The food was average, but not great. The service was good. This place isn't bad by any means, but there are better places in the area.
Atmosphere: 4
Food: 3
Service: 4
Edward Guzik
Excellent service.
Atmosphere: 5
Food: 4
Service: 5
Ayaz Ahmad
The burgers are ok prices affordable not bad nothing to write home about. However this review is about my server. She was very rudely shoved into by a customer with his arm into her chest. He did it totally intentionally. Right after this happened she went on to serve his table. Bravo for being that patient. Give this server a raise because I would've been fired for sure.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Burger
Cindy Grandmont-Bodine
This Plan B is a hot mess. We arrived at 4pm, it took 15 minutes to have our order taken, and there were only 2 people seated in the restaurant. It took a full hour to get our food, 3 burger were cold and the 4th meal completely wrong. On top of that when we asked if the food would be out soon at 4:50 someone came to our table from the kitchen, looking very unkept started yelling at us that she was doing the best she could, there is an issue with a burger bun. When the food came out, COLD and they threw it on the table they didn't even know what burger was what and after checking the burgers items that we order were missing. Not worth $120. No discount or apology was offered. We were went there to celebrate our teens birthday. NEVER AGAIN
Jessica Green
We chose Plan B Burgers based on reviews claiming it had the best burgers in Springfield. Unfortunately, our experience didn't live up to the hype.
Despite the restaurant not being busy and having plenty of staff, the cleanliness was lacking—we found crayons and silverware under our table. Our party of six all ordered burgers cooked pink, yet every one of them was overdone. The fries were cold, and one burger was missing its sauce entirely.
Service was also disappointing, as no one returned to check on us, leaving us without an opportunity to address these issues. Overall, our visit was underwhelming, and we wouldn’t rush back.
Would not recommend it unless you enjoy lackluster service and overpaying for subpar food.
Atmosphere: 1
Food: 1
Service: 1
Loreen McDonald
I've eaten at plenty of restaurants but this had to be one of the worst. My husband ordered a basic burger with fries. It was so overcooked that I was questioning if the sole of his shoe was missing. The vegetables that were on the burger should never have left the kitchen (spoiled and flavorless). I asked for lemon with my ice tea and received none. My cousin ordered a pretzel burger and was served a piece of plastic in it. The manager never came to the table to address the situation either. All in all it was a totally horrible experience! I can guarantee that we will never return to this establishment. I would certainly not recommend, even my worst enemy, to waste their hard earned money to dine here.
Slick S
How does this place stay in business? Went at 5pm on a Thursday, place was not busy at all. Server was quick to greet me, but then didn't come back with the drink over for over 10 minutes. When I ordered a 2nd one, it was like she forgot again. Was standing at the register (didn't seem to have any tables besides our party of four) 15 minutes later, when a woman at my table said kinda loudly "what happened to your drink?". Server overheard, then went and got the drink. On top of that, the drinks were VERY watered down and we're $13 each. So, for $26 and nearly 30 minutes of waiting, I got maybe two shots of vodka total. Atmosphere was messy, nobody seemed to be cleaning, stuff was left on tables, and no manager in sight. Definitely have no plans to return. Much better food and service nearby. Two stars as staff was friendly and wings were decent.
Parking: Tons of parking.
Atmosphere: 1
Food: 3
Service: 1
Josh Green
Went for the first time. Burger was dry and missing sauce. Fries sucked and we're luke warm. $56 for 2 burgers.....yeah....never again.
Atmosphere: 3
Food: 2
Service: 4
Edickson Espinal
Excellent 👌
Atmosphere: 5
Food: 5
Service: 5
Sam Hazelwood
Ordered fish and chips tonight for dinner. This is what you get for $19. Pathetic. So if you were thinking about ordering the same don’t.
I i ordered the macaroni with grilled chicken plate. Chicken juicy but cheese sauce that's on this dish today smelled more like the city dump than edible food.. I took my meal with me after only having one piece of the chicken. My car smells like someone had a bad case of diarrhea; this is a result of me having my uneaten meal in my car. This is with the windows open. I'm not well. I had this same dish sitting at the bar two weekends ago enjoyed it so much. Today I was gravely soured me on this dish. #no more pasta in white sauce
Atmosphere: 5
Food: 1
Service: 5
merik Schechter
I was waiting 10 min in the front no hostest at the desk then when I was sat down for another 8 min no one knew my waiter was so I left
Ashley Sandstrom
We walked in, and the host left her stand as soon as we did. We are a large party of 6 adults. It took more than 5 minutes to be seated in a nearly completely empty restaurant. Once seated, we waited more than 15 minutes to be greeted by a server, which never happened. After roughly 15 minutes, we got up and left. There were at least 5 staff members that did not appear busy with anything other than idle chit-chat, which we were able to overhear part of. One staff was sweeping, what already appeared to be a clean floor. They ignored our table completely, but at least the place is clean.
Atmosphere: 1
Service: 1
Ericka Sandstrom
My family of 6 went to Plan B for dinner. They sat us shortly after we walked in. We waited for 18 minutes for the server, who never came. In the time of waiting, we saw multiple workers moving around, some just talking amongst themselves, and avoiding eye contact with us. We just walked out because we did not want to waste anymore of our time. 0/5 service.
Service: 1
East Coast
Sat at the bar with Gabby and had to wait almost 10 minutes to even be acknowledged. A quick "hi guys I'll be right with you" goes a long way. I never got another drink and was never asked. The whole experience was mind boggling. It's like we were a last minute thought every single time. There was maybe 6 people at the bar. Just really crummy service.
The food was delicious but not worth the irritation Gabby brought with it.
The food was average, but not great. The service was good. This place isn't bad by any means, but there are better places in the area.
Atmosphere: 4
Food: 3
Service: 4
Excellent service.
Atmosphere: 5
Food: 4
Service: 5
The burgers are ok prices affordable not bad nothing to write home about. However this review is about my server. She was very rudely shoved into by a customer with his arm into her chest. He did it totally intentionally. Right after this happened she went on to serve his table. Bravo for being that patient. Give this server a raise because I would've been fired for sure.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Burger
This Plan B is a hot mess. We arrived at 4pm, it took 15 minutes to have our order taken, and there were only 2 people seated in the restaurant.
It took a full hour to get our food, 3 burger were cold and the 4th meal completely wrong.
On top of that when we asked if the food would be out soon at 4:50 someone came to our table from the kitchen, looking very unkept started yelling at us that she was doing the best she could, there is an issue with a burger bun. When the food came out, COLD and they threw it on the table they didn't even know what burger was what and after checking the burgers items that we order were missing. Not worth $120. No discount or apology was offered.
We were went there to celebrate our teens birthday. NEVER AGAIN
We chose Plan B Burgers based on reviews claiming it had the best burgers in Springfield. Unfortunately, our experience didn't live up to the hype.
Despite the restaurant not being busy and having plenty of staff, the cleanliness was lacking—we found crayons and silverware under our table. Our party of six all ordered burgers cooked pink, yet every one of them was overdone. The fries were cold, and one burger was missing its sauce entirely.
Service was also disappointing, as no one returned to check on us, leaving us without an opportunity to address these issues. Overall, our visit was underwhelming, and we wouldn’t rush back.
Would not recommend it unless you enjoy lackluster service and overpaying for subpar food.
Atmosphere: 1
Food: 1
Service: 1
I've eaten at plenty of restaurants but this had to be one of the worst. My husband ordered a basic burger with fries. It was so overcooked that I was questioning if the sole of his shoe was missing. The vegetables that were on the burger should never have left the kitchen (spoiled and flavorless). I asked for lemon with my ice tea and received none. My cousin ordered a pretzel burger and was served a piece of plastic in it. The manager never came to the table to address the situation either. All in all it was a totally horrible experience! I can guarantee that we will never return to this establishment. I would certainly not recommend, even my worst enemy, to waste their hard earned money to dine here.
How does this place stay in business?
Went at 5pm on a Thursday, place was not busy at all. Server was quick to greet me, but then didn't come back with the drink over for over 10 minutes. When I ordered a 2nd one, it was like she forgot again. Was standing at the register (didn't seem to have any tables besides our party of four) 15 minutes later, when a woman at my table said kinda loudly "what happened to your drink?". Server overheard, then went and got the drink. On top of that, the drinks were VERY watered down and we're $13 each.
So, for $26 and nearly 30 minutes of waiting, I got maybe two shots of vodka total.
Atmosphere was messy, nobody seemed to be cleaning, stuff was left on tables, and no manager in sight.
Definitely have no plans to return. Much better food and service nearby. Two stars as staff was friendly and wings were decent.
Parking: Tons of parking.
Atmosphere: 1
Food: 3
Service: 1
Went for the first time. Burger was dry and missing sauce. Fries sucked and we're luke warm. $56 for 2 burgers.....yeah....never again.
Atmosphere: 3
Food: 2
Service: 4
Excellent 👌
Atmosphere: 5
Food: 5
Service: 5
Ordered fish and chips tonight for dinner. This is what you get for $19. Pathetic. So if you were thinking about ordering the same don’t.
Atmosphere: 4
Food: 2
Service: 3
Restaurantji Recommends
I i ordered the macaroni with grilled chicken plate. Chicken juicy but cheese sauce that's on this dish today smelled more like the city dump than edible food.. I took my meal with me after only having one piece of the chicken. My car smells like someone had a bad case of diarrhea; this is a result of me having my uneaten meal in my car. This is with the windows open. I'm not well. I had this same dish sitting at the bar two weekends ago enjoyed it so much. Today I was gravely soured me on this dish. #no more pasta in white sauce
Atmosphere: 5
Food: 1
Service: 5
I was waiting 10 min in the front no hostest at the desk then when I was sat down for another 8 min no one knew my waiter was so I left
We walked in, and the host left her stand as soon as we did. We are a large party of 6 adults. It took more than 5 minutes to be seated in a nearly completely empty restaurant. Once seated, we waited more than 15 minutes to be greeted by a server, which never happened. After roughly 15 minutes, we got up and left. There were at least 5 staff members that did not appear busy with anything other than idle chit-chat, which we were able to overhear part of. One staff was sweeping, what already appeared to be a clean floor. They ignored our table completely, but at least the place is clean.
Atmosphere: 1
Service: 1
My family of 6 went to Plan B for dinner. They sat us shortly after we walked in. We waited for 18 minutes for the server, who never came. In the time of waiting, we saw multiple workers moving around, some just talking amongst themselves, and avoiding eye contact with us. We just walked out because we did not want to waste anymore of our time. 0/5 service.
Service: 1
Sat at the bar with Gabby and had to wait almost 10 minutes to even be acknowledged. A quick "hi guys I'll be right with you" goes a long way. I never got another drink and was never asked. The whole experience was mind boggling. It's like we were a last minute thought every single time. There was maybe 6 people at the bar. Just really crummy service.
The food was delicious but not worth the irritation Gabby brought with it.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Hand Cut Fries, Burger
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