McDonald's

1402 Allen St, Springfield
(413) 783-8044

Recent Reviews

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urfavvyashii

I just wanted to get food on a snowy day but the food was disgusting and the fries were nasty and the bread tasted sweet and sour

Atmosphere: 1

Service: 1

N Brown

On Saturday morning 11/29, I was really roughed up by a store manager working the drive-through. There was a mixup in the order. We didn’t get what we ordered and she insisted that since she repeated what she gave us that she was right. I said it really doesn’t matter what you said it’s what we said when we ordered. She was so insulting. She forcibly gave me my money back and refused to serve me and told me to leave. Told me “just go”. Have never been treated like that…. Next she used the leverage that she was a store manager, and when I asked her for her name, she said she didn’t have to give it… just wanted me to leave. My wife has been ordering the same thing for years at this drive-through on Saturday morning. It was one of the worst displays of “we don’t care about the customer” that i’ve ever experienced..

Atmosphere: 4

Food: 4

Service: 2

Eric Rosa

This establishment frequently messes up most orders. It’s actually rare if I stop in here and get everything I ordered without having to ask for it and show receipts. Once again today I was proven these words are true. After using the Mobile app and getting to window to confirm my order, I was asked if I wanted a receipt. I said “no” just to see if they would intentionally forget something. Sure enough, 2 burgers and 1 small fry were missing from the order. I should go hit the casino now. I’ll drive a few extra minutes to different fast food spot next time I want to eat garbage.

Atmosphere: 1

Food: 2

Service: 1

diana rosario

Everytime I order more Oreo for my McFlurry I never get it. I’m paying more money and never get it ughhhhhh WTH

Sergio Santa

Food was cold. They didn't even put nuggets in either of my children's happy meals

Atmosphere: 1

Food: 1

Service: 1

Luis Torres (Luis)

Opens at 6:00 A.M

Jeffrey DeMarey

Breakfast is best

Atmosphere: 5

Food: 5

Service: 5

Chris Picard

Not bad

Atmosphere: 4

Food: 4

Service: 4

Jaime Vazquez

Quick service most of the time

Sara Fraker

The woman at the counter was very kind and took our order with a smile.

Atmosphere: 5

Food: 5

Service: 5

Ing Soc

Long waits. Stale food. Wrong orders. Maybe exceedingly high staff turnover? MCD is okay just not this location.

Atmosphere: 4

Food: 1

Service: 1

Timothy Rodowicz

Awful... The woman at the register clearly did not speak English and could not understand us. I asked for a number 5, which is a 10 piece nugget meal, and somehow got a double quarter pounder meal with no drink. I tried to ask if ice cream was available, because I wanted a flurry, and she just kept staring at me dumbfounded before finally putting in an order for a small vanilla cone on her own without me asking for it. I should have listened to my nephew and went through the drive through but I always have bad experiences with that too and it probably would have ended up worse.

-- In a nutshell --
Went for just a chicken nugget meal for my nephew and left with two $15 meals and a $2 scoop of ice cream.. Don't get me started on the prices these days...

Atmosphere: 2

Food: 2

Service: 1

Tammy Grimes

From the management staff down to the line workers…. Everyone is kind and really try hard for customer satisfaction. I go almost everyday and day after day I receive superior service.

Atmosphere: 5

Food: 4

Service: 5

Robert Egan

Fries weren’t salty but the rest is good, but it’s just the fries, send more people to the ocean to get more salt for the fries

Atmosphere: 5

Food: 4

Service: 5

Thomas Lorant

Honestly, this McDonalds has come a long way, and I've had the pleasure of watching the transformation. The staff really try to get to know ow their customers. The service and delivery is impeccable. The management team really got this place in order.

Atmosphere: 5

Food: 4

Service: 5

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