McDonald's

181 James Reynolds Rd, Swansea
(508) 379-9899

Recent Reviews

Sort by
Charlene Marie

Terrible ridiculous wait. Could of had a full sit down meal while waiting for a simple order for breakfast good God. Like 25 mins.

Atmosphere: 1

Food: 1

Service: 1

Sandra Milhomens

Fresh hot fries always served with a smile 😊

Atmosphere: 3

Food: 3

Service: 3

tws tws

I'm here at this McDonald's right now I never seen the floor so discussing the back floor and the front floor there's no need for a nasty floor it literally takes 10 minutes to sweep up a floor the size of this McDonald's all the tables was filthy and that is due to a manager not knowing how to organize and run there team properly this is a failure on the manager for that shift we came in at 9:00 p.m. Sunday July 13th

Atmosphere: 1

Food: 3

Service: 4

Pistol Pete

Clean at times. Sometimes under staffed and that means a long wait to get food, especially ordering from kiosk.

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Big Mac, Mcdouble, World Famous Fries

Jared Guevara

Today I stopped by a McDonald’s because I had a simple question. I don’t usually go out of my way for McDonald’s toys or visit often, but the current toys are really cute, so I thought I’d ask if they were available for purchase separately from the meals. Either way — whether the answer was yes or no — I would’ve been fine. I don’t argue with company policies. If it’s not allowed, it’s not allowed.

What really bothered me, though, was the way the employee responded. Instead of a polite, “No, I’m sorry” or even a quick explanation about the policy, he sharply shouted “NO” at me with a deadpan stare. It felt unnecessarily aggressive, especially considering I approached the situation calmly and respectfully.

As someone who is neurodivergent myself, I understand that social cues can be difficult — but I would never speak to another person that way. If someone isn’t comfortable interacting with the public, they shouldn’t be in a position that requires frequent customer engagement. Politeness goes a long way, especially when people are choosing to spend money at your establishment. That kind of response doesn’t just affect a single visit — it affects how people view the entire brand.

He wasn’t the rudest person I’ve ever encountered, but the interaction was abrupt, uncomfortable, and left a bad impression. I just wanted to share this because experiences like this matter when it comes to building positive customer relationships — and a simple kind tone could have changed the whole interaction.

Atmosphere: 2

Food: 3

Service: 2

Jay Therrian

Plan on waiting 30-40 minutes on nights there is a race. Awful.

Atmosphere: 1

Food: 4

Service: 1

Lauren Dukes

Need better management sat in their drive thru for over 15 minutes with no communications until they were called and were asked if they were taking order was told “we have 3 people.” Management should probably staff better for a July 4th weekend and Seekonk Speedway night. I truly hope management does better.

Atmosphere: 1

Food: 1

Service: 1

Sharon DeCrosta

We celebrate a 90th surprise birthday for my mom. The experience was wonderful, and everybody had a great time. The general manager was so kind, understanding, and accommodating. It was a great experience!

Atmosphere: 5

Food: 5

Service: 5

JOSH C

Fast food, but not fast

Atmosphere: 3

Food: 4

Service: 3

wannamech 2011

Drive thru extremely slow

Atmosphere: 4

Food: 4

Service: 4

Jake Furtado

Thank you so very much for taking the money I spent on a 20 piece nugget and fry and not giving them to me. Come here if you want to spend money on food that they won't give you.

Atmosphere: 1

Food: 1

Service: 1

Brian Franklin

Very good, nice atmosphere for my son. Super friendly with my kid.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Mac, Hamburger Happy Meal

Ryan

It's mids.

Dietary restrictions: It's McDonald's.. 😂

Kid-friendliness: It's McDonald's. Of course it is

Wheelchair accessibility: Yes

Atmosphere: 4

Food: 4

Service: 4

Robbie Robinson

This is the first time I’ve wanted to rate a McDonald’s at more than five stars. Firstly, the young staff was very polite, cheerful, and accommodating. My cashier made a few recommendations that made sense and saved me money. They made a mistake on my “specialty sandwich” and when I politely took it back to the counter, another young person promptly apologized and promised to quickly correct it, which they quickly did. The manager himself brought the corrected order to my table. And perhaps the most surprising thing . . . All my food was actually hot. I almost never got my food hot at McDonald’s. At best, it’s usually slightly warm. My fries, burgers, and chicken nuggets were piping hot. I almost didn’t know McDonald’s could do that (because they never do). Before leaving, my wife and I stopped at the counter, called the manager over and thanked him and his young staff for such fine service. I could tell the manager was a nice and positive guy, not because of how he treated me but because of how positive, joyful, and cooperative his kitchen seemed to be. My hats off to this staff! Out of 5 stars, 6!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries

Tiffany Gurn

Lady making my food was talking shit about how I ordered. As i.walked away get my drink they were still talking. Least wait till I leave. If you don't Luke dealing with customers don't work in customer service. As someone who does work as well in restaurant this is unacceptable and won't go back.

Atmosphere: 1

Food: 4

Service: 1

Loading...