This location sucks they never make my coffee right I can tell them over and over again what I want and they still manage to make it wrong. I’ve tried giving them plenty of chances but I will not go to the location again! They need to hire people that know how to listen and make orders correctly!!!
Food: 1
David Drake
Friendly staff and quick service despite being busy.
Atmosphere: 5
Food: 4
Service: 5
Josh
Its good
Atmosphere: 5
Food: 5
Service: 5
Olivia
The service at this location always seems to be delayed even when there are no customers waiting in line. I always seem to be waiting for orders I’ve made ahead on the app. The staff is very nice but I feel that they are always preoccupied despite no customers in store or in line. ALSO the drive thru at this location is very difficult to see out of so if you use the drive thru proceed with caution!
Lorenzo Cirielli
They need more help. A 35 min wait for a mobile order. Which has happened numerous times at this location. Is it volume of orders?
Atmosphere: 3
Food: 3
Service: 3
Stephanie Cruz
Very disappointed with this location. I go to Starbucks every day, not just for the coffee, but for the experience. Lately though, that experience feels off. The new staff greeted me like they’d rather be anywhere else, my cheese danish tasted like it was reheated on an everything bagel (disgusting), and my coffee was another miss. This happens more often than I’d like. I don’t mind the prices, as long as it’s good. I’m considering switching to Dunkin’ for half the price, at least there I know exactly what kind of disappointment I’m getting.
Atmosphere: 1
Food: 1
Service: 1
Vickicita
They stay open till 9! We need our late drinks! Very nice manager and workers!
Atmosphere: 5
Food: 5
Service: 5
Peter Brown
This black pike place tastes like 2 cups of water were added to it. I got home and poured it in a pot to heat it up and the consistency is that of black tea. I used to go here often on the way to work or on the way home. I will not be returning.
Food: 1
Amarilis Torres
This Starbucks went downhill. I made an online order and as I was inside waiting for my drink, no one approached me or asked if I was waiting on a drink. Had to approach the barista myself after waiting for almost half an hour! Horrible customer service here they ignore you!
stephanie candelaria
I’m really disappointed with this Starbucks location. I ordered a pink drink with one shot of green matcha, and they told me it was added when it clearly wasn’t. This isn’t the first time this has happened. On top of that, the drive-thru line here is always extremely slow much slower than other Starbucks I’ve been to. I really hope management takes a look at staffing and quality control because the service here has been consistently frustrating
Went through drive thru and the girl working was rushing my order. Completely got the order wrong. Got an iced caramel macchiato with white mocha sauce and the whole cup was filled with mocha sauce and barely no coffee. They forgot the sweet cold foam and when I asked for it they basically poured out the little coffee that was in the cup to add the cold foam. I asked for two cookies and got charged for one because instead of listening and taking my order correctly the girl was rushing me out the drive thru to talk to her coworker which she was doing when I pulled up to the window. Chicopee Starbucks is way better! Customer service here sucks!
Atmosphere: 5
Food: 2
Service: 1
j q
Waited forever for my coffee people that ordered after me got their food first, the staff seemed very unhappy.
Atmosphere: 2
Service: 2
Donald B
I waited 30 minutes (no lie, my receipt was time stamped) for a simple drip coffee then asked for a refund.
Service: 1
Stef Burgos
Slowest Starbucks around but convenient
Food: 4
Service: 2
Sue Paolucci
Search terrible slow service the last four times I have been there it’s awful. It takes 10 minutes to get a drink through drive-through when there is only three cars in front of you and hardly any cars in the parking lot!!
This location sucks they never make my coffee right I can tell them over and over again what I want and they still manage to make it wrong. I’ve tried giving them plenty of chances but I will not go to the location again! They need to hire people that know how to listen and make orders correctly!!!
Food: 1
Friendly staff and quick service despite being busy.
Atmosphere: 5
Food: 4
Service: 5
Its good
Atmosphere: 5
Food: 5
Service: 5
The service at this location always seems to be delayed even when there are no customers waiting in line. I always seem to be waiting for orders I’ve made ahead on the app. The staff is very nice but I feel that they are always preoccupied despite no customers in store or in line. ALSO the drive thru at this location is very difficult to see out of so if you use the drive thru proceed with caution!
They need more help. A 35 min wait for a mobile order. Which has happened numerous times at this location. Is it volume of orders?
Atmosphere: 3
Food: 3
Service: 3
Very disappointed with this location. I go to Starbucks every day, not just for the coffee, but for the experience. Lately though, that experience feels off. The new staff greeted me like they’d rather be anywhere else, my cheese danish tasted like it was reheated on an everything bagel (disgusting), and my coffee was another miss. This happens more often than I’d like. I don’t mind the prices, as long as it’s good. I’m considering switching to Dunkin’ for half the price, at least there I know exactly what kind of disappointment I’m getting.
Atmosphere: 1
Food: 1
Service: 1
They stay open till 9! We need our late drinks! Very nice manager and workers!
Atmosphere: 5
Food: 5
Service: 5
This black pike place tastes like 2 cups of water were added to it. I got home and poured it in a pot to heat it up and the consistency is that of black tea. I used to go here often on the way to work or on the way home. I will not be returning.
Food: 1
This Starbucks went downhill. I made an online order and as I was inside waiting for my drink, no one approached me or asked if I was waiting on a drink. Had to approach the barista myself after waiting for almost half an hour! Horrible customer service here they ignore you!
I’m really disappointed with this Starbucks location. I ordered a pink drink with one shot of green matcha, and they told me it was added when it clearly wasn’t. This isn’t the first time this has happened. On top of that, the drive-thru line here is always extremely slow much slower than other Starbucks I’ve been to. I really hope management takes a look at staffing and quality control because the service here has been consistently frustrating
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went through drive thru and the girl working was rushing my order. Completely got the order wrong. Got an iced caramel macchiato with white mocha sauce and the whole cup was filled with mocha sauce and barely no coffee. They forgot the sweet cold foam and when I asked for it they basically poured out the little coffee that was in the cup to add the cold foam. I asked for two cookies and got charged for one because instead of listening and taking my order correctly the girl was rushing me out the drive thru to talk to her coworker which she was doing when I pulled up to the window. Chicopee Starbucks is way better! Customer service here sucks!
Atmosphere: 5
Food: 2
Service: 1
Waited forever for my coffee people that ordered after me got their food first, the staff seemed very unhappy.
Atmosphere: 2
Service: 2
I waited 30 minutes (no lie, my receipt was time stamped) for a simple drip coffee then asked for a refund.
Service: 1
Slowest Starbucks around but convenient
Food: 4
Service: 2
Search terrible slow service the last four times I have been there it’s awful. It takes 10 minutes to get a drink through drive-through when there is only three cars in front of you and hardly any cars in the parking lot!!
Atmosphere: 5
Food: 5
Service: 1
Loading...