Incredibly tired of finding out I've bought expired products after I've gotten home. You NEED to check while shopping here because they shelves aren't properly stocked and rotated. The lines are never ending and there is no such thing as a quick trip here because it seems like they are understaffed. Do better.
Shayla M.
This is by far the worst Walmart ive ever been to. It is always filthy, you can bet on there being unstoked shelves, whenever i ask employees for help they either dont speak english and have to track down another employee for us, or send me on wild goose chases. The lines at check out at always, ALWAYS extremely long, there is no in and out in this place BECAUSE your going to be waiting in line no matter how much is in your basket. Usually only self check out and maybe 2 or 3 isles open. Its a joke really. Very off putting. You can always out on the deli food service area, seasonal entry area in the womens clothing department, and freezer isles to be a joke and complete mess. It became such an unpleasent exsperience to shop there in person we decided to try the Walmart Grocery App. (You compile a list of groceries, an employee shops for the items for you, you schedule a time to pick them up, and an employee packs them into your car for you.) We have tried this for several months now and i feel like i have a good understanding of what to-and to not order thtough this service. On one hand it is SO CONVIENT and a pleasure to opperate. On the other hand human error happens constantly. Our biggest failure yet has been i made the mistake of ordering 8 large packs of chicken breast. The quaility wasnt up to my admittably snobby standards so when we went to return the remaining unopened 7 packs - it was quiet the orderal. It took an hour and muliple people helping to figure out how to return items through the seperate Grocery App system. Eventually they refunded us, but only after we discover that instead of weighting each package of chicken since ita priced by weight- the employee scanned the most exspensive one and charged up that price for all 8 packs which ended up overcharging us like $10. I no longer buy mulitple packs of anything priced by weight. I also refuse to buy produce because they seem to purposely pick out the least appealing items to sell them. I once ordered 8 green bell peppers intending to use them for stuffed peppers and what i recieved were tiny and misshapened peppers. So i would say meat and produce your best still buying the in prerson, but it is extremely convient with all other items.
Namis R.
Everyone here looks like they came out of the movie Idiocracy, but that's part of coming to Springfield. Find out when welfare checks get sent out, then go here the day before that.
Mellissa K.
This place is literally littered with garbage inside and out in the parking lot. There is only ever about 4 cashiers on register at any given time. Just drive to Chicopee, it's cleaner & the parking lot is more well lit.
J. F.
Walmart on Boston Road in Springfield....seems sometimes like you're entering another country with too many of the employees chattering in their own language. I guess no one ever told them...that is very rude and....this is a work place for them...not a place to socialize. The store lighting has improved, the place seems clean but the clothing area, always cluttered, never enough room between the "aisles", if you can call them that. Many employees don't seem to know where anything is if you ask a question and are for the most part, not very friendly and are not too quick to offer assistance. A lot of people I know drive way out of their way to go to another Walmart, which at first I thought was pretty crazy but after several experiences at this one....I can understand. The best time to go to this Walmart, is when they open, first thing in the morning, get in and get out before it gets crowded and you have to walk a mile from the parking lot. And if you take notice and compare prices all the time, you'll find that the prices of many items in Walmart are NOT cheaper than they are at the grocery store!
Tania T.
LISTEN EVERYONE!! Walmart is not listening! We have discovered that the jelly sandals are causing lead poisoning in children and babys and have reported it and the sandals are still on the shelves! Doctor verified and everything! Please don't wear them and take them off your kids feet! Can we say law suit??
Jamie C.
Really need more cashiers! I feel like I'm always waiting a ridiculously amount of time to check out. The store is clean and people are always friendly to talk to if needed. Improve the cashier situation and I think you will have a lot more happier customers!
Ben S.
Cleaner than it used to be but selection is down. The recent "remodel" which seems like moving aisles and improving the lighting, helps the store appearance. Thankfully they separated the money order/bill pay center from customer service and now doing a simple return takes very little time. However part of the problem with this Walmart is the customers- they pick something up and put it down wherever they want. Or they open a food product, eat it (steal it), and tuck it somewhere on a shelf. I'm sure it's impossible to keep up with the clutter left by customers 100% of the time. The Chicopee Walmart didn't have this same problem up until the past couple of years, probably because some of the Springfield customers have started going there. My biggest disappointment, as mentioned before, is the selection. Especially for any of the more natural products. Chicopee still stocks Ecos and Seventh Generation cleaning products but Springfield has stopped carrying them. Their electronics selection is a little better but nothing is specialized still, you're going to find rather generic options from the major brands. The checkout issue is across the board for any city based Walmart. I've been to them in many states and if you expect to checkout quickly you should probably not shop there. The only way to really quickly checkout at a Walmart locally is the Westfield one, which has self-checkouts but then again you're going to be traveling out of the city, 20 minutes from this Walmart. If you visit before noon you're in luck here but otherwise don't expect to check out quickly, and maybe you'll be surprised if you do. Would have been three stars for the remodel and for freeing up customer service for actual customer service needs, but cutting selection brought it back to two.
Incredibly tired of finding out I've bought expired products after I've gotten home. You NEED to check while shopping here because they shelves aren't properly stocked and rotated. The lines are never ending and there is no such thing as a quick trip here because it seems like they are understaffed. Do better.
This is by far the worst Walmart ive ever been to. It is always filthy, you can bet on there being unstoked shelves, whenever i ask employees for help they either dont speak english and have to track down another employee for us, or send me on wild goose chases. The lines at check out at always, ALWAYS extremely long, there is no in and out in this place BECAUSE your going to be waiting in line no matter how much is in your basket. Usually only self check out and maybe 2 or 3 isles open. Its a joke really. Very off putting. You can always out on the deli food service area, seasonal entry area in the womens clothing department, and freezer isles to be a joke and complete mess. It became such an unpleasent exsperience to shop there in person we decided to try the Walmart Grocery App. (You compile a list of groceries, an employee shops for the items for you, you schedule a time to pick them up, and an employee packs them into your car for you.) We have tried this for several months now and i feel like i have a good understanding of what to-and to not order thtough this service. On one hand it is SO CONVIENT and a pleasure to opperate. On the other hand human error happens constantly. Our biggest failure yet has been i made the mistake of ordering 8 large packs of chicken breast. The quaility wasnt up to my admittably snobby standards so when we went to return the remaining unopened 7 packs - it was quiet the orderal. It took an hour and muliple people helping to figure out how to return items through the seperate Grocery App system. Eventually they refunded us, but only after we discover that instead of weighting each package of chicken since ita priced by weight- the employee scanned the most exspensive one and charged up that price for all 8 packs which ended up overcharging us like $10. I no longer buy mulitple packs of anything priced by weight. I also refuse to buy produce because they seem to purposely pick out the least appealing items to sell them. I once ordered 8 green bell peppers intending to use them for stuffed peppers and what i recieved were tiny and misshapened peppers. So i would say meat and produce your best still buying the in prerson, but it is extremely convient with all other items.
Everyone here looks like they came out of the movie Idiocracy, but that's part of coming to Springfield. Find out when welfare checks get sent out, then go here the day before that.
This place is literally littered with garbage inside and out in the parking lot. There is only ever about 4 cashiers on register at any given time. Just drive to Chicopee, it's cleaner & the parking lot is more well lit.
Walmart on Boston Road in Springfield....seems sometimes like you're entering another country with too many of the employees chattering in their own language. I guess no one ever told them...that is very rude and....this is a work place for them...not a place to socialize. The store lighting has improved, the place seems clean but the clothing area, always cluttered, never enough room between the "aisles", if you can call them that. Many employees don't seem to know where anything is if you ask a question and are for the most part, not very friendly and are not too quick to offer assistance. A lot of people I know drive way out of their way to go to another Walmart, which at first I thought was pretty crazy but after several experiences at this one....I can understand. The best time to go to this Walmart, is when they open, first thing in the morning, get in and get out before it gets crowded and you have to walk a mile from the parking lot. And if you take notice and compare prices all the time, you'll find that the prices of many items in Walmart are NOT cheaper than they are at the grocery store!
LISTEN EVERYONE!! Walmart is not listening! We have discovered that the jelly sandals are causing lead poisoning in children and babys and have reported it and the sandals are still on the shelves! Doctor verified and everything! Please don't wear them and take them off your kids feet! Can we say law suit??
Really need more cashiers! I feel like I'm always waiting a ridiculously amount of time to check out. The store is clean and people are always friendly to talk to if needed. Improve the cashier situation and I think you will have a lot more happier customers!
Cleaner than it used to be but selection is down. The recent "remodel" which seems like moving aisles and improving the lighting, helps the store appearance. Thankfully they separated the money order/bill pay center from customer service and now doing a simple return takes very little time. However part of the problem with this Walmart is the customers- they pick something up and put it down wherever they want. Or they open a food product, eat it (steal it), and tuck it somewhere on a shelf. I'm sure it's impossible to keep up with the clutter left by customers 100% of the time. The Chicopee Walmart didn't have this same problem up until the past couple of years, probably because some of the Springfield customers have started going there. My biggest disappointment, as mentioned before, is the selection. Especially for any of the more natural products. Chicopee still stocks Ecos and Seventh Generation cleaning products but Springfield has stopped carrying them. Their electronics selection is a little better but nothing is specialized still, you're going to find rather generic options from the major brands. The checkout issue is across the board for any city based Walmart. I've been to them in many states and if you expect to checkout quickly you should probably not shop there. The only way to really quickly checkout at a Walmart locally is the Westfield one, which has self-checkouts but then again you're going to be traveling out of the city, 20 minutes from this Walmart. If you visit before noon you're in luck here but otherwise don't expect to check out quickly, and maybe you'll be surprised if you do. Would have been three stars for the remodel and for freeing up customer service for actual customer service needs, but cutting selection brought it back to two.
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