McDonald's
360 Main St, Springfield
(413) 739-3534
Recent Reviews
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Several times I come here and the Hispanic skinny manager with the blue on has no type of professionalism. She’s rude. Does not know how to greet customers and has a really hard time communicating at all. No PEOPLE skills along side the people she manages. No leader skills.
I did an order online and I got no fries for my kids Oder the point of online is because we can’t get to them so not Instacart is not easy to speak to someone so I lost the fries for the
Atmosphere: 2
Food: 2
Service: 4
Don’t come.
Atmosphere: 1
Food: 1
Service: 1
Fast food got food fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg \u0026 Cheese Biscuit, Sausage, Oatmeal Raisin Cookie
Play me a good place to go to
Atmosphere: 4
Food: 4
Service: 4
Although we spent money there, they didn't allow us to use the restroom. I understand people ask to use it randomly, but we were customers... The security guy was very nice and the place was clean.
Atmosphere: 4
Food: 4
Service: 2
This store should not offer Uber Eats. I’ve had repeated issues and today after the order was delayed by a half hour it was cancelled.
Just don’t offer a delivery service if you can’t manage it. It’s really that simple.
Editing to add a response to the owner:
There is nothing wrong with the service Uber provided. I watched not one, not two, not three, not four, but FIVE drivers attempt to go to your restaurant to pick my order up, and they all had to leave empty handed because the order wasn't ready.
If you truly want to help, please take responsibility for the issue, which is solely your restaurant's. I ended up ordering from another McDonalds once my order was cancelled, and I had no issues.
Service: 1
It's Macdonald's plain as that
Atmosphere: 3
Food: 3
Service: 3
My daughters started going to a program so we stopped at this McDonald's to eat beforehand. I took them to the bathroom, and when we came out my daughter ate a nugget before a man came over and told us a guy had come in and was going through their happy meals, so they shouldn't eat them. I told the staff, and no one cared so had to rebuy food. My daughter started vomiting a hour later.
Figured it would be safer to go through the drive thru, so we ordered and were told there were no chocolate shakes, only to pull up to the windows and see a shake sitting right there. The kid looked sheepish when questioned and made us a shake.
Went today and and was told they were putting the milkshake machine back together after cleaning at 11:30 a.m. I canceled the order and left. We won't be back to any McDonald's in this franchise. If you don't want to make shakes then stop advertising them and take them off the menu.
Atmosphere: 1
Food: 1
Service: 1
Always fresh
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent !
Atmosphere: 5
Food: 5
Service: 5
Not so great service. I didn't know customers needed to know someone in order to skip the line, so I used the restroom and walked out. Without properly washing my hands btw because there was no hand soap. 👎
Service: 1
Stood there for 20 minutes before placing a order
Atmosphere: 1
Food: 1
Service: 1
Shit service, they
ignore me fire them all
Atmosphere: 1
Food: 1
Service: 1
When something goes wrong the employees REFUSE to refund your money or REPLACE the item. The managers must get the money taken right out of their personal checks for the refunds
Atmosphere: 3
Food: 3
Service: 1
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