placing a order

Atmosphere: 1

Food: 1

Service: 1

Dima Kozar

Shit service, they
ignore me fire them all

Atmosphere: 1

Food: 1

Service: 1

HSR109

When something goes wrong the employees REFUSE to refund your money or REPLACE the item. The managers must get the money taken right out of their personal checks for the refunds

Atmosphere: 3

Food: 3

Service: 1

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