Subway

1211 E Columbus Ave, Springfield
(413) 736-7410

Recent Reviews

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Bryan Baeten

Hours are incorrect on Google Maps

Atmosphere: 1

Food: 1

Service: 1

Yolanda Johnson

Great employees, always clean

Atmosphere: 5

Food: 5

Service: 5

Tamika Alexander

Tom the assistant manager was very welcoming made jokes and made my sandwich with love and xtra unhealthy like I asked for it he also did my partners sandwich and it looked amazing
He had great customer service

Atmosphere: 3

Food: 4

Service: 5

Mavin Shavin

It’s a medium place. To be fair, there was only one lady working the store. The place is alright but overall not that good of a place to eat considering it is the ONLY accessible place to eat here.

Atmosphere: 4

Food: 4

Service: 4

Franklin Regino

Place was slammed on 12-13-24 and the two people working handled it impressively well. As soon as the rush was over they immediately cleaned the dining area and apologized about the mess. Very professional employees.

Atmosphere: 4

Food: 5

Service: 5

Genesis Rivera

worst subway I've been. i went with my son, i ordered a foot long and 6 inches. they doesn't haven't meatballs, no cookies, he doesn't know the kind of bread, chicken was cold. doesn't have anything! i said oil and vinager and he asked me if the honey mustard and i said no. oil and vinager and he say doesn't haven't oil and vinager. totally disaster. not recommended.

Atmosphere: 1

Food: 1

Service: 1

Judy Cooper

Ordered food for my grandchildren - turkey - very skimpy and extra for bacon. Subs are mainly bread at this point. $3.00 for a cup for water. I placed an order on the app as it was a special and it came with two cookies (for the grandkids, of course!). I ordered from the subway on Columbus Ave, and it indicated that it was at the Basketball Hall of Fame where we were. I was told that the order was never received that it went to another Subway. Instead of promptly handling the situation the young lady kept telling me she was busy - we were the only ones in the restaurant. A man (I believe from the health department arrived) - I was then forgotten while everyone in my family ate and I had no meal. She told me that I could go the Subway where I placed the order (?) or order again. Then she said she would call her manager - Finally I said no thanks and left.
Yes, it's difficult to find help, but the customer comes first....in this case not at all....

Atmosphere: 2

Food: 1

Service: 1

Lyndsay Bousquet

Ordered 2 custom BLT’s for Delivery. Asked for Bacon Well Done, it was the opposite. Wasn’t warmed AT ALL. The sandwiches were very sloppy all together. Tomatoes had the stem pits in them, etc. Not a quality location, go the other side of Columbus Ave at Pride station. At least they try. Please do better

Food: 1

Tatsiana Bussiere

They were out of everything (no avocado, no grilled chicken, limited bread options). Definitely not worth it.

Atmosphere: 1

Service: 2

Christopher Olivares

Showed up at 5pm and they were closed security said they closed at 3pm. Online said they closed at 9pm

Star goodvives

The worse Subway I ever been. Dude didn’t take my order and I even said good morning and he just ignore me like I wasn’t even there trying to order and he just left to the back…. Unbelievable. I waited a bit and left with

Service: 1

Kevin Harsip

This is not the correct address. If you order from here on your phone your food will go to a different subway location

Adam Kapusta

$8 for a 6 inch with a few pieces of shredded Turkey, not even fully cut slices, 4 little pieces of onion, 3 little cucumbers and some lettuce. Terrible portions for the cost. Probably won’t ever go to a subway again. So many better mom and pop shops around.

Valeria Rodriguez

The hours are wrong, should fix hours online came all the way over here for nothing

Mateo Arnold

I ordered a couple foot longs through the app. I picked them up with relatively no problem other than not being very sure where the store was… The one teenager who was working was wearing earbuds while working… No big deal, I thought, since the order was on the app. when I got home, we realized the turkey sub had no turkey on it… It was a sloppy mustard and lettuce mess. I tried to call the store, but earbud kid certainly couldn’t hear the phone… That’s the only thing that could explain why my three tries went unanswered. I then tried to contact the corporate office and their response was “that’s a local problem contact your local store.” They had no interest in fixing the issue or even acknowledging it really. Subway, you are failing. I have not been back to a Subway since this happened which was about a month ago. I won’t go back.

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