Popeyes Louisiana Kitchen

489 State St, Springfield
(413) 301-7440

Recent Reviews

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Marlene Polanco Martinez

First time coming to this location and I do not regret it! Got serviced by an amazing lady at drive thru, around 5:20 pm yesterday (July 22,2025) she definitely made my day, the way she handle a lil problem I had, the way she talked to me and everything was just perfect, and the food was AMAZING. Give the lady a round of applause for the amazing way she treats her costumers (Hispanic brown-skinned lady) 😋 definitely coming back soon !

Atmosphere: 5

Food: 5

Service: 5

Adrian Garvin

Good fresh/hot chicken !

Atmosphere: 5

Food: 5

Service: 5

Princess Black

This is my 3rd mobile order for the classic dark which request the dark that includes a wing, a leg and a thigh. On every order I get a breast instead of a thigh. I can’t reach anyone by phone and I am not able to return to store.

Redd Gomez

NASTY FOOD NASTY FOOD NASTY FOOD YUCK

Atmosphere: 1

Food: 1

Service: 1

VIBHU VERMA

A dinner we’ll remember fondly.

Atmosphere: 5

Food: 5

Service: 5

Alex

Joke of a service, how yall hand out pies with PAPER fried on them? would give 0 stars if I could, whoever was the manager on the floor needs to be retrained because how do you let this happen on your floor? Negligent and comfortable handing out inedible food. Poor all around 👎🏻

Atmosphere: 1

Food: 1

Service: 1

deborah simmons

BE CAREFUL!!!!! Ordered my lunch from this place. When I received my food my fries were cold and the chicken taste like it was seasoned with adobo seasoning. I know the taste and smell of it because I use it often. And my drinks was water down and wasn’t what I ordered. I asked for a strawberry lemonade and got a water coke soda.

Susan Colon

I love the beans and rice! Great atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Hailey Rodriguez

Never fails always missing items . I ordered two can dine which is supposed to come with 6 piece wings and tenders and 2 sides . I received tenders and sides but no wings . When you try to call to find a way to resolve they don’t answer the phone. I complaint to app their resolution was a 3$ refund. 6 piece wings do not cost 3$ . This is not the first time they’ve messed up my order . This is by far the worst Popeyes I’ve ordered from. Just wasting my time and money at this point .

Food: 1

Service: 1

dbmnfinity

It's popeyes, you really can't mess this up. the food was fresh and great. I will always recommend popeyes to everyone

Atmosphere: 5

Food: 5

Service: 5

Heavenly Skull

All things chicken and beyond found here.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Chicken Sandwich, Shrimp Tackle Box Combo, 2 Piece Chicken Meal, Chicken Nuggets with Fries, Coleslaw, New Popeyes Boneless Wings, New Honey Lemon Pepper Wings, Combo 3 Peace Chicken Meal with 1 Biscuits and Mash Gravy, Popeyes Bone-In Wings, Popeyes Strawberry Biscuits, Meal 5 Shrimp Fries Biscuit Coke, Chicken Tender Meal, Zing Wings, Mashed Potatoes with Cajun Gravy

Tremendo For You

Even after waiting for fresh chicken over 20min. No only staff was on there phones none switched there gloves to serve on top fresh chicken was way under cooked. Never again.

Atmosphere: 2

Food: 2

Service: 2

Cheryl Moore

Chicken was over cooked and dry but had got on highway on my to work if not I would’ve taken it back.

mimii

yall mad stingy w dis surf n turf... love yall doe🥹🥹

Food: 5

-Ralph Lechuga

Parking lot was full of broken glass from hoodlums breaking into vehicles.

Atmosphere: 1

Food: 4

Service: 5

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