Starbucks
1340-A Boston Rd, Springfield
(413) 519-9521
Recent Reviews
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First of all the cashier asked for a tip even before the coffee was served. I asked for a latte, all I got what appeared and taste steamed milk. If I wasn't so far away I would have returned and asked for the money back. Terrible đ
Atmosphere: 3
Food: 1
Service: 1
Everytime I walk into Starbucks, the staff are friendly and take my order rather quickly. I got a bacon sausage and egg wrap along with a melon burst sparked energy venti. The wrap was nice and hot and the drink was refreshing. Itâs clean and the atmosphere is pleasant. It is a little expensive, I spent 14 dollars including the tip.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheese & Fruit Protein Box
Went to the restroom and it smelled awful. As I approached the counter to order I noticed a few homeless guys basically camped out in the front of the store. Walked out without ordering anything. Unsanitary and gross.
Counter server barely looked up when we ordered. No tea on the menu, but the worst was the 50 fruit flies in the food presentation case and all around the place.
Atmosphere: 1
Food: 1
Service: 2
Terrible customer service, one of the worst Starbucks locations I have been at
Atmosphere: 4
Food: 5
Service: 1
Depends on the day what you might get, today it was a raw ham and Swiss croissant and for my husband a still frozen in the middle bacon gouda sandwich. Isnât this just microwaved? Can we leave it in for the full amount of time? This location isnât even busy not sure why weâre rushing food to serve it raw and frozen. The coffee is also inconsistent depending on what time of day I go. Again seems rushed for the lack of business theyâre doing. Slow down so I donât get food poisoning, please.
Atmosphere: 3
Food: 1
Service: 3
I can never say anything about this place. They are all the same. I have great admiration for a great cup of cup and a greater baraista
Atmosphere: 5
Food: 5
Service: 5
The employees here are wonderful, even when they're slammed they maintain composure and good customer service
Coffee was horrible
Atmosphere: 5
Food: 5
Service: 5
Madi was the best part of my experience there. Very professional and her recommended drink was amazing. This store has a great asset and I hope they keep her around. I will visit more often. She was friendly and had good vibes even though the store was busy and clearly understaffed.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I wanted to take a moment to commend you all for your exceptional service and teamwork at around 4:15 PM today. Despite being short-staffed due to an unexpected callout and facing a surge of orders, your team demonstrated remarkable resilience and collaboration.
The way you all managed the active drive-thru window, multiple in-store orders, and mobile orders was truly impressive. You worked seamlessly together, finding innovative solutions and ensuring that every customer received timely and friendly service.
Special kudos to Madi for leading the team so effectively. I may not have caught everyone's names, but I witnessed the outstanding effort and dedication from each one of you. Your professionalism and positive attitude under pressure did not go unnoticed.
Thank you for making my visit a pleasant one, even during a hectic time. Your hard work and teamwork are greatly appreciated!
Atmosphere: 5
Food: 5
Service: 5
Soooooooo slow⊠the place is empty and it still took forever to get my coffee⊠but the cashier was friendly and my coffee tased good⊠which for the price it better be amaaaaazing!
Atmosphere: 4
Food: 2
Service: 3
I have no clue why I spent 6 bucks on a drink ? going back to Dunkin?
Atmosphere: 1
Food: 1
Service: 1
Yelled at me not to come in and told me I had to go through the drive thru because âthey didnât feel like taking ordersâ then refused to let me make any modifications to my drink after telling me I had to go to the drive thru. Tried ordering a London fog. âThat takes too long weâre not gonna do itâWhy do people even come to this Starbucks if youâre just gonna be rude and refuse every order that comes along thatâs ridiculous and I canât wait til someone with no patience talks to coporate about this nonsense. Donât work at Starbucks if you donât want to make orders. Simple as that.
Parking: A lot
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pumpkin Cake
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